Rated 5.0 out of 5.0 by superjlp Great stay
A wonderful experience for our 6 family members. The staff at the front desk and in the resturant were very helpful.
June 7, 2013
Rated 5.0 out of 5.0 by RLM47 Comfortable bed and great location
I have filled out many questionaires and done many reviews of the IHG facilities I have stayed in. All questionaires ask the one question: did the front desk personnel recognize you as a Priority Club member? I have always been able to answer yes, because they do just that. Well, our one night stay was excellent at this Holiday Inn Crabtree Valley hotel, but with one exception: I was not recognized as a Priority Club member!!! I was waiting to hear it, but it never came! The check in process went smooth as they all do, but no recognition as a Priority Club member. There were 2 women on duty at the front desk upon our arrival and checkin. Surely one of them would have thought to welcome me as a Priority Club member or simply just thank me for being a Priority Club member. And maybe a bottle of water, but none of that happened. We slept well and enjoyed the stay and will come again. thanks for listening.
May 31, 2013
Rated 5.0 out of 5.0 by Flossy258691 Good restaurant and bar.
Reception staff most efficient and friendly.Room very comfortable and clean.
May 2, 2013
Rated 3.0 out of 5.0 by Lucky123 Convenient location
The staff was very courteous and professional. We loved having the convenience of the shuttle both from and to the airport ' We also used the shuttle three times to take us to the mall for shopping and dinner.
The waiter in the restaurant was attentive but the food was most definitely lacking. The restaurant is not equipped to cook steaks properly but the hamburger was excellent.
Three of the shuttle drivers were very quick to open doors but one did not. I should not have tipped that one.
The housekeeping staff needed more supervision. I did mention this to the front desk. Beds and towels were properly done but picking up and replenishing coffee and containers was not done.
You probably don't want to post this.
March 29, 2013
Rated 2.0 out of 5.0 by Siimon Room needed TLC
At first glance the room appeared fine. However, later that evening when I went to take a bath, there was rust and cracks around the drain. Then I got looking around. The wallpaper was pealing in bathroom and the paint was pealing off in the bedroom. I don't eat off chipped plates and I don't take a bath in a cracked tub. The pretty covers on the pillows are sweet, but cleanliness is the most important. Location worked for us as we were near where we wanted to be. We did not take advantage of the food. The employees were all very professional. Given that there are other facilities close by within the same price range, this one did not set itself apart.
March 24, 2013
Rated 4.0 out of 5.0 by Kim45 Friendly staff & comfortable
Friendly staff, comfortable room for one night. No microwave or refrigerator included with room. This was an extra charge PER DAY. We did not opt to do that, therefore, if we had been staying for more than one night this would have been an issue for us. We would visit again for an over-nighter.
March 21, 2013
Rated 3.0 out of 5.0 by duncan88 mediocre comfort, decor, food and service
difficult location to get to although close in proximity to most of Raleigh destinations, unimpressed with every aspect of the hotel, its not bad but there is nothing above average about any aspect
February 25, 2013
Rated 4.0 out of 5.0 by EnviroStoner Friendly Staff, good location
Staff is very friendly and helpful. Building is old and could definitely use upgrades... but location is convenient to both downtown and the airport.
February 20, 2013