Rated 5.0 out of 5.0 by joyful2013 Exceeded Expectations
This was my first stay as a Priority Club member, and it far exceeded my expectations. At check in, I had the nicest staff member and everything went smoothly. Then, I was surprised by getting a special Priority Club parking pass, complimentary beverages, and an upgraded room - all at no extra charge. The room was gorgeous and spacious, featuring a kitchenette, fridge, dishwasher, etc. I could not have asked for a better room. The only disappointment was that shuttle service to Universal and City Walk was never running when we needed it, but it wasn't a big deal since it was well within walking distance. I have no complaints, only rave reviews, about this stay, and I would stay here every time I'm in town again in the future.
April 29, 2013
Rated 5.0 out of 5.0 by lalabanks Wonderfully pleasant
Hands down the best atmosphere and overall experience I've had in years of travel. Even though I was on business and did not get a chance to visit Universal this location is perfect. Staff and service was great. Next time I'm in Orlando this will be my location for business or pleasure.
April 28, 2013
Rated 2.0 out of 5.0 by Jnptny OK stay -
Initial check in was frustrating. Front Desk personnel was inadequately trained and had trouble finding our resv. After that we were somewhat inconvenienced to assure room keys wkd. and priority pkng issues were resolved.
Lastly, although sometimes the staff forgot to clean our room and had to be reminded, the problem was addressed promptly.
Overall, OK stay....
April 24, 2013
Rated 1.0 out of 5.0 by traveler543212345 sorry to be a bother
The hotel was under construction. I received no recognition or upgrade for my Priority Club status. The receipt was not delivered to my room before check out. I called to have a receipt emailed to me. I was dismissively told that I had to fax a request and I obliged. I called back a couple of hours later to see what the hold up was and I learned that nobody had acted on my request in the fax machine. The person on the phone asked me for my fax number to send the receipt even after I specifically asked for it to be emailed to me. She said that she would 'try'. Regardless of this hotel's reliance on 1992 technology, I would hope that the staff would sound more eager to be of service.
April 16, 2013
Rated 5.0 out of 5.0 by Lori29301 Great Time
This is our 4th stay at this facility and it is always wonderful.
April 10, 2013
Rated 4.0 out of 5.0 by Sharon21 Great service
I was spending two nights in the Universal area but I had to book in two separate Holiday inn chains. When I check in the front receptionist found a room for the second night. I believe her name was Brenda she was unbelievable in making that happen. The staff was great even with the added pressures of having a full hotel.
April 9, 2013
Rated 4.0 out of 5.0 by Wdmjr Great place to stay
Have stayed numerous times is always a great place never a problem.
April 8, 2013
Rated 5.0 out of 5.0 by Flamingo10 Multiple Stays
For the past 20 years we have chosen Hoiday Day Inn each time we visited the parks at Disney World. As one of the staff said to us "Welcome Home" we are glad you are here.
The breakfast ia always hot and has a variety of food to to fit any age or need to help them start their day.
The rooms are quiet, clean,towels are big and fluffy. The beds are very comfortable considering we are used to a Sleep Number Bed.
The staff is friendly and ready to make our time there a pleasant experience.
March 30, 2013