Rated 4.5 out of 5 by 41
Rated 5.0 out of 5.0 by NightTrain Our secnd stay, if we're back in the area, there'll be another
Everything and more than I expected from HI Express. Highly recommend it.
June 16, 2013
Rated 4.0 out of 5.0 by DASeattle Large and comfortable room
Great staff and hotel. New and clean. Desk person has great personality
June 12, 2013
Rated 5.0 out of 5.0 by lucymarie26 Super Nice Accomodations
We have been staying with Holiday Inn Express for at least 15 years (park and fly) and have no complaints. It is perfect every year, even the manager remembers us by name and where we are going on vacation.
June 11, 2013
Rated 3.0 out of 5.0 by Twe770 Room temperature and extra guess
The room warm despite the temperature being set at 70. During the evening at least one roach crawled across the walll.
June 7, 2013
Rated 5.0 out of 5.0 by 44maggie staff makes this choice easy
we have not had a bad experience with this hotel. staff always ready to assist. with a smile.
May 24, 2013
Rated 1.0 out of 5.0 Worst night in many years.
Could not sleep. City was re paving street right in front of the hotel. They worked from midnight till pass the time I had to leave to the airport. While the hotel can not set the working schedule, at least the front desk person should alert customers when I checked in at 7pm the night before, so I could have chosen a more quiet place. Business are business regardless the customer's comfort. I will never go back to this hotel.
May 24, 2013
Rated 5.0 out of 5.0 by Morgan77 Nice reasonable location
The front staff was helpful but never recognized Platinum status which is a shame.
May 6, 2013
Rated 1.0 out of 5.0 by CustomerX Poorly maintained room and unconcerned staff
Room heating unit and refrigerator made very load sound fan noises during the night - a symptom of neglect in terms of maintenance.
Room keys failed work on door lock. The keys needed to be issued 3 separate times, wherein I received a lecture from from the night manager on the proper storage of keys away from magnets (REALLY?). Again, this symptomatic of improper maintenance.
This hotel is a complete loss due to the staff and their lack of concern regarding customer reports of existing issues with the facilities. This is evident in the poor operation of the components within the facility (I.e. Problems are not not being reported and resolved by hotel staff).
I cut my losses and went to the Staybridge Suites about a block down the street (a nice property and staff by the way). I know these properties are owned by the same investment group (Daly Seven), so the issues with this property lay in the localized management.
May 5, 2013