Rated 5.0 out of 5.0 by Mottley Excellent two nights
Front desk personnel was especially friendly and very competent. We did have some overhead noise from teenagers from Skills America, bur front desk promptly resolved once we decided that it was not going to abate of its own.
May 5, 2013
Rated 3.0 out of 5.0
by BDaniels1 Beware of the furniture!
My fiancé and I stayed here when we first arrived in town for our wedding due to the hotel where our wedding was being held was book for this particular night. This was our first time staying at this particular hotel. Being that its a fairly new hotel we assumed that things would be great. Being that I am a platinum member I was given a small welcome "gift" that consisted of a bottle of water and a bag of chips, umm....thanks...but shouldn't I have received two being there were 2 guests in the room?
Anywho..., after my fiancé grabbed some food from next door he came back to eat. Well, while he was sitting at the desk in the chair he gently leaned back and then all of sudden landed on the floor. Thank goodness he wasn't too hurt, but he was rather shaken up. When I called the front desk they asked if they should call 911, I said no, but that they should bring up a chair that is NOT broken and rigged to look together.
Now, what really upset me was when the hotel associate brought another chair up and accused my fiance of breaking the chair. Clearly, you could see that the chair had previously broken and someone tried to put it back and make it look unbroken.
Other than this incident everything else was fine. I will make sure to do a more thorough check of the furniture in the room before settling in.
April 16, 2013
Rated 1.0 out of 5.0 by Greedy Don't care about customers, just money$$$$
I was a bi-weekly customer of this hotel until yesterday when I tried to book two rooms for 4/12/13 and was told there were NO available rooms, except for suites. I even spoke directly with L*****a (Manager) and was told NO rooms available. Well, I just found out that there is available rooms, lots of them, but all for a higher rate...it seems there is something special happening in Pensacola that weekend and ownership feels they can charge more, so I am out looking for another hotel chain.
I remember when the hotel was always empty. When nobody was coming to Pensacola because of the BP spill, there I was every 2 weeks giving them my money.
Now, when I could use a little consideration, I see where their loyalty lies. With the almighty dollar$$$$
Shame, but they wrongly assume that I will just be back in a month when there's nothing going on, WRONG, my business is gone. Oh and I WAS a priority club member. lol
April 5, 2013
Rated 5.0 out of 5.0 by Pastorjoe Pastorjoe
Excellent facility. I've stayed at this property on several occasions and it is always first class. From reservation to check out it is a great experience.
The staff is very professional and friendly.
April 2, 2013
Rated 4.0 out of 5.0 by Seaking Ideal location
Ideally located next to I-10 for our visit to the local area and its attraction's on the way to Houston to visit friends, the National Museum of the US Naval Aviation and Pensacola Beach. We found the staff to be friendly, helpful and efficient and met our needs on both times we stayed there on our trip. Despite being next to a busy road intersection we found the hotel quite and no problems with road noise, will certainly stay here again on our next visit
March 24, 2013
Rated 2.0 out of 5.0 by Hen1 Comfortable bed and subpar service
Great nights of sleep beds comfortable. Watch your bill at check out if on business staff charges wrong cards and over draws accounts.
March 20, 2013
Rated 5.0 out of 5.0 by Lamar1 Not far from Naval Air & Space Museum
Stopped on our way back home. The Museum was a nice extra to see. Staff friendly
March 9, 2013
Rated 5.0 out of 5.0 by TheWanderer Great Customer Service!
We checked in on a Friday night without a reservation. The young lady at the front desk was extremely nice. I ask if there was a rewards night room available and she told me she had just had another lady check with priority club and this lady was told they didn't.
We went ahead and reserve a room, but seeing that I had asked for a rewards night, the young lady, I believe her name was Katelyn, upgraded us to a suite.
Later after getting into the room I used my App on my phone to find out if indeed they had a rewards night; they did. I went back to front desk and asked the young lady about it, she not only changed our stay to a rewards night but left us in the upgrade.
I asked if she was going to get into any trouble with her manager and she said " Any trouble I get for doing this is just going to happen, but as long as you folks are happy, I don't mind" . What a wonderful and caring thing for someone to say! This is what customer service used to be. Not because we were upgraded, but she was willing to take the "heat" to make us comfortable.
This young lady should teach some of the rest of the staff what customer care is all about. We will stay at this hotel anytime we are in the area, which is a lot, and highly recommend it to our friends and family!
Great customer care, great hotel! Thank You Katelyn!
February 15, 2013