Rated 5.0 out of 5.0 by John2053 Happy Feeling
Good friendly staff who welcome you with a smile, although a little dated, the staff make a great effort to make sure your stay is a positive one.
May 20, 2013
Rated 3.0 out of 5.0 by Biancostrega Good staff, Hotel needs makeover
As a platinum member I experience a wide range of IHG facilities. The chain has got it right 95% of the time with it's customer service through its team, this is no different, good team. The negative is the hotel itself which looks very tired and needs a facelift and general makeover.
May 7, 2013
Rated 5.0 out of 5.0 by johnf1 great hotel
this hotel is quite and relaxing if the thing you require is not their
the staff will find it for you great stay
April 29, 2013
Rated 5.0 out of 5.0 by phil1213 Really liked this place
Read a few reviews on this hotel before my stay (which was 3 nights) and was a little concerned. I need not have been.
I am Platinum member of priority club and have stopped in many Holiday inn hotels and this was is one of the best in my opinion. Yes, its a little dated and needs a face lift which I was told is scheduled but that is a very minor point in comparison to all the positive aspects of this hotel.
The staff were brilliant, really helpful and nothing was too much trouble. They were very attentive and seemed to genuinely care about the hotel and its guests.
We had our evening meal there twice which was very good as was breakfast. I had an executive bed room which was comfortable, very clean with a good shower and spacious.
I received every benefit possible regarding my platinum priority club status which does not happen very often at many IHG hotels I have stopped at of late so its good that here, they recognise and reward loyal customers.
The hotel is in a great location, just off the M1 and very easy to find and has a good spacious car park. It only takes 5 minuets to walk into the lovely little village of Flore which is also a bonus. I was attending a race meeting at Silverstone which is about 20 minuets away and very easy to get to from here.
April 19, 2013
Rated 5.0 out of 5.0 Family occasion
We had booked 5 room for a wedding we were attending. The morning before the day of arrival I received a telephone call to ask what type of rooms I required and how many beds to make up. That was the beginning of a very pleasant stay. The room were of high cleanliness and size. The staff were most helpful and offered any help they could. Overall a very enjoyable stay, and I would stay at a Holiday Inn again. Thank you.
April 11, 2013
Rated 4.0 out of 5.0 Excellent staff, comfortable rooms
The staff are really friendly, helpful and efficient. When there was a problem with our kettle within five minutes a replacement appeared. The hotel is apparently on a programme of refurbishment just to modernise the appearance. This is not to say it is in any way run down the place is not tatty and is very clean. The bathrooms are modern and have a powerful shower. We stayed when the weather was cold and the hotel room and public areas were warm. There were even extra heaters in the large bar area which you could switch on if you wanted. The breakfast was cooked to order and was very nice we also had a bar snack for lunch one day and that too was absolutely fine.
Mainly a business hotel, I think, but we stayed to visit family and it is near to the home of the late princess Diana and some lovely areas to visit. Convienient for the M1 to use as a stop over to break up a journey. Also there is a nice Gastro Pub (The White Hart) in the village of Flore to eat at night if you want to eat out.
April 8, 2013
Rated 4.0 out of 5.0 by TW68 Food & Beverage
The room service food I ordered was excellent and delivered in quick time. I would have scored the section 4 or possibly even 5 but unfortunately the breakfast was of poor quality due mainly to the fact there seemed to be very few customers therefore the food was left sitting on the display counter for too long. With such a low turnover would suggest perhaps cooked to order would resolve the issue.
April 2, 2013
Rated 4.0 out of 5.0 by FLB1 Comfy bed but dated décor
It was very comfortable with great staff who were very helpful. Good breakfast as well. Good bed and water pressure. Only thing it was rather dated.
April 2, 2013