Rated 5.0 out of 5.0 by lunaa great clean place and friendly staff
I don't know anything about the WI FI in this place but I will say that it's clean. The staff is very friendly, everyone from the housekeepers, to the front desk, to the manager. I appreciate this place and the attention they provide to each guest.
April 12, 2013
Rated 5.0 out of 5.0 by armala Very bad WiFi
You need to do someting withe the wifi its very bad. In my 4 days at the hotel never can conect to internet.
April 7, 2013
Rated 3.0 out of 5.0 by claudiaeh Good choice if you don't need Wi Fi
I reserved through your chat assistant and he didn't say the rooms were smoking. When I was informed of this, non-smoking rooms were not available. We had to take the smoking rooms and very kindly we received a discount at check-in. We've been in another smoking rooms with no big troubles, but in your case the odor was too strong. You need to use something for these rooms. We had to keep the windows opened for two days to be able to clear the smoke odor. Very good rooms and beds, breakfast very good too. The biggest issue is the internet service. Impossible to connect to wi-fi in the room. In the lobby area, signal very slow too. We were told there was a trouble those days, but I've seen complaints from another guests from previous dates, so I know this is a recurrent problem. No good hotel can work today without a strong wi-fi signal, period. We use it for work mostly and it was a nightmare. We had to pay a very expensive roaming service to our company to connect using our phones.
April 5, 2013
Rated 1.0 out of 5.0 by fedup1 bad housekeeping
Still the worst Housekeeping in the country. You never know what to expect next. Will not clean your coffee pot or empty the old filters. I checked in and my coffee pot was dirty and had to clean it before using. This makes me wonder how clean the dishes are in the cabinets. Floors in the bathroom are filthy, just wipe a bath cloth over it once and see what I am talking about.
March 13, 2013
Rated 5.0 out of 5.0 by rosas Great property and wonderful staff!
My family and I only stayed for one night and even though the property was sold out for that night, the hotel staff were extremely helpful and accommodating. Staff members Victor and Daniel were very helpful and extremely resourceful when I called the hotel with questions prior to my arrival. Once we checked in, Art was very pleasant and made our check-in process fast and easy. Having such great staff made our stay more enjoyable! We will definitely be staying at this property again!
February 20, 2013
Rated 5.0 out of 5.0 by passing2u GREAT PLACE AND CLEAN
I LOVE THIS HOTEL. GREAT STAFF FRIENDLY AND CLEAN. THE STAFF CLEARLY EXPLAINED TO US THE HSKP SERVICES OFFERED AND ANYONE IN DOUBT SHOULD READ INFORMATION PROVIDED ABOUT HOTEL SERVICES. THEY ARE GREAT.ATTENTIVE. HSKP DOES A GREAT JOB. I THINK SOMETIMES PEOPLE THINK THEY PAID FOR A FIVE STAR HOTEL AND WANT EVERYTHING BUT ITS A GREAT PLACE. I ALSO SPOKE WITH A MANAGER (SHORT GUY WITH NICE EYES) WHO WAS ALWAYS SMILING AND HELPFUL. THE STAFF WAS ALWAYS LAUGHING WITH HIM AND THEY SEEMED HAPPY. I LOVE THAT. I TRAVEL ALOT WITH BUSINESS AND FAR THE BEST HOTEL IN SAN ANTONIO. IT'S CLEAN. BREAKFAST LADY FANTASTIC. I WILL BE BACK. THANKS STAYBRIDGE HOTEL COLONNADE. YOU GUYS ARE GREAT!
January 16, 2013
Rated 3.0 out of 5.0 by MAUO House keeping complain
House keeping service Bad,
Our stay was for 8 days and our room was made only 4
We received soap and shampoo only twice
Towels never enough (3) for my family, I was traveling with my wife and baby girls 3 and 6. (4)
Their bed ( sofa) was never made neither and we had to order their linens too.
January 9, 2013
Rated 5.0 out of 5.0 by John7718 Excellent Place to Stay away from the Riverwalk
This is a great place with a very good location if you want to stay away from the River Walk. The staff is outstanding and it is a very good value. It is convenient to shopping and restaurants as well as Ft. Sam and Lackland AFB.
January 2, 2013