Rated 5.0 out of 5.0 by hockeymom321 Family Hockey weekend
We stayed at this Big Rapids Holiday Inn for our son's 3 on 3 Hockey tournament in April. The hotel has alot of large community areas and the pool is huge. Considering hockey gatherings are usually a noisy affair, the hotel did a great job of being understanding of all the kids in the hotel. They kept the pool area stocked with towels and clean. We had a great weekend.
May 6, 2013
Rated 5.0 out of 5.0 by Goldie13 If you ever end up in Rockford, IL...
This was the best hotel I've stayed in ever in this price range. Staff was great. Room was great --I didn't even have to make coffee by the sink! Friendly Restaurant with Great food n atmosphere or Room Service if you prefer (i hear the locals even go to the restaurant) and -wow- they even have smoking rooms sectioned off- Would def be my 1st choice in Rockford, IL.
April 24, 2013
Rated 2.0 out of 5.0 by YuckSmoke disappointed!
I booked this hotel 3 months ago. When I arrived the staff was pleasant and the hotel appeared clean and newly remodeled. We liked the room. It was large and spacious. After about 10 minutes in the room, we could smell cigarette smoke. I called the front desk to report someone smoking in a nearby room and despite our room being non-smoking the room next door was not. The smoke from the adjacent room was coming through the vent in the bathroom. The two rooms shared one vent!!! The front desk did acknowledge that even though they have a glass door to separate the smoking and non-smoking rooms, smoke does get into the non-smoking adjacent room!!!! Of course, the hotel was booked and there was no other room available. The hotel did arrange to have an ozone machine placed in our room but I never saw one. We didn't shower the next morning as the towels smelled like smoke and I couldn't wait to leave. Very disappointed the whole floor wasn't called smoking. I will never stay in this hotel again until they all non-smoking rooms.
April 12, 2013
Rated 5.0 out of 5.0 by Mary04 Nice Rooms
The rooms were large and clean. Pool area is very nice too. Nice big room with ping pong, pool table, etc. Can't really rate food and beverage because we did not eat there. Really had a great experience at this hotel.
April 12, 2013
Rated 4.0 out of 5.0 by toonz Great pool and activity area
We have stayed at this hotel at least a dozen times in the last several years. We always book this hotel due to the pool and the ping pong table (my son loves it). The staff are also very nice. This visit we arrived at the hotel and then left the room until later in the evening. We were getting ready to settle in for the night (10:30pm) when we opened up the bedding and noticed a huge stain on the sheets along with a very long hair. We immediately called the front desk, they asked if we wanted to move rooms and I stated No, since we were all unpacked and settled. She sent Mark to our room to change the sheet. He was great!!! He changed the sheet and gave us $20 off breakfast the next day. Thanks to Mark!
But the real issue is with housekeeping. How did that happen? Did the bed never get changed?
Again, we have come to this hotel many times and have never had an aweful experience, but this time was gross!!
April 6, 2013
Rated 3.0 out of 5.0 by Samoht water main break
I am somewhat reluctant to write a review as there was a local water main break that affected the hotel and this obviously colors my thoughts. While I realize the hotel cannot do anything about it, it did detract from the overall experience. The staff did try to compensate for this by reducing the price and offering a coupon for a discounted breakfast. I would still recommend this facility to others.
April 3, 2013
Rated 5.0 out of 5.0 by kadier Nice stay at HI in Rockford
Room was clean and fresh. We enjoyed a free drink at the bar before heading to bed. The front desk worked with us to get a very good rate for our one night stay on our way to see grand kids in MN.
March 11, 2013
Rated 5.0 out of 5.0 by citybilly Thanks for a job well done
I have been to this location many times over the last 15 plus years. My job puts me in Holiday Inns consistently. It is our preferred hotel property. I have consistently found the Rockford location staff and facility excellent.
February 15, 2013