Rated 4.0 out of 5.0 Great service
The nite clerk was extremely kind and helpful to me. I had to arise at 3:30 AM because my son was snoring too much. I took my laptop to the lobby to do some work. The nite clerk made me some coffee and conversed with me. She is a very mature person and only 20. She told me she had run a business before. She should go far, maybe in your organization.
May 9, 2013
Rated 4.0 out of 5.0 by Nutsdad Overall
Great staff,very comfortable rooms.A Little disappointed with the pool and hot tub not functioning.the back Door key card hardly ever worked had to walk around to the front.
May 4, 2013
Rated 5.0 out of 5.0 by bb923 Wonderful beds!
The beds were so comfortable! TV had a great selection and the breakfast was filling. My family enjoyed the room as well. Thank you so much!
May 3, 2013
Rated 4.0 out of 5.0 by JTW1940 A solid, nice place to stay - when the elevator works!
My wife and I stay in this hotel when we come to Portales for the Williamson Lectureship at ENMU. There are many nice aspects to it. The rooms are comfortable, relatively quiet, and include wi-fi, a microwave and a refrigerator, each of which we use. The breakfasts offer much more variety than many other places we stay. -- One drawback is that there is only one elevator. Sometimes there can be longer than desired waits, and on this last trip the elevator was out of service on our final day, meaning we had to bring our luggage down the stairs. Luckily, there are only 3 floors, but even so, we hadn't packed with the thought of not having an elevator. The staff is uniformly polite and friendly, but seems not to be as familiar with Portales landmarks as I might expect in a town of this size. It would also be nice to have the local newspaper available. -- We know, however, that this is a solid, pleasant place to stay when we come to Portales.
April 21, 2013
Rated 3.0 out of 5.0 by EmptyWriting Very Nice and They're Very Proud of their Hotel
The Holiday Inn Express in Portales is very well kept with a very nice staff and a marvelous breakfast. But you pay for it.
April 18, 2013
Rated 4.0 out of 5.0 by farmalltractorman Great room and breakfast..
The woman working the front desk at check in tried to overcharge us for our room and then only after we said we were going to leave decided to lower our room rate.Every one else was great the am help at the front desk and the breakfast person where great..
April 16, 2013
Rated 2.0 out of 5.0 by Morey Room
The shower curtain was cut way too short so that the floor flooded each time I showered. I could also see the shelf under the sink had water puddled on it from leakage. The first night, when the room had been prepared for me to stay, everything was in order. There was no coffee left after that, even though I tried to get housekeeping to leave some.
February 26, 2013
Rated 5.0 out of 5.0 by Batman01 on the way to home
Nice, clean and comfortable. It seems that you are back to the future in this town but the hotel takes you to 2013.
February 4, 2013