Rated 1.0 out of 5.0 by Mtristanl Monterrey Mexico 2013
Este hotel rompió con la calidad de servicio a los miembros priority Platinun , no hubo real upgrade de habitación, el club a pesar de un personal excelente no tuvo los servicios usuales como por ejemplo el Crwon Plaza Tequendama de Bogota o de Lima Peru entre otros.No tuve periódicos . Debo reconocer que el personal hace un buen esfuerzo para solventar las deficiencias de la administración
June 8, 2013
Rated 4.0 out of 5.0 by Conrado Graet Service and Breakfast
I have been several times in Crowne Plaza Constitucion in Monterrey. I love the ubication is in the center of everthing in Monterrey, great service and excelent actitudde from all employees. I just have a huge complain: The Bed, there are not confortable, : (
May 31, 2013
Rated 4.0 out of 5.0 by Waverly BEDS
I have stayed at Crowne Plaza many times and I will probably stay there in the future.
The hotel is nice, the food is great, the bar is good. BUT, the beds are the worst beds I have ever stayed anywhere in the world. They are hard and as uncomfortable as sleeping on the side walk. The primary reason I stay at your hotel is because it is near my plant.
Please, please replace those beds.
May 23, 2013
Rated 2.0 out of 5.0 Poor service attitude
Takes too much time to get a service from the reception and room service. Not just one, but a few times.
Not impressed. I will not choose nor recommend this particular hotel.
May 10, 2013
Rated 3.0 out of 5.0 by Alex13 Good hotel
Good hotel. Consider if you will stay during weekend, they have live music at the lobby, if you are a person that need silence to sleep, you will need to wait until party at lobby is over.
May 10, 2013
Rated 5.0 out of 5.0 by Mossimo The Best option in Monterrey...
This is my bet option in Monterrrey... excellent HOtel ,excellent service...
April 20, 2013
Rated 3.0 out of 5.0 by ivanovych loud noise and grease?
The live music in the atrium was so loud it was difficult to speak with the staff at reception. The acoustics in the atrium are not suitable for loud music concerts; too much echo. The music went on until midnight. Thankfully there is an inner door in the hotel room that when shut, cut out most of the noise.
There seems to be no place for guests to securely store their bicycles. I twice shared the elevator with cyclists who brought their bikes up to their room. Some guests were wearing very clean formal clothes and did not appreciate the greasy bike chains and dirty bicycle tires in close proximity.
Breakfast was excellent. The room was comfortable. But my enduring memory is "loud noise and grease".
April 19, 2013
Rated 3.0 out of 5.0 by Connie83 Internet and Cable TV not satisfactory
Frequently I have to travel to Monterrey, and I choose the Crowne Plaza as it is one of the hotels approved by my company, and I am a Platinum Member, although I not always receive from the hotel staff the recognition, service and amenities for this status. Since my first stay, the poor wireless internet connection caused me to spend up to two hours of extra time, per day, dedicated to review my mail and download files. Even one of the managers came to confirm that the problem was not with my lap top, but related to the hotel hardware. Several months later the problem is still present, and I have heard other customers complaining about the same problem. The call center shows interest to help, but they are aware of their limitations.
TV options are also very poor in options, so you´d better go to the gym or the swimming pool which is very nice, but very hot, as there is no air conditioning in this area.
The breakfast buffet is very good in quality and quantity, but sometimes you need to be patient, as the waitress do not show to your table frequently.
Check out could take 5-20 minutes, so take your precautions.
April 10, 2013