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Niagara Falls
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-716-2852521
Hotel Fax: 1-716-2850963
Hotel Fax: 1-716-2850963
Rated 3.9 out of 5 by 88
reviewers.
Rated 5.0 out of 5.0 by Kewany Excellent hospitality
Great hotel with friendly staff , the room was clean and I do recommend this hotel for any one would like to send a good time with a nice location near the falls
January 8, 2013
Rated 5.0 out of 5.0 by CTown Perfect Place
Everything was perfect. Rooms were Clean Food was good. What more can you ask for?
January 7, 2013
Rated 4.0 out of 5.0 by Philidawn Nice place
We reserved a room here on short notice for New Year's Eve. The room was nice and clean. The only issue was that it did not have a microwave. Just a small issue. The hotel is situated perfectly for getting to the American side of the Falls, the Casino and all. They need some touch-up paint and to clean out the light covers in the hallways and stairwells.
January 6, 2013
Rated 4.0 out of 5.0 by sabicons Comfortable and relaxing stay
We took a disabled room as my mum was with us and were pleasantly surprised at the large room and bathroom. Price was decent and staff were great. Overall very good experience as this place is very close to all amenities and shopping.
Will stay there again.
January 6, 2013
Rated 5.0 out of 5.0 by Joalan1 Nice Pillows and comfortable bed
Great location to the Casino. Staffs are helpful answering to all my questions.
January 2, 2013
Rated 1.0 out of 5.0 by sam929 One of the staffs at front desk is really terrible and mean!!!
One of the staffs at front desk is really terrible and mean!!! She has a black hair and wears the black-frame glasses.Since the first day I checked in, she has started to be mean to me and showed her bad attitude to me all the time. Furthermore, at the second-day evening, I wanna get some changes to buy soda from vending machine. I went to the front desk and asked her for some changes. She didn't look at me at all and said nothing to me. It seems I did something wrong and I felt really terrible. It's my first time I felt that I was treated under racial discrimination.
By the way, without her, I have to say it is such a good hotel. Great location and a wonderful room service!!! There was a nice and friendly youny man providing me such a wonderful room service!!! And at the last day, when I checked out, another front desk staff was such a nice lady and really friendly help me check out.
December 20, 2012
Rated 5.0 out of 5.0 by hockeymom64 all good
hockey tournament - great staff and good accomodations. thanks to all
December 14, 2012
Rated 4.0 out of 5.0 by EstherW Good value
Overall I was happy with the service. There were a few small things about which I should comment. There was only one extra blanket in the room so one of us was cold in the night. We could not get the heat regulated. We did not want to call the front desk in the middle of the night when we got cold. We did ask for and receive one the next day. The beds were fairly creaky. While the coffee was reasonable I do wish there was an option for a dark roast both in the room and the restaurant.
December 11, 2012
Rated 5.0 out of 5.0 excellent
The night manager was extremely accommodating and took customer service to the next level. We had an amazing experience!
December 11, 2012
Rated 3.0 out of 5.0 by searay80 Great rooms for a short stay
We have been staying at this site for years on our shopping trips. The rooms are always clean and comfortable.
Occasionally large hockey team bookings can be noisy and take over the pool so check with the hotel first if this will bother you.
Very disappointed at last trip - Looking forward to the hot tub! We changed into suits, went down only to discover that the hot tub was covered by a large wooden platform with xmas decorations on it.
Hotel should have mentioned that the hot tub had been taken out as guests may book elsewhere if that is a staying feature for them as it it for us.
December 8, 2012
Rated 5.0 out of 5.0 by Tom66 Very Comfortable Stay
I stayed at this Holiday Inn my last trip to Niagara Falls on business.
The front desk staff made me feel at home from the moment I walked up to the desk.
I inquired about a good restaurant and the front desk clerk told me that the restaurant in the hotel was very good. I had dinner there and I am pleased to say it was excellent both food wise and service wise.
December 3, 2012
Rated 3.0 out of 5.0 by Hubster Good service, Facilities Somewhat Disappointing
The people and service we're truly excellent. They really made you feel special. The room and facilities were lacking.
. Alarm clock didn't work
. Floors had wide separations in wood
. Door wouldn't close without a fight
. Exercise room equipment broke
. Hot tub out of service
November 26, 2012
Rated 5.0 out of 5.0 Very Nice Hotel in Niagara Falls
The Holiday Inn in Niagara Falls, NY was very nice. We stayed recently for an overnight while visiting the Seneca Niagara Casino. The hotel is within easy walking distance to both the casino and downtown sites (falls, restaurants, etc.). There is a beautiful pool area that is not stuck away by itself; but rather is in the open off of the lobby and lounge area, with tables/chairs. There is a nice restaurant, where we had breakfast (they server dinner as well, although we didn't have dinner there). There is also a nice bar/lounge area where we stopped for a drink after checking in. All of the prices were very reasonable. The hotel is obviously older, but seems to have gone through extensive renovations, and is very modern, clean, and comfortable. When we visit the area again, we would definitely return to this hotel.
November 25, 2012
Rated 3.0 out of 5.0 by Chunkypapa Room warmth and hotel condition
Our room was recently renovated and instead of carpeting the floors were laminate that seems to have bubbled up in places probably due to the use of water instead of a dry cloth cleaning system. The heat in our room took forever to take the chill off and the bathroom never got warm. It would have been nice to have either underfloor heating or infrared bulbs in place to warm this area up. We ended up receiving a space heater which did warm the room. Our room rate was adjusted due to the inconvenience. The staff in this Hotel are great and tried their best to accommodate. All in all I would suggest that the Hotel rethink its renovation policy for future upgrades and please do something about the aged elevators with their missing buttons and worn look. First impressions and all that.
November 24, 2012
Rated 4.0 out of 5.0 by mommaman mommaman
I found this hotel the night at the last minute and was afraid it was not going to be a good experience. I found the location to be great, perfect in location to the Falls, Casino and & 7 eleven and 7 min from Niagara University. The staff was excellent,great service very pleasant and helpful. Rooms up to date and very comfortable. Price was excellent for the location, will use this as my regular spot, The free parking was also an bonus asset , ver, easy to get in an out. Only problem, exercise room very limited with broken treadmill
November 24, 2012
Rated 5.0 out of 5.0 by Thesheik One of the best !
I have stayed in many Holiday Inn properties. And many other chains as well. Against both this is one of the best. Friendly, clean, accommodating and a great value. You cant ask for more !
November 24, 2012
Rated 5.0 out of 5.0 by HotelStayer118 Wonderful Stay
Everything was perfect, couldn't have asked for more. Staff was extremely helpful. Pool was awesome. Room was exactly what I expected.
November 23, 2012
Rated 2.0 out of 5.0 by Nellie79 Great Repeat Stay
We have stayed here every year for our girls weekend.
Always good service. Rooms are clean and staff is wonderul.
Location is good, for shopping and casino.
November 23, 2012
Rated 3.0 out of 5.0 by TDK123 No upgrades
Average room, cheap floor. No upgrade. 12345678910
November 20, 2012
Rated 3.0 out of 5.0 by TDK123 Run down compared to other Holiday Inn's
Not recognised as a priority club member and no upgrade for platinum status. Room average but has cheap pergo floor that transmits noise from connecting rooms. Staff in PM had attitude, not very friendly. Bartender was friendly and food was pretty good. Fitness room treadmill slips, outdated equipment.
November 20, 2012
Rated 5.0 out of 5.0 by Squirt24 Convenient Location and great servicce
We chose this hotel because we wanted to visit Seneca Casino for a night. The hotel was only a few minutes walk away and offered a nice room, with friendly staff.
November 18, 2012
Rated 4.0 out of 5.0 by wilsonama Nice Pool
Took the kids on a cold weekend. Were able to enjoy the pool. Had a lot of fun.
November 18, 2012
Rated 5.0 out of 5.0 by Clarice Our stay November 8th-11th 2012
As always we had a great time. We travel into the States quite often and always stay at the Holiday Inn 114 Buffalo. We have recommended this hotel on numerous occassions and all of our friends have enjoyed their stay. We have had both dinner and breakfast in the hotel restaurant and highly recommend. Never a disappointing meal.
November 16, 2012
Rated 5.0 out of 5.0 by EddieM Very nice location
A very clean Holiday....nice play to stay. Beautiful with hardwood floors.
November 10, 2012
Rated 4.0 out of 5.0 by janbill1 Love the comfort
We enjoyed out stay. We did not try out the food though we did try the coffee bar. It was ok, at best. I think you should have them learn more of the techniques of the other coffee shops to get a better idea of how to make the special coffee drinks. I got a latte with a flavor and it just was not the same as Tim Horton's, Starbucks or even a locally owned coffee shop. Other than that we enjoyed our stay and had comfortable accommodations for our Anniversary. We truly needed this get away and you help to make it special.
November 7, 2012
Rated 5.0 out of 5.0 by kab1189 would stay again
hotel was a nice stay. staff awesome. bathrooms could use updated but not bad just alittle old.
November 5, 2012
Rated 5.0 out of 5.0 by AMK83 Comfortable bed and relaxing time
We had a very relaxing stay at this Holiday Inn.
We had 2 delicious dinners in the restaurant. The steaks were delicious.
We would recommend this to anyone. It was close to the falls and we had a good time.
November 3, 2012
Rated 5.0 out of 5.0 by Mark310 My Finest Stay In My 25 Years Of Staying At The Holiday Inn Niagara Falls
My 10/31/12-11/1/12 stay at the Holiday inn Niagara Falls, NY was the finest overall of my ten other stays at this hotel from 1987-2012. Room 704 was a beautiful suite with a living area and sofa, along with two television sets, refrigerator, and microwave. The housekeeping was outstanding, along with an outstanding Guest Experience team. Tina checked me into the hotel with great effiiciency. The Peppertree Restaurant featured outstanding pot roast, tilapia, and Louisiana Gumbo soup. Kayla and Dan provided excellent service. Had a nice waffle and ham steak for breakfast served graciously by Ang. The Management Team of Sharon, Gayle, Mary, Terri, and Michelle greatly appreciated my repeat business. Will be returning on 1/1/13-1/4/13 due to this outstanding service.Victoria,Alaina, and Mary provided me with good Front Desk service. Come stay at the Holiday Inn Niagara Falls to see what personalized and caring service is all about!
November 2, 2012
Rated 2.0 out of 5.0 by g6364 room and pool area
The hot tub did not work properly, something wrong with the jets.In our room the floor was peeling up in the middle. Housekeeping did not change our sheets for the second night. Iwas happy with all staff except housekeeping. I was in room 430 the view was nice of the canadian skyline.
October 29, 2012
Rated 4.0 out of 5.0 by Senia Good Location. Own parking. Clean spacious room. Good breakfast.
Good Location. Own parking. Clean spacious room. Good breakfast.
October 29, 2012
