Rated 4.0 out of 5.0 by Fieldstone Goog visit
Our room was very comfortable. We appreciated the refrigerator. The complimentry breakfast was amazing, the best we ever had on the road. Not only was it a full hot breakfast but they made us omelette to order, so good. The room price was high even with military discount. Staff was friendly and helpful.. Location was central to visiting and hopping onto expressway into Philly.
June 15, 2013
Rated 2.0 out of 5.0 by Mambo51 food experience
Although everything was clean & comfortable, could have used a small refrigerator in each room. Breakfast buffet was really good. Lunch & dinner menu leaves much to be desired. The mushroom soup had a horrible aftertaste to it. Like someone put old Limberger cheese in it. My steak salad: salad itself was good but the steak pieces were chewy & tasted like they've been sitting around for a while. They could have had a better menu selection with more choices on it.
June 11, 2013
Rated 5.0 out of 5.0 by ninety9 great service, great room, and great people
i work for the railroad and travel a lot. I have stayed in quite a few hotels along the way. Crown Plaza has to rank right up there on top of all the hotels I have stayed in. just wish the railroad had us stay at a Crown Plaza everywhere we went.
June 5, 2013
Rated 5.0 out of 5.0 by tmatt Great Stay, Even Better Staff
Had a wonderful stay. Would like to give praise to Dean and Allison, they really have a great staff at the front desk.
June 2, 2013
Rated 2.0 out of 5.0 by Eileen3911 Basic
Stayed here last weekend for 3 days- it offered a place to sleep and that was about it. Rug in room was soaked on one side of bed(near A/C unit). Called front desk immediately after check-in at 4:30. On return that evening at 11 was advised that it was addressed and that I could call front desk if we wanted to move rooms. Called front desk but never received a call back. We decided to just not walk on that side of the room. Stayed on the Club level floor (all that was available). The "snacks" and "complimentary breakfast" we're pretty bad. Not so much the offerings but the whole set up seemed to be an afterthought. No napkins, knives....ever! Would only stay here as a last resort....
June 1, 2013
Rated 1.0 out of 5.0 by TKbalto Won't stay here again
Our room had several problems which I separately communicated to the hotel as well. Our floor in the room was very wet, the tv did not work very well (grainy picture and remote didn't work), and the fan in the bathroom did not work correctly (gave a high pitched sound). And for the price, I was surprised that we did not have a fridge and microwave in our room. Lastly, my wife had coffee she wanted to heat up, and the front desk staff made her go to the 8th floor to heat it up, which in my view is horrible customer service.
May 31, 2013
Rated 1.0 out of 5.0 by Lawyer36 The Bellman was excellent. Everything else was subpar
The worst part was the lack of access to handicapped parking. The security staff locked the gates on Friday night and we had to wait for a half hour to get access. On Saturday night, tour buses blocked access to handicapped parking. The security staff played like the three blind monkeys. We finally got access when I told the bus driver that he was violating Federal Law and threatened to call the police.
When I complained to the Security guard, he said he did not know about the problem. When I complained to the desk, they said they would tell Security.
The food in the breakfast room was cold when served two days in a row. I also had to go back to the bar to get a spoon for oatmeal after it was requested ten minutes earlier.
The room was dirty. On Saturday, the bathroom was not cleaned and finally at 5:00 P.M. only the bed was made with no other cleaning done We had to request coffee and water refill from the main desk on Saturday night.
May 25, 2013
Rated 1.0 out of 5.0 by Markmark6163 Terrible customer service
We stayed for 3 days and the card keys foe the locks to the rooms never worked. Heard several others staying there say the same thing. Hotel staff had to open our door several times with their master keys. We had 6 different card keys made during our stay and not one of them worked correctly.
Also, the afternoon of the day before we were to check out, we received a notice the water would be off after 10:30 p.m. Until 7 a.m. or later. Hotel staff told me thy just received the notification the day before from the city of Philadelphia that they need to do emergency repairs to a water line in the area. Because of our experience with the keys, I called the city water department and was advised businesses in the area were given two weeks advance notice.
My guess is the hotel management was afraid customers would find other places to stay if they were told in advance so they waited until the afternoon before the repairs were being made to advise their hotel guests.
When I asked about all of the issues , I was offered two free drinks from the bar! Very generous of them considering neither my wife or I imbibe! As a result I asked for one night free stay at a Crowne Plaza in the future. We have stayed many times at Crowne Plazas but probably never again. Hotel staff advised me they could give us 1000 points on our rewards card. Pretty generous considering it takes 36000 points to get a free nights stay.
Our most previous stay at a Crowne Plaza in Minneapolis also went poorly. We had a confirmed advance reservation but when we arrived their computers were down and the didn't have us on their paper guest list. And then they tried to tell us they were fully booked. Fortunately I had a hard opt of our reservation and they miraculously found us a room when I produced this for them. It wasn't what we had reserved however we at least had a room.
Just very poor customer service and no willingness at either location to even try to make the situation right with us. If I operated my business like this, I would have been out of business a long time ago!
May 23, 2013