Rated 5.0 out of 5.0 by NelsonL Great Experience
I have stayed at 5 star hotels before but having needed a room for one night we decided to go casual and stay at the Holiday Inn Express and was very very pleased. The rooms were very clean, the staff was very friendly and helpful and the breakfast was more than expected with a variety of choices which is included in your stay so much to my surprise I had a better experience with this hotel's pricing and complimentary offered to the customer not to mention the free wireless which most 5 star hotels charge you for without giving a complimentary breakfast. Overall was extremely pleased with my stay not to mention right down the block from Universal Studios....If I could I would give this a 6 star stay.
May 18, 2013
Rated 5.0 out of 5.0 by StillRolling The Place to Stay
I needed a wheelchair accessible room with a roll-in shower. The suite was great. Very spacious. Clean and comfortable. Everything I needed. The staff was very friendly, professional, and very helpful. The breakfast food selection was great and it tasted good too. Super value for a reasonable cost. Very very convenient to all of the attractions and theme parks. Recommended!
April 25, 2013
Rated 5.0 out of 5.0 by daratk Great time
The room was great. No problems. Went for the night to go to Universal. We took a cab to Universal no problem, very close cab with tip was 10.00 not bad. Would go again.
April 19, 2013
Rated 4.0 out of 5.0 by bubbiedale comfortable bed
we were disappointed that the guy cleaning off the tables also was making sandwiches and had no gloves on , he just went into his room yelling for the girl to come in their.
April 17, 2013
Rated 4.0 out of 5.0 by Buckeye22 Mainstay Since 2006...
Since the hurricanes in the early 2000's ruined my long-time hotel closed, this hotel is the place to be for us. I’ve seen many changes over the years, although small ones, they have enhanced our stay year after year. This hotel has impressed me so much that I became a Priority Club member a few years ago. Now to the changes… the addition of flat screen TV’s is a plus, but during the last stay our room did not have a wall thermostat control which was very annoying. Something minuet changes every year in the room which does not go unnoticed. Hopefully the next change is the shower heads! The ongoing complaint is the noise from the hallway #people and doors - sound proofing needed# and how loud the elevator is... you could be in the furthest room from the elevator and still here the “ding”.
The staff has always been friendly and has accommodated every need we’ve had… if possible. If not possible, they have tried their best to make it happen. I’ve recommended this hotel to everyone that I know.
Now to my one and only complaint… since our last two stays in October 2012 / February 2013, I have e-mailed Priority Club no less than six-times without a response. My complaint, as far as I’m concerned, is a major one dealing with reward points. When making a reservation, there is no option for suites… just the standard room. Depending which option you take, you are losing money and points for the bare-bones room. I’ve experienced this for the past two years and it makes no sense to be a Priority Club member if you cannot reap the full benefits of the membership or hotel! When I first became a member, I had the option to choose any room #suites included# that I wanted with three options #all points / 2: partial points & money#. I’m very disappointed that the #options# have gone up #amount of points / money# and no suites as an option. I really didn’t want to put the Priority Club review in with the hotel review, but after no response from the e-mails, I had no choice. This is the reason for an "average rating" on value.
Overall… I would recommend this hotel to anyone and everyone... I have already. Looking forward to our stay this year and many years to come.
April 16, 2013
Rated 3.0 out of 5.0 by CleanAir Small Rooms, Excellent front Desk Service
Front desk quickly changed our original room from a smoking to a nonsmoking room when asked. Rooms are very small makes you feel like your on a cruise on in Europe. Breakfast foods where stale, orange juice watered down.
Proximity to parks, front desk friendly efficient and helpful. Recognized priority club membership, free wifi
Room size, breakfast not up to par
April 12, 2013
Rated 5.0 out of 5.0 by Maria30 Great
Everything was great will stay again. Kids love the full breakfast. THANK YOU SO MUCH!!!!
April 9, 2013
Rated 2.0 out of 5.0 by JustininFL Surprising disappointment
I have stayed at many Holiday Inns in many different locations. Almost always it's a good stay. Good enough I keep going back to them. This visit was unpleasant. The room was overpriced for what I received. The view was horrible (dumpster and power station.) The service was average. The room itself looked like it should be next on the "update list." I wish I could say it was a better place since it was a getaway for my wife and I. I will not stay at another Holiday Inn in Orlando.
April 8, 2013