Rated 5.0 out of 5.0 by AWJ1077 nice and clean
Very nice and clean motel. Always had the breakfast out early, which really helped us get to our job site on time.Rooms were always cleaned and nicely done. I stay there an average of 20 nights a year, always look foward to staying there.
May 7, 2013
Rated 3.0 out of 5.0 by RaceFan24 Usually don't write reviews
I tried to use the internet about 11 PM on Friday night and was unable to connect. I'm glad that I was able to use Mifi that I brought with me. I did try again in the morning and the internet was back working. In the morning (8am) I went to breakfast to find that there was no eggs, 1 sausage left, and little gravy. There were only 3-4 people so it was not like it was packed. I waited a little while and finally with my busy schedule I left and got something to eat at McDonalds. The second morning I was able to enjoy a breakfast at the hotel.
I am a Platinum member and did get recognized but as soon as he did he must of forgotten. As he handed me my room key there was no points balance. He said there is no points balance written down. Did you just join? I said sure and they made me Platinum. He finally caught himself. Also I do understand there is not always upgrades available and I booked a standard room that says will do the best to put you in your room type. Two queen beds was not really what I wanted but do understand. Next time it would be nice if the front desk would say. I'm sorry there is no upgrades and unfortunately we had to put you in a room with two queens. The bad thing was I went on my phone app and I could still book a room with a suite that was only $10 more than I paid. I should of waited until after the race to book my room.
I have stayed here before but will be staying at another location next time I am there for the races.
May 6, 2013
Rated 4.0 out of 5.0 by bpjs bbv
All of a sudden at 10 PM the internet quit working and did not work again before I left at 10 AM, I needed some stuff done that I could not do. Not sure whether it was a Hotel problem or a local network problem, but I couldn't get my 3G phone to work either. When I called the front desk they said they would reset the router- so I'd say they have had an issue before.
This is a very rural area so some internet issues can be expected.
April 29, 2013
Rated 5.0 out of 5.0 by Xavier1971 Courteous Staff and Clean Rooms
Everything was to my satisfaction and I will definitely stay here again when traveling through the area. Clean, Courteous and Cost-effective.
April 1, 2013
Rated 4.0 out of 5.0 by Goshen1 Great experience once we checked in!
Due to a death in the family a number of rooms were reserved at the Holiday Inn in Portland, IN. A number of us had a difficult time getting reservations and discounts and a room close to the other family members. Calling the national reservation number was a joke! Calling the hotel was also difficult as they could not give me a cost or discount amount on the phone and 2 rooms were reserved on different floors. But once we arrived we had a wonderful experience. The room was great and the bathroom was awesome. The staff went out of their way to accomadate us with room for a pizza party and hiding Easter eggs! I heard the pool was very cold but I did not try it myself. One guest locked their keys in their car, and again, the staff was very helpful. I do believe too much pressure is put on the guests to join the Priority Club.
March 9, 2013
Rated 5.0 out of 5.0 by Rodgerdodger Nice hotel and service
The room was very nice and roomy. The the television and cable was great. The location was great. Staff was great. Breakfast items could use better quality regarding the sausage and biscuits. Pancakes were good.
January 4, 2013
Rated 4.0 out of 5.0 by dex123 comfortable bed good service
When we arrived at hotel the lady that checked us in was very nice we were there with my inlaws,my mother inlaw takes insulin she asked if there was a fridge in her room for it,the lady told her no but she would make sure that she got one SHE GOT ONE WITHIN A LIKE A HALF HOUR OF BEING THERE,id call that good service
December 7, 2012
Rated 5.0 out of 5.0 by patriot85 Top Notch Customer Service and Friendly Environment
I have stayed in a lot of hotels over the years travelling in my job, but this Holiday Inn located in Portland, Indiana where I was raised, years ago, tops about every other hotel I've stayed in for the price! Small hometown but the professionalism and welcoming spirit from every staff member we were in contact with was incredible. I do customer service for a living myself and rarely if EVER write a review but felt after staying at this Holiday in once last year and again this year and being so impressed with the comfort of the rooms including bed, linens, towels and heat along with the customer service, it would not have been fair of me to skip a review on this Holiday Inn. The breakfast area was clean, food was fresh and there were staff on hand offering to help at all times. Proud to take my family back to my small hometown and receive the unbelievable service the staff at this Holiday Inn provides. Kudos Holiday Inn Express in Portland, Indiana and we'll be back!!!
November 27, 2012