Rated 5.0 out of 5.0 by ups34 Great Service
Helpful staff. Nice new location. Close to exit. Many Resturnats in the area
May 17, 2013
Rated 5.0 out of 5.0 by Cindy49 Beautiful new hotel
I will be making the Holiday Inn chain of hotels my #1 priority whenever I travel. This was a beautiful stay - the room was impeccably clean and comfortable. I wish I could have stayed longer!
May 5, 2013
Rated 4.0 out of 5.0 by Sherle Comfortable beds too!
Room was very clean and breakfast was excellent! The only problem was was with the elevators not working properly. I would stay there again if in the area.
May 4, 2013
Rated 5.0 out of 5.0 by Kimn1954 Very friendly, accommodating staff; clean, well appointed hotel
I cannot say enough good things about our experience at this hotel! My husband and I, our 3 daughters, 2 sons-in-law and 4 grandchildren stayed here for four nights while in Richmond for a family celebration. The staff was very friendly and went above and beyond to accommodate our large group. The rooms were spacious, well appointed and very clean. The housekeeping staff meticulously saw to every detail. The hotel was quiet, had everything we needed and the price was reasonable. The food was good, although the restaurant did seem a little understaffed. The waitresses were great though. We will definitely stay here next time we are in town!
April 26, 2013
Rated 4.0 out of 5.0 by MrsMudd nice new locale
Great new hotel with nice amenities and superb staff. Difficult to get to initially due to poor signage and confusing entrance. We held a conference here and the staff went out of their way to accommodate our group. Very nice beds/room
April 25, 2013
Rated 3.0 out of 5.0 by JoeA469 Fine unless you hate soft water
Had problems right off the bat trying to find the entrance to the parking lot--a sign would have been helpful. Staff was nice and room was just fine. I liked that there was a shower stall instead of a tub, but I didn't dare use it. The water was so soft I could barely rinse soap off my hands--I wasn't about to try to shower.
April 21, 2013
Rated 5.0 out of 5.0 by BILL47374 Outstanding Courtesy and Knowledgeable Staff
The willingness of every employee here amazes me each time I stay. At first I thought it was a new place and would wear off but they keep improving. Every place has mishaps but these folks try harder and get better. It is Clean, new and still working through some startup pangs but they are committed to the customer service and want to work for your loyalty. I travel 46 out of 52 weeks a year in all environments and it is the people who impress the most. From what I see they will do well. Give them a chance!
March 27, 2013
Rated 4.0 out of 5.0 by Lcoughlin Nicest Hotel on our trip
We had a hard time getting into the parking lot even though we could see the hotel the street nearby is a dead end. They need to put a sign at the end of the street that leads up to their parking lot telling travelers where to turn because it appears to be a one way street and you would be going the wrong way if you made a right turn there. The hotel lobby was nice and clean, the room was amazing with nice beds and linens and lots of pillow, firm and soft. There was a fridge and a flat screen tv. The room and bathroom were spotless. I did not hear any noise from other rooms or from the highway. I have no idea how this hotel received any bad reviews because that was not our experience. The breakfast was not free so we did not even bother so I have no idea what they offered. As we drove from OK to NJ and back again we paid more for hotels but this was the best one that we stayed at and I would not hesitate to stay there again. When we were leaving in the morning the ladies cleaning the rooms were pleasant and asked how our stay was.
March 25, 2013