Rated 5.0 out of 5.0 by djsammon Fantastic!
The staff and the hotel were amazing. My girlfriend and I stopped four nights as we were going to a music festival near by and I am glad we did. The room was great with a huge comfy bed and the food was excellent.
The pool and the leisure centre staff were lovely. I recommend this hotel in every way possible.
May 19, 2013
Rated 3.0 out of 5.0 by stemcgee44 3 day stay from 10/5/13 to 13/5/13
Both my partner and me stayed for a few days while we were attending a festival nearby recently. It is a nice hotel and the room was lovely.
I was pretty angry about one aspect when we checked in. My debit card was checked to make an account and i was told it was declined because an authorization of £ 150.00 was declined??? This is pretty insulting to be honest especially when checking in when we have PAID IN FULL for the room to be told we are not creditworthy to hold an account in the hotel!!!.
The price of the food was very high indeed and I (reluctantly) bought a burger for (16 pound plus for 1 meal) and to be honest the food that we did eat was certainly not worth the prices you are charging but we were at a disadvantage as the hotel is situated away from any other retail outlets or any close by that you could walk to.
We constantly came outside for a cigarette where glasses and bottles were still left on tables outside on numerous occasions and I even said to my girlfriend at one one point "Look! they still haven't cleared that table" and a member of staff overheard me and the table was promptly cleared.
On our day of leaving we ordered two breakfast sandwiches to be delivered to the room. We waited nearly 45 mins for these to be delivered and I actually met the member of staff bringing them to the room as I was about to complain.
One other gripe we had was the cleaner knocked on our door 3 times on our check out day. I even rang down to clarify what time we were expected to check out (which was 12pm). Surely the cleaners must be given times when guests are leaving so as to avoid this problem.
We enjoyed our stay but it certainly was not value for money (especially the menu prices) and the standards/lobby/oustide area were not upkept and were left untidy and quite slapdash over the three days we stayed.
May 19, 2013
Rated 5.0 out of 5.0 by ChemistKelvin Strange location, but excellent experience!
Located just off the M1 Motorway, in an industrial park, first impressions were mixed, but once parked in the large car park and waling into reception, the usual Holiday Inn quality and standard of service was evident. Comfortable rooms, good sound insulation so no intrusive road noise, and the benefit of the Spirits Health Club, with swimming pool, bubble pool and sauna, made our overnight stay very relaxing.
Handy for NEC and Rugby.
May 12, 2013
Rated 4.0 out of 5.0 by Mummyb Great hotel
Sat on the terrace in the sunshine having our drinks.reception staff friendly and helpful. Had a meal in restaurant which was nice. Would stay again
May 10, 2013
Rated 5.0 out of 5.0 by Alan29 problem on checking out
when checking out, lady on reception said there was a charge on my bill for room service. I pointed out that I had not had room service! She then said the charge was for service in restaurant. I stay at hoiday inn hotels on a regular basis and have never been asked for this charge. It was only for just over £4 and she said she would take it off the bill. The lady was rather rude and abrupt, not customer friendly at all. Also, as a priority club member, was offered a newspaper, but these are available for any guest to pick up. Some holiday inn hotels offer a welcome drink on arrival, but not this hotel at Rugby. Other than that, food in restaurant was excellent, but think that wine at over £8 a glass is rather excessive. My stay was on Monday 15th April 2013
April 26, 2013
Rated 4.0 out of 5.0 by Sone Good Hotel
Have stayed in many Holiday Inn hotels, We thought this was one the best for quality. Things were not falling to bits! Will defiantly stay here again! Good for a stop over to get into London.
First time we had juice & a bar of chocolate in the room on arrival for kids! Just wish Holiday Inn would sort out the heating control in the rooms, it never works for us.
April 14, 2013
Rated 5.0 out of 5.0 by Sue11 Comfy bed and tasty breakfast
This was my second visit to the hotel and I was not disappointed with the clean and comfortable room or the good range of food available for breakfast.. The restaurant staff were very helpful and kept our teapot topped up! The big HD TV was a very pleasant surprise, as was the range of tariffs for Internet use in the room. I thought £10 for 4 hours was very reasonable, especially as your website quotes £15.32 initial fee. Maybe this should be updated to reflect the current charges. I would have no hesitation in recommending this hotel.
April 5, 2013
Rated 3.0 out of 5.0 by DurkinK Not recognised as a Gold Customer
Average stay, not recognised as a Gold customer even after presenting my card. Room was a bit small and cramped especially working space. Food okay no real issues but nothing great.
April 2, 2013