Rated 5.0 out of 5.0 by Kimie My Home away from Home
This hotel had the best staff that remembered me from last visit!
The rooms are very clean and the service personalized.
I will be back!
May 21, 2013
Rated 2.0 out of 5.0 by mpg24 Disappointed stay
We stayed on the second floor Room 210.
It was strange that we could hear the people walking around in the room avbove us. The floor creaked constantly. I have stayed in many Holiday Express hotels and never have had this experience. It is as thought the hotel in wood frame construction and not concrete...I am not an expert in construction, even though I do stay at Holiday Inn Express quite a bit! I was left wondering that if there was a fire at this location, would this hotel go up like a matchbox!
To make matters worse, the morning we went to check out, the bill that was slipped under our room door had an incorrect rate and did not reflect the rate we had booked at (i.e. AAA rate) and that I had initialled at check in.
I have never at any hotel had this billing error experience. It was really strange.
There were postivies...breakfast service was great and the exercise room facilites that I utilized were in excellent condition.
Despoite the positives, I would consider other Holiday Inn options in Little Rock before returning to this location.
May 14, 2013
Rated 5.0 out of 5.0 by Grsppler Maintains Holiday Inn Express High Expectations
This location absolutely met and somewhat exceeded my expectations. I am a frequent Priority customer and I would rank this location top 90% of my brand experiences
April 16, 2013
Rated 5.0 out of 5.0 by Jorb Made us happy
Recent one night stay for grandsons baseball game. Good service. Nice respectful staff. Clean room. Met our needs. Rested well. Only problem was, had problem with room coffee pot. Hard to get to. Weighted to prevent theft. Hard to get set where water could be poured in.
April 12, 2013
Rated 4.0 out of 5.0 by Dadoflll Good Location
Stayed 2 nights for business. Convenient to Interstate. Short drive to downtown. Nice place. Only issue was housekeeping trying to constantly get in my room before checkout. I was trying to finish up some work before leaving. Checkout is 11am. 1st time they tried was before 9am - before they stop serving breakfast. I left at 10:30, after the 4th interruption. I understand that they are just doing their job, but have a little respect for the guests.
April 9, 2013
Rated 3.0 out of 5.0 by RBSR so so
not too bad, but not great as I've come to expect from Holiday Inn
March 26, 2013
Rated 3.0 out of 5.0 by StephenR Nice place to stasy
This is a nice property in a great location.
The girl at the desk when i went to check in was new and inexperenced. she sent me up to the room 3 times with me telling her the door was not unlocking right. She tried redoing the keys and then making new keys. each time the door did the same thing. finaly she got someone else to to go up and and look at it. That guy took with him some batterys. he got it working right. After that the stay was like it should be, comfortable and quiet.
March 24, 2013
Rated 4.0 out of 5.0 by Cowboy61 Check in service
We were in town for a family member funeral that afternoon and our flight arrived in planty of time. Our reservations were for that night and check-in was not until noon. As we had free coffee in the breakfast area, the front desk clerk asked housekeeping to clear a room for us. This kind jesture allowed us into our room early so we could freshen up for the visitation. We have the clerk's name but shouldn't mention it here.
IHG can check the schedule to find out who it is to reward her appropriately. This type of service, provided without expectation or request, is to be valued and should be recognized.
March 12, 2013