Rated 4.0 out of 5.0 by Paul Good service, good breakfast, friendly staff
All good. We have been here many times before. We appreciated the room upgrade. Mattresses could be improved.
May 13, 2013
Rated 4.0 out of 5.0 by Pony Noisy machine next to Room 302
Difficulty sleeping because of the noise from some machine in the near the room the first night (Friday, March 29, 2013).
The next night was fine -- in a different room.
April 6, 2013
Rated 4.0 out of 5.0 by Jack102 Location
I called for directions but the staff had difficulty explaining the location form the highway system and it took extra time, extra phone calls and driving to find your location. We didn't realize how far you were from the 390 and I-90 highway when we were driving to the location. The mall was an attraction and was disappointing it wasn't open other than the flagship stores. When we arrived, the staff was helpful and accommodating. This made it very pleasant to ask questions or needed towels, etc..
March 25, 2013
Rated 5.0 out of 5.0 by Cinder89 We will return again
We had 2 rooms. One for my 70 year old parents, and one for our family with young children. We all especially loved the comfortable beds and the breakfast. The room was clean (although carpets were stained) and the pool was fairly warm. We will return again.
March 18, 2013
Rated 5.0 out of 5.0 by MMM28 Genuine Interest
I found the staff at this hotel to be genuinely intersted in assisting us and wanting to make our stay pleasant. It felt like a very "can do" atmosphere.
March 8, 2013
Rated 2.0 out of 5.0 by VTI174 Staff & Property Issues
Requested the staff send me a copy of my bill as the computer system was down, never received the bill. Property was in fair shape.
February 25, 2013
Rated 1.0 out of 5.0 by JorgeL On our way to Cleveland
Once we arrived I told a lady from front desk who name is Sophie if they had a spanish network because my wife does not speak english, first she checked us in and after doing so told us they didn't, and won't be able to reimburse my money due to we already had checked in and I had prepaid reservation, why she checked us in then ? Had to move to a hotel right across the street nex day, what a great difference !
January 5, 2013
Rated 3.0 out of 5.0 by kjbjr Visit to Eastman
We have been to Eastman a couple of times before, and try to stay in IHG properties whenever we travel. This was the first time we stayed at this particular hotel, and it was a good value for the area, and very convenient to any downtown location. The breakfast is the standard warmed up biscuits & gravy, eggs, sausge patties, as well as fresh fruit, cereal, etc. But get there well before closing time. When they say it closes at 9:30, they MEAN 9:30. They didn't re-stock anything that ran out after about 9:10. The other minor concern was the sound level from adjoining rooms. Seems like this is a wood frame building, so we could hear muffled sounds from rooms below us until midnight. Wasn't loud enough to call the front desk, but could be a problem if you are a light sleeper. We would probably stay here again if we visit Eastman because of it's location.
December 27, 2012