Rated 4.0 out of 5.0 by wheatonbob Comfortable room, convenient to the airport.
My only problem was that the cushion on the chair was wet, I talked to the staff and they offered to replace it, but I declined, since is wasn't a significant problem. However, I thought that the housekeeping staff would have replaced it during the normal room cleaning.
May 21, 2013
Rated 2.0 out of 5.0 by Familytraveler6 Bring your own febreeze
The rooms in this hotel stink...literally they smell BAD! We did not even make it three feet into the first room. Think boys locker room, stinky feet and smoke. The second room we had smelled better but the toilet leaked so had to move a third time after being completely settled in at 9pm. The third room had a muted smell of the first. We left the window wide open and the fan on the entire time. I have never been to a Holiday Inn that did not meet our expectations and considering we were traveling as a family they weren't all that high but this was too much. Although the staff tried to "fix" the issues, we will never stay at that Holiday Inn again.
April 22, 2013
Rated 5.0 out of 5.0 by Mema11 Great stay
Enjoyed the room, the breakfast - was able to have a low carb meal and particularly enjoyed the van driver - very helpful and courteous.
April 18, 2013
Rated 4.0 out of 5.0 by PJ66 Overnight stay between flights
We had friendly and punctual shuttle service in both directions to the airport. We checked in late and the staff was very efficient. Room was comfortable. Left @ 5:30 AM on Sunday and they even had a few breakfast items out for us to grab.
Didn't stay long, but appreciated their service!
April 14, 2013
Rated 1.0 out of 5.0 by PDXApril7 Loud neighbor and No relief
My recent stay started off well. I had trraveled all day (14 hrs) , and came to the Portland area the night before a big meeting. I wanted to be fresh and relaxed for the meeting the next morning. Book at spa tub room so i coul dunwinfd and get a good night sleep. Then the party started in the next room at 10:30 pm i put up with it until midnight when I called the front desk and the night clerk said"I'll take care of it. I'll tell them that if i get another report they will have to leave". Well 30 mins later they were back at it again. With the sound of "that is some good stuff and lets go get some more" I decided to change rooms. The night attendent seemed shocked that I would aske for another room as he "had warned the guest".
The clerk found aother room on the same floor and gave me a 1000 Priority club Bonus points. I asked for the manager to get ahold of me the next morning. And the noisy party guest remained in their room.
The next morning I went to my meeting and returned to the hotel to check out. No mesasge from the manager on the hotel voice mail. No written message left in the room. I get little sleep, no response from the manager and a big 1000 points for my trouble.
Good customer service would have followed up via an email, voice mail, some type of written or verabl communication. No message was ever left, so please dont play that card. If the customer has an issue you bird-dog it until it is resolved.
This is a one unhappy and disappointed Platimum Member.
April 13, 2013
Rated 4.0 out of 5.0 by Hairferry74 Quick and clean
Boy, I was tired when I checked in for my brief stay while on the road for work. I was greated, quickly checked in, and promptly sent to bed...they only thing they didn't do was tuck me in...lol. The next morning the breakfast crew was busy and polite making sure all needs were met for all of us guests.
2 days later when I checked in on my way back north, I had the exact same experience.
I appreciate the consistancy and will keep my stays at The Holiday Inn Express.
April 9, 2013
Rated 3.0 out of 5.0 by Applegator Very noisy and all requests go ignored.
We have stayed at this property three times so far in the two room suite and two out of three times the people above us have made so much noise we could not sleep and it was after midnight the first time and 11:30PM last time requiring me to call the front desk.
Although I have requested not to be put on the first floor the last two times my requests have never been honored even when the reservation was made in advance and the hotel never tells us they have no intention of honoring the request until we get there. As a result we will no longer stay at this hotel. It seems to me if you have just two senior citizens like us that want to be on a higher floor and people with children it would be wise to put the people with children on the first floor and then the children can jump on the bed to their hearts content.
March 22, 2013
Rated 1.0 out of 5.0 by Jeff49WA Portland Airport HI Express
I will never stay at this hotel again. Very, very disappointed with management.
March 20, 2013