Rated 4.1 out of 5 by 14
Rated 5.0 out of 5.0 by Hbhd7 Rapid City 11-2012
Could go on and on about how great accommodations were. Very clean and nice facility. Staff was friendly.
December 26, 2012
Rated 5.0 out of 5.0 by wyo72 repeat great experience
Only place we stay in Rapid City. Overall great time as usual.
December 24, 2012
Rated 5.0 out of 5.0 by PADF Pet friendly
We really enjoyed this pet friendly hotel!! We appreciate hotels who enable us to travel with our pet.
October 23, 2012
Rated 5.0 out of 5.0 by bigiron Fantastic Place and People
I stopped at Rapid City for the night on my way to Idaho. The room was great, everything was perfect. It was not until a day later that I realized my prized Alexanderite and gold ring was gone. I had had that ring for 30 years and turned down many high dollar offers for it. I was frantic as I searched my vehicle, bags, I turned everything upside down. As a last resort, I called Rapid City Holiday Inn Express and asked if they may have found my ring. The answer was YES! The maid had found it in my room and turned it in. Management told me they would mail it to me. I cannot tell you the relief I felt and the respect for these folks being so honest and forthright. Thanks so much!
October 21, 2012
Rated 2.0 out of 5.0 by YB1964 Disappointed
I have had very good experiences when staying at other Holiday Inn Expresses, but have to say I would not stay at this location again. The lobby looks as though it has been recently updated, and was inviting and clean. The staff was entirely pleasant and helpful. However, hallway carpets were old and dirty looking, and my room had a not so fresh smell. The bathtub had hair in it from a past guest and the bathroom itself did not smell clean.
In addition, I heard what I thought was drilling going on early the next morning. I suspect, however, that it may have been woodpeckers, because I saw artificial owls perched on the side of the hotel across the way.
Also, my room was very close to the vending area, and the ice machine was loud! Not much that can be done about that, the problem would be the same in any hotel that didn't have a door shutting off the vending from the rest of the hallway.
I checked out of the hotel and spent the remainder of my stay in Rapid at a different hotel. It was comparable in amenities and $20 cheaper a night. Although the pillows at the HI Express were better, the overall improvement in cleanliness and smell was well worth it.
October 14, 2012
Rated 2.0 out of 5.0 by Sr89103 I would not recommend this hotel
Room had a foul odor. Breakfast was served late all 3 days. Staff less than accommodating. Asked for complimentary water as a priority club member at check in. I was told this hotel does not honor that service. Asked for free newspaper was also given the run around and had to show Platinum level priority club card to receive newspaper.
October 9, 2012