Rated 2.0 out of 5.0 by SLuc Not the Hilton!
Towels frayed & thin, bathroom counter dirty. Thought for a minute I was at a Motel 6. Returned at 4:30pm and room had not been cleaned. I find I get a much better experience at Holiday Inn Express than at most Holiday Inns. I will not return here.
May 14, 2013
Rated 5.0 out of 5.0 by CAteacher Good experience.
We reserved 5 rooms for our group (which included middle school students). We requested that the rooms be in the same area and Holiday Inn was able to do that for us. The rooms were clean and comfy. The King suite worked out great for our whole group to have room to have breakfast together. I will stay here again.
April 25, 2013
Rated 4.0 out of 5.0 by cham1 visitng claremont consortium
The location was about 20 minutes from the Claremont Consortium schools, but it worked out fine....definite highway traffic in the morning though. I choose it b/c it is close to the Ontario Int'l airpot which was WAY less crowded than LAX. (Rental cars aren't at the terminal so allow time for that.) The restaurant and desk staff was friendly and helpful. Room was spacious, clean...nice for a Holiday Inn level hotel. My only complaint is the entire hallway to our room smelled musty, as did our room....my teenager couldn't smell it, perhaps I'm sensitive. After awhile you don't notice, but it was definitely there every time you entered. I ran the wall air con/heating unit constantly to try to help & opened the window (only opens about 3") but it didn't help. However, it was unseasonable cool/muggy/drizzly weather. Only ate waffles w/ berries (delicious) and beef/pasta dish (beef had few good pieces but mostly chewy/stringy pieces). Marie Callendar restaurant right next door. Lots of parking. A couple computers w printer in lobby's business center for printing boarding passes etc. Free wi-fi in room is always a plus.
April 24, 2013
Rated 4.0 out of 5.0 by martd13 Good hotel - lousy restaurant
The meals at the restaurant on site are very sub-par for a nice hotel. The free breakfast at Holiday Inn Express's are superior.
April 11, 2013
Rated 5.0 out of 5.0 by Riley1 Accommodations were great
Staff very pleasant and friendly. Comfortable beds. Clean and smell nice in room. Ate at the restaurant and food was delicious. When will you be getting flat screen TV's? Most places I stay in the US have flat scree TVs.
Express check out really works for me. Value for my stay is worth it. Hotel is close to everything, mall, restaurants, casino etc.
March 30, 2013
Rated 5.0 out of 5.0 by cashman33 always the best!
These guys always always always take care of me!!! My favorite place to stay in the Inland Empire!!!!
March 28, 2013
Rated 1.0 out of 5.0 by Johnnygtr2 Going downhill - FAST!
I am a Priority Club Platinum Member, and was greeted as such upon arrival. Stayed for 3 nights.
Room was fine in terms of cleanliness, bed, etc. The pillows are small, but not a deal breaker. That is where the OK/Average-ness of this hotel ends.
The bathtubs do not have non-slip coatings and no non-slip mats are offered. This is a huge safety hazard! I put one of the smaller towels in the tub, like a bath mat, which made it safer to shower, but you still need to be careful.
First morning, I went down for breakfast (which was included in my room rate). I sat down, waited for 5-10 minutes, but no one ever waited on me. I had meetings to get to, so I left without being served or even acknowledged.
Second night, I flipped on the TV, did some channel surfing, and found that HBO and other channels came up as "No Signal". I had this same issue on a previous stay here, told the front desk, and upon returning later that day, was told it had been fixed. It still didn't work then, and it doesn't now.
Second morning, I went down for breakfast, sat in a booth, and waited 5 mins or so....again, no service and no acknowledgement. I left without eating - again.
Third morning I didn't even bother with the restaurant, I left and picked something up on the way to my meetings.
Did not try the pool, hot tub, or workout facilities, so cannot comment on those.
Air conditioning and heat are controlled by a small wall unit that is noisy, but does have a thermostat, rather than just the typical high/low fan settings.
Used the express checkout, as I was in no mood to even discuss this underwhelming experience with the hotel staff.
Two years ago, this was a great place to stay. I will not be coming back to this location - even though it is 2 minutes from my company's distribution center. I'm happy to stay farther away at a hotel that understands what customer service means.
March 25, 2013
Rated 2.0 out of 5.0 by Fouga Room service
During my recent stay, I haven't received room service, even after repeat number of requests , they failed to provide basic service
I will not use this location again
March 16, 2013