Rated 5.0 out of 5.0 by Mark310 Unforgettable Stay For 50th Birthday and Wegmans' LPGA Championship
My finest overall stay at the Holiday Inn Rochester Airport celebrating my 50th Birthday on May 30th and the Wegmans' LPGA Championship. Have stayed at the Holiday Inn Rochester Airport 10 times since June, 2007, and its Housekeeping, Guest Experiences staff, Food and Beverage, and Sales/Catering staffs are outstanding. Room 401 is always well-appointed in the Executive Wing, Vilma, Genessa, Coral, and their Housekeeping staffs keep the room spotless and well-equipped. Fernando, Shelby, Eugene, Flo, April, Sarah, and others in Guest Experiences give me the very best in personalized service. Tim, Carolyn, Rachel, and other staff members gave me a most memorable 50th Birthday party. Finally, the Food and Beverage Team of Ali and Jill and servers such as Alice, Sarah, Diane, Mark, Nicole, Shannon, Erin, Chelsea, etc. provided both efficient and very caring service. Will return to the property for the Wegmans' LPGA in 2014 and for other Niagara University related athletic events as well. This is overall the finest hotel team that I regularly work with! Thanks as well to Tim and Sue for all of their leadership as well!
June 16, 2013
Rated 4.0 out of 5.0 by 2003BAJA Great staff
The frond desk staff was very helpful with extending my stay.
June 14, 2013
Rated 5.0 out of 5.0 by donwuan The Best There Is!...
When you are recognized By almost everyone, How can your stay Not Be A Good One?...The staff at this property is not only one of the best in the business, They are professional and friendly!...And also my Friends! Housekeeping does great as I Arrive early !...The front desk always greets me joyfully and with great pride. I can't say enough about these people. Keep Up The Good Work!...
June 12, 2013
Rated 2.0 out of 5.0 by Don7 Outdated facilities
A 1960's hotel with a fresh paint job. No elevator. Many rooms are quite a jog from the front desk...you may need a taxi. The only merit this hotel has is the attitude of the staff which is outstanding. Not up to the standards that most business travelers would expect, and offered in today's hotels.
June 4, 2013
Rated 3.0 out of 5.0 by ARA22 OK with some exceptions
Room and bed were comfortable and quiet, however there was a bad sewer backup odor (or methane gas) in the bathroom. Had to leave the fan on all night. Also the toilet seat was crooked and loose. The hotel was fully booked due to graduation ceremonies in town, so could'nt change rooms.
The breakfast buffet should have been much better. This is the first time had problems in a IHG/Holiday Inn room. Long time Platinum member.
May 23, 2013
Rated 3.0 out of 5.0 by RickyBobby01 Close to airport (1/4 mile)
Fine place. Just don't get a room facing the highway. Kind of loud all night.
May 20, 2013
Rated 3.0 out of 5.0 by vaca13 Room was fine, front desk needs work
Used the Rochester Airport Holiday Inn for a Park and Fly as we were flying out of the airport. No problem with making reservations, however when we checked in on the night before we were flying out the front desk gentleman was not friendly or helpful. We asked what we needed to do to be picked up and were told they had no shuttles to the airport between midnight and 4AM. This was not a problem for our outgoing flight but our return trip flight was arriving shortly after midnight. He said we could call and they would send someone. The next morning we checked with the morning person(at 4:00AM) and he said they run the shuttle 24 hours a day!
When we returned from our vacation we called the hotel at approximately 12:30am and were told by gentleman at front desk they had a shuttle at the airport but the driver had to make a stop someplace and he would be there when he could. My husband said he did not want to be waiting around. We did find the shuttle outside the airport and were back to the hotel quickly. We then had to check in as we were staying overnight and gentleman at front desk was rude to the people in front of us and also to us. There were no please or thank you's when asking for information. Very disappointing. Also, apparently "the stop" the shuttle driver had to make was to pick up a pizza for Chuck as the shuttle driver brought this in to him while we were waiting to check in.
We would go back to the hotel, but the front desk needs some customer service training.
May 16, 2013
Rated 4.0 out of 5.0 by BEasy Rest and relaxation
It was a very good experience for me. The customer service was excellent. Thank you.
May 10, 2013