Rated 5.0 out of 5.0 by BJMagill4648 Consistently Excellent
We stay at this property every time we travel to the Charlotte area as the staff are friendly and helpful, rooms and property are clean, and the property is very convenient for the personal business we travel to the Charlotte area to conduct.
June 8, 2013
Rated 5.0 out of 5.0 by Redline Super Staff Makes this Holiday Inn a Winner
Great staff operating this hotel from the check-in desk, to the cleanliness of rooms and the Breakfast Bar. We booked for 2 nights and ended up staying 5 nights. This hotel has the comforts of home, nicely decorated rooms that are kept sparkling clean, and a breakfast bar that offers a menu like a restaurant. They offer a gazebo area by the pool which is great for relaxing and a large breakfast room you can use to watch TV on a comfortable sofa or have a cup of hot chocolate and a cookie in the evening. We really enjoyed our stay and I'm confident you would too.
June 5, 2013
Rated 3.0 out of 5.0 by Don952 Mostly Positive
We had a very nice young lady check us in upon arrival. She did all she could to make us comfortable.
Room was clean and very nice.
The only negative we have is that, in the morning as we were, checking out we could not find a trolley to carry our luggage to the car, so we had to make several trips to get everything to the car.
The disappointing part is that we saw staff using the luggage trollies to do their chores like collecting dirty linen.
This was very annoying and could preclude us from staying at this hotel in the future.
May 30, 2013
Rated 5.0 out of 5.0 by InfinityJP Fresh Air
This is my preferred hotel when I travel to area on business. Front desk is very friendly and helpful. There are plenty of dining options in the area. It's also nice to have a room that you have a room where the window can open. I hate to sleep with air-conditioning. Love the fresh air at night.
May 30, 2013
Rated 5.0 out of 5.0 by crashn8 Very accommodating
I stay in this hotel frequently... I usually get a room upgrade to a suite that is unfortunately near the elevator but I do not usually sleep to later in the night so it's not an issue for me. The suites are very nice for inviting work colleagues in for a beer to discuss the work day.
The staff is always very accommodating at this location. Recently, I arrived back to the hotel at 3am after an unexpected doctor visit. The gentleman working the late shift offered me some bottled water and a bagel before heading off to bed.
Thank you... happy guest
May 15, 2013
Rated 3.0 out of 5.0 by lknuifutufkgiug Room and location fine, billing and points unexceptable
We stayed at this location more than three weeks ago and I still have no points or stay record on my account. That is after it took a week to get the billing issue straight. Two people with the same last name. They mixed us up and I was billed his room for several nights and he, mine for one night. I have that straight and the manager has reported the stay mix up two time to corporate and I was told I would receive additional points for the mix up, which was fine, but it is still not squared away.....not sure what to do now.
May 3, 2013
Rated 2.0 out of 5.0 by Travels2013 Toilet was stopped up for entire stay Sun-Thurs
The Hotel was decent, the room was not. When I got there the Smoke alarm was beeping, they changed the battery, no big deal.
That night (Sunday) the toilet stopped up. I was told they did not have maintenance on the weekends because they were not a full service hotel, but they could give me a plunger. I told them no thanks, but have it fixed in the morning. Katy did come up and get it unstopped for me (thank you Katy it was not your job or mine). The next day(Mon.) I left the hotel early and came back that evening to find the toilet was not fixed. They had not called anyone. Someone came with a plunger again and said it needed a plumber. He left the plunger in case i needed to use it (no thanks). Tuesday was the same, except that I was forced to use the plunger that night. Wednesday morning, i again stopped at the front desk and told them to call a plumber because it had been stopped up since i had arrived and they had not even offered to change me to another room. All she said was that she would let me talk to the General Manager, if he wasn't on a phone call. I came back from my meeting that evening. It was still not fixed. I checked out at 5am the next morning very disappointed in the quality of service. My co-worker had no issues with his room.
April 19, 2013
Rated 5.0 out of 5.0 by Diana43 Exceptionally Clean
My husband and I stay regularly at Holiday Inn Express Hotels and this one is one of the nicest we have stayed at. We stayed in a suite and enjoyed the comfort of it very much.
April 3, 2013