Rated 2.0 out of 5.0 by sko1947 Not the best
The room was musty and stale smelling. The bathroom had been serviced poorly.
May 11, 2013
Rated 5.0 out of 5.0 by CaptDave Wonderful Spot
Great place to stay!!! The staff go out of thier way to help with every need. Nice thing about this place is you feel like family. I have been staying at this hotel when traveling for five years.
April 28, 2013
Rated 3.0 out of 5.0 by Gypzy comfortable accomodations
I can always count on Holiday Inn and Holiday Inn Express to have very comfortable pillows and bedding.
The room was very clean which was great!
April 8, 2013
Rated 5.0 out of 5.0 Great Service
Good place to be, good location close to everything
April 4, 2013
Rated 3.0 out of 5.0 by Boscoe11 Non-refundable fee for dog spoiled it
The run was comfortable but the $50 non-refundable fee for a 20 lb dog is ridiculous. I've stayed at very nice places that don't charge a fee unless there is damage to the room. If they don't want dogs they should just say so. And the fee wasn't disclosed until check in.
March 28, 2013
Rated 5.0 out of 5.0 by 2jacks Lovely Hotel,
I read some of the reviews, on this hotel, we liked the look of this hotel, and thought we would come any way. So glad we took no notice of what people were writing.. we had a great room, would of liked a refridgerator in the room but as it was only for one night it was'nt too important, the hotel was clean, great pool to chill out by.. our only regret was that we did'nt book for longer, we only had one day/night, but will be back as soon as we can. and will bring the grandchildren who would love it here.. as for food & beverages, we did'nt have any as we had prior engagements.
March 26, 2013
Rated 3.0 out of 5.0 by nedned Priority Flub
So much for late checkouts for Priority Club....got a measly hour... Smoking floor stinks to high heavens...anybody ever heard of air freshener?
March 22, 2013
Rated 4.0 out of 5.0 by BookIt My experience was better than others
Background: I am an Ambassador Platinum member. Because of work related travel, I usually stay at 2 different InterContinental Hotels Group (IHG) properties every week throughout the country, 5 nights a week. I have already spent 30 nights this year in IHG properties – would have been more, but I was not on the road for about 15 days. I mostly stay at Holiday Inn Express and Holiday Inn properties. I have never posted a review before, but I felt the ones previously posted seemed a bit harsh in relationship to my exprience.
I read the posted reviews prior to booking and almost did not stay because of the low ratings & comments. But since I knew I was going to be back in the area on 2 more occasions for (5 nights & 2 nights) I thought I would try it for this 2 night stay.
When I arrived at 2: 00 am, the clerk was at the counter and properly greeted me. I did not have to wait for someone to appear from some unknown location, which I would not have been surprised to experience at that hour of the morning.
I was recognized as a Platinum member, which does not always happen at other IHG properties. He informed me that as a Platinum member the hotel usually offers a bottle of water, but they were out (considering it was 2:00 am this seemed reasonable). He asked if I would like a soft drink or juice instead. Quite accommodating I thought, considering the reviews I had read.
My room was fine. Yes, initially, there was a minor musty odor, but after having the air conditioner on for a few minutes it was gone. Let’s not forget, this is located in FL and the climate does contribute to this musty smell. But like I said, it was minor. Odors do bother me and I have requested other rooms at other hotels because of strong musty odors or the hint of cigarette smoke. Not the case here.
Other reviews stated it was in need of updating. I too felt my room was not up to current Holiday Inn standards, but it was clean and comfortable therefore was not an issue for me. Upon checkout I asked if it was scheduled to be remodeled and was told it recently had been. I think the person was in error, at least I’m hoping so, but again it was clean and comfortable. The lobby, hotel exterior and landscaping all seemed to be more up to date.
Regarding others’ comments about the rates, I feel most IHG properties are overpriced nowadays. This one is no exception if you go by their Best Flexible Rate (BFR). Fortunately my corporate discount made it much more within my price point expectations. I realize this is not something everyone has as an advantage. But then again, they probably are not spending as many nights or as much money with IHG as I do.
I will stay there again on my next 2 visits.
February 27, 2013