Rated 5.0 out of 5.0 by crashn8 Very accommodating
I stay in this hotel frequently... I usually get a room upgrade to a suite that is unfortunately near the elevator but I do not usually sleep to later in the night so it's not an issue for me. The suites are very nice for inviting work colleagues in for a beer to discuss the work day.
The staff is always very accommodating at this location. Recently, I arrived back to the hotel at 3am after an unexpected doctor visit. The gentleman working the late shift offered me some bottled water and a bagel before heading off to bed.
Thank you... happy guest
May 15, 2013
Rated 3.0 out of 5.0 by lknuifutufkgiug Room and location fine, billing and points unexceptable
We stayed at this location more than three weeks ago and I still have no points or stay record on my account. That is after it took a week to get the billing issue straight. Two people with the same last name. They mixed us up and I was billed his room for several nights and he, mine for one night. I have that straight and the manager has reported the stay mix up two time to corporate and I was told I would receive additional points for the mix up, which was fine, but it is still not squared away.....not sure what to do now.
May 3, 2013
Rated 2.0 out of 5.0 by Travels2013 Toilet was stopped up for entire stay Sun-Thurs
The Hotel was decent, the room was not. When I got there the Smoke alarm was beeping, they changed the battery, no big deal.
That night (Sunday) the toilet stopped up. I was told they did not have maintenance on the weekends because they were not a full service hotel, but they could give me a plunger. I told them no thanks, but have it fixed in the morning. Katy did come up and get it unstopped for me (thank you Katy it was not your job or mine). The next day(Mon.) I left the hotel early and came back that evening to find the toilet was not fixed. They had not called anyone. Someone came with a plunger again and said it needed a plumber. He left the plunger in case i needed to use it (no thanks). Tuesday was the same, except that I was forced to use the plunger that night. Wednesday morning, i again stopped at the front desk and told them to call a plumber because it had been stopped up since i had arrived and they had not even offered to change me to another room. All she said was that she would let me talk to the General Manager, if he wasn't on a phone call. I came back from my meeting that evening. It was still not fixed. I checked out at 5am the next morning very disappointed in the quality of service. My co-worker had no issues with his room.
April 19, 2013
Rated 5.0 out of 5.0 by Diana43 Exceptionally Clean
My husband and I stay regularly at Holiday Inn Express Hotels and this one is one of the nicest we have stayed at. We stayed in a suite and enjoyed the comfort of it very much.
April 3, 2013
Rated 3.0 out of 5.0 by Donnam1 Love the beds and pillows!
We love staying in the suites there BUT this time the air conditioner or heat unit started up every 30 minutes all thru the night and it sounded like a plane taking off. We got very little sleep because of all that noise. We reported it the next day. Awful night
March 22, 2013
Rated 5.0 out of 5.0 by wadejr Terrell
The man who manages this place does a great job. This could be the best stay I have had at a Holiday Inn Express.
March 20, 2013
Rated 5.0 out of 5.0 by CH13 GM and Staff
Very nice to have the hotel GM walk through the breakfast area every morning and talk to guests. You can feel this attitude reflected in the entire staff who are open and always willing to assist. My wife, daughter and I stayed during a relocation visit, the GM put us in touch with other guests who were relocating so we could compare notes...very nice!
March 15, 2013
Rated 2.0 out of 5.0 by GAtraveler Not our best experience
We were disappointed when, upon arrival, our request for a room with handicapped access was not honored. It was challenging for our adult daughter with physical disabilities to stay in a standard room with high queen beds.
The room had a lot of black ants in the bathroom and coffee area.
We were unable to turn the fan on to run continuously to drown out noise from the adjacent rooms and from the highway.
At breakfast, the room was crowded with loud, apparently drunken college age students, possibly pre-partying for the superbowl.
February 6, 2013