Rated 4.0 out of 5.0 by 4Pussycat Great staff and service
The gentleman who'd checked us in was most polite and very helpful.
The room was quiet and very comfortable.
Much appreciate the microwave and small fridge.
May 20, 2013
Rated 5.0 out of 5.0 by BusinessTraveller354 Excellent Staff and Room
I've been to this location multiple times for business trips. On this trip, I forgot my phone charger and inquired if the front desk staff had any spare chargers. They were able to locate one immediately and their efforts were greatly appreciated!
May 12, 2013
Rated 5.0 out of 5.0 by TheGirlz Great Stay
As per usual, we had a wonderful visit. Clean, comfortable and friendly service. Also very quiet! Highly recommend staying :)
May 10, 2013
Rated 4.0 out of 5.0 by Eeyore1 Very clean and a great breakfast
Friendly staff..... very clean room and a very good variety of things for breakfast. 3rd time we have stayed there and will cetainly return again when staying in Ottawa
May 10, 2013
Rated 5.0 out of 5.0 by Judy223 Thoughts
The accomodations and location are great-only one negative-the heating system in the room we stayed in was very noisy.
April 30, 2013
Rated 5.0 out of 5.0 by Workvisitor101 Wonderful staff and comfortable room
Thank you for the lovely room and friendly service. The gym, while small, is well equipped and easy to use. It is always a pleasure to stay at your property.
April 24, 2013
Rated 5.0 out of 5.0 by Gary21 Get What You Pay For
Have stayed at this location several times now on business. Central to all that I need, clean spacious rooms, free breakfast is a bonus and no creaky wooden floors like with some of their competitors! I stay in a lot of hotels/motels throughout the year, and there's nothing worse that having people on the floors above you stampeding around on creaky floors. Especially late at night. Front desk personell are fabulous. Every time I stay, they are super friendly and helpful with suggestions for local eateries, etc. Love the fresh daily cookies as well! This is my choice when I come to the Ottawa area.
April 23, 2013
Rated 2.0 out of 5.0 by Dewar Non-compliant
If you choose to stay at this property and anticipate the "normal" Priority Club trappings you will be displeased. They do not adhere to the "gurantee of booking a room within 72 hours" in fact, the desk person said "We don't do that here anymore". Second, they claim an inability to deliver the morning newspaper to your door given too many people were stealing the papers. Rubbish, I have stayed at HI for years and never had a paper stolen - ever! Is there a major Globe and Mail crime wave in Ottawa...methinks its an inconvenience with staffing issues. Staff seem uncomfortable with the forced message/greeting (one desk clerk looked at me standing in line and turned his back and left the office, I caught his gaze, shrugged my shoulders and he laughed...me too!) and the wax smiles but underneath the perfunctory presentation is a hotel that gives mediocre service at best. I guess its an Express, my standards are too high as opposed to theirs.
April 21, 2013