Rated 5.0 out of 5.0 by BWILSON STAFF ROCKS!
NOT ONLY YOUR FRONT DESK STAFF ROCKS, BUT ALSO A BIG REASON WHY I STAY THERE IS FOR THE FOOD AND BAR AREA! THE BAR MANAGER ROCKS! MARLA IS VERY FRIENDLY AND MAKES MY STAY HERE SO COMFORTABLE! THANK YOU FOR HIRING SUCH QUALITY PEOPLE!
May 14, 2013
Rated 3.0 out of 5.0 by Chuck1942 Three Nights at Norman, OK Holiday Inn
I stay in over 110 hotels a year and usually use Comfort Suites or Holiday Inn Express. My wife and I spent 3 nights at the Holiday Inn in Norman, OK May 6,7,& 8 in room 522. I spent the first night and she spent the next two nights while I was in the hospital recovering from surgery. The room was ok and the bed was comfortable. The issue was a strong sulfur smell the came from the bathroom every time you turned on the water. We asked the front desk to check it out after the first night but never heard back and the smell continued. Pam had to take very quick showers and could not use the bathroom to put on her makeup or blow dry her hair due to the smell. I was very disappointed and embarrassed because I had told my wife how much I like staying at the Holiday Inn Express Hotels when I travel. This room should have never been rented like that. Unfortunately my wife did not ask them to move her to another room and just tolerated it while I was in the hospital. I have several friends that attend OU Sooner Football games in Norman and had warned me not to stay there, but because I have always been pleased with the Holiday Inn Express I gave it a try. I will not go back to the Norman Holiday Inn or recommend it to anyone. Please follow up and try to find out where the bathroom smell is coming from in room 522 for the sake of future customers.
May 14, 2013
Rated 5.0 out of 5.0 by JImBOK Love the upgrades since last visit.
Have been staying here for years, since leaving Norman and returning to see family, friends and OU. Am very impressed with upgraded pool, new carpeting and the friendly service provided by front desk staff and cleaning staff. John who runs the dining room is amazing as he has always been. Was very grateful for acknowledgment of Priority Club Membership and upgrade. This was one of the few times we have ever been offered an upgrade. Definitely recommend.
May 12, 2013
Rated 3.0 out of 5.0 by soonerrn No customer service skill
Front desk staff has poor customer service skills, rarely wear name tags or proper uniform. They are also imcompetent-accidentally checked me out after one night and didn't even apologize for the confusion!
Cafe breakfast is hardly worth the cost. Cracker Barrell is right next door, I would recommend going there
pool area needs work. Spa has been broken for 2 years
May 8, 2013
Rated 3.0 out of 5.0 Service is going downhill
I have stayed at this HI location many, many times and the last couple of years the service has been less than stellar. The last 2 times they have failed to call me for my wake up call. The Priority Club benefits are now a wheel you spin for candy or points? Not much of an incentive. I will give them one more try.
May 7, 2013
Rated 4.0 out of 5.0 by NACK Just Okay
1) Great location from gymnastics competition for us.
1) Wifi was horrible.
2) Look and feel of the hotel/ rooms were very old fashioned.
May 3, 2013
Rated 5.0 out of 5.0 by LRIOS69 Home away from Home
Our group was at this Hotel for a two-week long training session. This hotel was to be our home away from home, and it delivered just that. It was so nice to be able to just take the short elevator ride home to relax and unwind. There were nights we would go out for dinner and drinks, but it was also nice to have the flexibility of just going downstairs and doing the same, or calling it up to my room.
April 19, 2013
Rated 5.0 out of 5.0 by Eliw16 ABSOLUTELY AWESOME.
So after reading the Web reviews, I was skeptical about this hotel, but nevertheless, I called and asked to speak with the sales staff about booking a conference. Jennifer and Krystle, were ABSOLUTELY AWESOME. Jennifer took the time to make sure we had everything, got the contract the same day via email, then when I asked to come to Norman to see it to make sure all was well, she invited me, and even picked me up from the Bus Stop. Now that's going above and beyond. Once we arrived to the Hotel, It was then I realized that they have just completed a renovation because it really was beautiful. Modern furnishings, Beautiful greenery, and New Vibrant Carpet. Jennifer gave me tour of the entire hotel, making sure I knew what the Meeting Spaces, and the Room, and pointed out every amenity. My room was modern with a flat screen TV, and an Alarm clock, that will wake you up, even if you only had a few hours sleep. The Water pressure was excellent. Every single employee greeted me every time they saw me. Like they were so friendly, I thought it was just me, but they were like that to everyone. If you read the previous reviews and got scared... Please check it out for yourself. I am so glad we picked the Holiday Inn - Norman.
April 11, 2013