Rated 5.0 out of 5.0 by HAPPYGRAM CLEAN AND COMFORTABLE
OUR STAY AT THE HOLIDAY INN EXPRESS, HERALD SQUARE, NYC, WAS VERY PLEASANT. MY ABSOLUTE MUST WAS CLEAN FRESH LINENS IN BED AND BATH AND CLEAN EVERYTHING. THE STAFF WAS HELP, PERSONABLE AND FULL OF INFORMATION. EACH MEMBER APPROACHED WAS MORE THAN HAPPY TO SPEND TIME WITH US, EXPLAIN FACETS OF THE CITY AND STRIVE TO MAKE OUT STAY MEMORABLE AND EASY. I WOULD HIGHLY RECCOMMEND THIS HOTEL TO ANYONE AND WILL STAY THERE AGAIN MYSELF.
May 10, 2013
Rated 4.0 out of 5.0 by Lucas2013 Great location and fantastic staff
Small room but new and with a good bathroom. A little bit noisy but with a great location, close to the Empire State Building, Times Square, etc... and with several metro stations around. The staff is always available to help and with a smile in their faces. Free internet ans with a free printer in the hall.
May 6, 2013
Rated 5.0 out of 5.0 by Novie Quiet, convenient, awesome
This hotel was clean, friendly, and convenient. We are so glad we stayed at this location,
May 3, 2013
Rated 5.0 out of 5.0 by danb35 Great Staff!
In every interaction with the staff, I felt like they actually wanted me to be there, not just that they were doing their job. Very friendly and helpful. The room was clean, quiet and comfortable. The breakfast was good. Overall, a great stay.
April 28, 2013
Rated 5.0 out of 5.0 by Don72 outstanding
had a great stay, very comfortable both out of pocket and relaxing. with in short walk to numerous areas. went with friends and everybody remarked how nice rooms were. Staff were very helpful and breakfast was fantastic and great choices. will recommend this to everyone.
April 26, 2013
Rated 1.0 out of 5.0 by Longfilms A Place that doesn't care about their guests
I normally don't like to bash a place unless they are very bad. I bet the hotel is a nice place to stay if you actually had the chance to stay there. I find it funny that the hotel even sent this survey since I didn't actually stay at the hotel even though I planned to. I recently had to cancel and try to postpone my stay due to my son and I getting very ill the night before we were to get into NYC for my wife's birthday. I had purchased the night at the hotel online for a good deal that unfortunately included a no refund cancellation policy. I hoped that the hotel would care enough to help us out since we'd made it a special trip for my wife and that we got very sick and weren't able to make it down. I asked for another night that we could use instead of losing a big chunk of money. The hotel wouldn't help us at all. I tried the IHG overall company and they were much more caring, but couldn't get the franchise to give anything or to care at all. I still like staying at Holiday Inn and Holiday Inn Express, but will not give my money or time to The Herald Square branch. There are other Holiday Inns not to far away in NYC that might be better to work with. I also won't use there online deals as well and recommend you don't as well. Hope this helps your decision about staying at the Herald Square.
April 24, 2013
Rated 5.0 out of 5.0 by marc77040 Location is Excellent - Great Service
This is a great new addition to the Holiday Inn Express family. It's located right behind Harold Square, very close to Macy's and the Empire State Bldg. Some of the upper rooms have views of the Empire State Bldg. The rooms, while a little short on space (as are most in NYC) are organized very well. They have thought of everything you need and there are power outlets in all directions, which is great for all the devices we all tote around these days. I highly recommend this location.
April 20, 2013
Rated 4.0 out of 5.0 by JG5826 Staff makes you feel welcome
I've been coming here for the last 2 months & the staff welcomes me with a sincere & honest experience to make my stay like home, keep up the great service.
April 17, 2013