Rated 1.0 out of 5.0 by Kelly21 Not sure how to title this one
We checked into the hotel and the guy at the desk that day was very nice and we thought this will be a good hotel to come back to. See we are in San Antonio every month sometimes every week. So we got to our room and thought it is an okay room. We thought it would have been a lot nicer but it was okay and if the people are friendly and nice we like to stay there. We went out to dinner and returned late and started getting ready for bed. My husband went over and turned back the covers and crawled in and in a minute he jumped up and said "This bed is wet!" I ask you sure. We went over and looked and right where you would put your hide end to sleep there was a huge wet spot like someone had Peed in the bed. I called down to tell the person at the desk. First of all it seemed to bother them that I called, then the only response I received was "That is wired, I guess I can change your room." I was like yes that would be nice. She then said room 1018 is where you can move I will send a key up. There was a knock it was a security guard and he handed me a key and walked away. So here we go changing rooms at midnight. So we got in the room and the next morning I went down and told the lady. She was very nice and tried to fix the problem with some credits, that was okay with us even though it was gross to think they had not cleaned or checked the bed. So we stayed two more nights and I went to check out and the lady ( I believe it was the same one from the night I called down that really did not care about the wet bed) said to me there is a charge for smoking in your room 1011 on Saturday night. I said we were not in room 1011 on Saturday night. I went though the story of the wet bed and she said well I mean it happened Friday night and it posted Saturday night. Weird neither of us smoke. The lady said. The people next door told us you were smoking. I said we don't smoke. Well housekeeping said the room smells like smoke, first it happened Saturday then when I tell her we were not in that room because we were moved, then the smoke happened Friday. I just kept telling her we don't smoke, she was very rude and kept telling me we did it. I refused to pay for it and she said I will credit it this one time only. Really , I told her you don't have to worry we will not be back. After a wet bed and not even a sorry. She wants to charge us for smoking and we don't smoke. If we smoked why didn't someone come to our room and see when it happened? I believe it was the worst stay we have had in any hotel ever. We stay in a hotel room at least once a month and sometimes 3-4 weekends a month. Also the second room we were in there was hair in the bath tub. I just cleaned that and went on but I guess that is how well they clean all the rooms. Never be back in that hotel again.
May 19, 2013
Rated 5.0 out of 5.0 by ChicoDusty35 Great night
I was upgraded to the suite upon check in. Once I got to my room there was classical music playing and the ice bucket was filled for me! How nice is that?! Hotel staff was very pleasant. Only con was that 1 of the balcony doors did not close all the way so traffic from the highway made a bit of noise. Great hotel, great people!
May 9, 2013
Rated 2.0 out of 5.0 by LorenD avg stay
The price does not justify the hotel...for the price they should offer a breakfast, especially being an "airport" hotel.
**Rooms were very dirty-within minutes my 3 yr olds feet were black from carpet
**Found old socks from a previous guest in the room
**Rooms were not ready upon arrival-it was after stndrd ck in time
**Water in shower went cold after 2 min:(
May 7, 2013
Rated 5.0 out of 5.0 by TFW21 Great Stay
The location is excellent being so close to the airport. There is a special floor for Platimum Members, it was nice and quiet. I had an early flight out it minutes to get to the terminal. Plenty of parking and the staff was very helpful.
April 13, 2013
Rated 5.0 out of 5.0 by bromama A priority club winner
Even though this Crowne isn't on the RIverwalk, it is convenient to San Antonio and other Hill Country towns. We used it as a spring break hub to do the tourista things. Lovely suite, nice breakfast buffet, very friendly staff. Used the airport shuttle, too. Great value on the weekend. The kids enjoyed the pool and gym, too.
April 12, 2013
Rated 4.0 out of 5.0 by Carbrat Nice Hotel
Stay was good.... hotel is showing signs of age, and there was a mix up with the room. In the end the staff worked it out. Optional breakfast was very slow.
April 4, 2013
Rated 3.0 out of 5.0 by raj29 BAD BED and POOR CLEANING
I'd to woke up at 2 in the morning because of disturbance caused by bed and bed frame. It was making some weird sound suddenly and i do not know why it was making that sound. I couldn't sleep after that. It was like kirrrr kirrrr ..irritating. I felt like its going to break!. And i've noticed a trash bin completely full, immediately after i checked in. The restaurant guys took forever to serve. I had to spend more than hour just for breakfast... :(.
March 31, 2013
Rated 4.0 out of 5.0 by Nevt Great value for a great time.
I stayed here for the weekend with my boyfriend and we ended up getting a room by the cabana, we were very pleased. It seemed very average but really nice compared to other hotels and at a great price, almost the same price as a ratty motel. Our room was cleaned and restocked the very next day so when we got back we were very surprised. The staff was very nice and we didn't have to wait on anything, it took about five seconds to check in. It was really peaceful and the hot tub was great too. A nice experience compared to other places.
March 29, 2013