Rated 2.0 out of 5.0 by Mel80 Noisy
I hate to write a review - where your stay was made miserable by the fellow hotel guests. But that was our experience. The connecting doors - even though closed and locked did NOT insulate us from the noise in the adjoining room. We endured an extremely joyful roomful of ladies the first night and a romantic couple the next night - even hearing the male voice whisper 'shhhhh' to his female companion. That is how well we could hear what was going on in the next room. I would not stay there, unless there are rooms that do not have adjoining doors and the sound insulation is better.
April 8, 2013
Rated 3.0 out of 5.0 by Unhappy911 Restaurant in Hotel is all Messed up.
I stay in all the new style Holiday Inns. This particular location is ruining the reputation for the brand. All of the new Holiday Inn's have a Kem's Restaurant inside. This one changed to Magnolia's. Magnolias has the same menu as Kems only problem it is almost doubled in price and the service wreaks so bad. The very same Chicken dinner that is 9 dollars including salad at other locations is 15.95 in Montgomery. Imagine my suprise from Mobile to Montgomery in 24 hours and almost double the price. Also this location gives no discount like the others. Most locations give a 3 dollar coupon daily for use in the restaurant. Most locations give a discount on drinks or happy hour, not here. I asked an about this and was told the new restaurant manager was a control freak. What happened to the Holiday Inn training program. I have also been a Priority Club member for years. I was not even recognized.
This is unacceptable.
February 28, 2013
Rated 5.0 out of 5.0 by donald7518 nice property
this is about halfway to florida for us and we have stayed there 3 times since november. a new property with good friendly staff.
February 8, 2013
Rated 2.0 out of 5.0 by nicknametakenchooseanothe A bit surprising
While on the road to Florida we decided we needed to stop for the night. I booked this hotel from my phone and was sadly surprised to find out (when we pulled into the parking lot) that we were staying in the same hotel in which we had stayed earlier in the year and vowed we'd never visit again. Our first experience will mirror much of what I describe about our second stay. We went into the restaurant and ordered drinks. I ordered a vodka & soda, my wife ordered a gin & tonic. After about 5 min. our waiter came back to the table and asked "What did you want?" He left only to return, again, and to say "What was that?" We gave our order yet again only to have the waiter come back, empty handed, now saying that "they" were out of house vodka ~ they only had top shelf left. I asked what "top shelf" was - again he left. When he finally returned, I said fine and we waited. He was on his way back to our table (empty handed# but this time, the cook, who was watching all of this going on ~ stepped up to the bar and gave the bartender our order. When our drinks finally arrived, they were in the smallest glasses #on-the-rocks glass# and neither of our drinks tasted as if they had any vodka or gin in them. We watched the bartenders, out from behind the bar having a "good" time with the few customers that were there. The volume of the hilarity made me wonder where the "house" liquor went ...? After finishing our salad and wrap #which were quite good) our waiter came to the table with our bill. He told us that he usually is the night auditor and maintenance man and only waits tables when they really need him. Because he makes more money than the other restaurant people, the hotel will not let him keep his tips. So if we were going to tip him, we couldn't charge it or put it on our room. He said please leave him cash or nothing at all. He'd rather have nothing than to give the money to the hotel. Aside from a total lack of supervision of the bar and dining room employees, not the kitchen the cook was able to get us our food and drink, this is a beautiful hotel. Two similar experiences, I now have a note to remind me what exit to miss.
January 25, 2013
Rated 5.0 out of 5.0 by Buddy77 Nice pillows and comfortable bed & front desk host
The beds and pillows were great. My main review is for the front desk lady that was so friendly and personable. It was a pleasure to have her greet us with a warm spirit. I cannot recall her name but she was wonderful.
January 4, 2013
Rated 4.0 out of 5.0 by Daniel00 DAN
I ENCOUNTERED GOOD SERVICE AND a VERY COMFORTABLE BED DURING MY STAY--
December 11, 2012
Rated 5.0 out of 5.0 by BusinessMan2 Great new addition to area !
Glad to see HI come to this area and look forward to coming back for another stay.
December 10, 2012
Rated 1.0 out of 5.0 by grogers Front desk staff
The check in experience was not pleasant. The individual was not welcoming and answered questions in an irritated manner. The result of the poor experience at check in made the overall experience poor. Being a frequent Holiday Inn guest, this was not the level of professionalism that we have come to expect. I will not stay at this hotel again, nor will I recommend it.
December 9, 2012