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Rated 4.7 out of 5 by 34 reviewers.
Rated 5.0 out of 5.0 by Nice staff The lady preparing breakfast was very nice and served the best eggs, ever! May 15, 2013
Rated 5.0 out of 5.0 by Great Service This has to be one of the nicest Holiday Inn Expresses in the Richmond. I know because I have stayed at almost all of them. The staff was very nice and fast at check-in. The ladies who ran the breakfast area were friendly and quick to resupply the food. Checkout was simple. Great place to stay. May 6, 2013
Rated 3.0 out of 5.0 by Standard Holiday Inn Basic check in. Priority club not recognized. Front desk staff could be a little friendlier. Elevator brutal wait time May 4, 2013
Rated 4.0 out of 5.0 by Always Good We stay at this location very often when visiting family and friends in Richmond. The staff. Is exceptional. April 21, 2013
Rated 5.0 out of 5.0 by A Comfortable Night's Sleep This continues to be one of my favorite hotels in my travels. The staff is always courteous & professional. I enjoy seeing, JoAnne, Suzanne & Robert when ever I visit, keep up the good work! April 20, 2013
Rated 2.0 out of 5.0 by bathroom The hotel was attractive and appeared to be very nice. The room appeared clean, but the bathroom in the room was FILTHY! There were large amounts of hard, dried hair conditioner or soap dripping down the walls of the shower. There was long black hair dried onto two of the three walls of the shower and there was a substancial amount of dried on soap in the soap dish mounted on the wall in the shower. We checked in rather late, but at 8:50am the maid was BANGING on the door trying to get in the room to clean it. It seemed pretty obvious to me that we hadn't checked out of the hotel, and checkout time wasn't until 12 noon...so why bang on the door to clean so early? After speaking with the manager she credited my credit card for the room charge, which should have been done at a minimum and I was happy with that, but I'm not sure it made me feel very confident that perhaps the rest of the room was just as filthy as the bathroom. Very disapointed! April 15, 2013
Rated 5.0 out of 5.0 by Great overnite Rooms are clean, fresh and updated. Breakfast was very well done and the women who put it on where extremely attentive. All the staff that we came in contact with where friendly and eager to help. The best, most affordable room of three that we stayed in during our week long travel. April 15, 2013
Rated 5.0 out of 5.0 by Great staff! We were impressed with the staff from the front desk to our breakfast hosts and the cleaning service. All smiles and eager to please. PS I forgot to mention to the front desk that the sink faucet was coming loose (Rm 307). Thanks! We'll be back. April 14, 2013
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