Rated 5.0 out of 5.0 by ROM2 Four Good Nights in San Diego
From an overall experience stand point I have not stayed at a better Holiday Inn Express and I have stayed in several including living in them for months at a time.
I was only in for four nights but it was a most satisfying experience. In the interest of accuracy I did not rate the room category as a five as I am a hard grader and this is not the newest or best equipped HIE I have used but the room was very good. I have given this Inn my highest rating as the service and the staff put this place over the top. I did not interact with everyone but everyone I interfaced with was excellent. I mean everyone, the desk, the breakfast, housekeeping & the shuttle. As a high point the shuttle service at this facility was the most accommodating I have seen. The Inn is well located to the airport, Old Town and the Old Town Transit Center. The shuttle got me to all of them.
March 6, 2013
Rated 4.0 out of 5.0 by Papa14 Great service...
The staff are very attentative to my needs, but I would like to see more on the breakfast menu.
March 4, 2013
Rated 5.0 out of 5.0 by Nina48 Nice place to stay!
Motel is well maintained. The flowers in front in the pots are beautiful & are so welcoming! The staff are all very nice & helpful. The room was clean & comfortable. Our room was on the interstate side but we heard no noise at night. The breakfast was very good. The little patio between the 2 buildings is very nice. Pretty view at night, too!
March 2, 2013
Rated 3.0 out of 5.0 by FloridaVisitor1 Good location
Room was small and bathroom smelly. Fan in the bathroom sounded very loud and I suppose some people didn't turn it on. Staff were pleasant and helpful. Location very convenient. Considering the price, I really can't complain.
March 1, 2013
Rated 5.0 out of 5.0 by John00700 Nice helpful staff
Nice hotel. Upgraded to Jacuzzi suite. Rooms clean, staff nice and helpful. Close to airport. Closer to 5 Freeway but this was not a problem. Has free secure car park. Breakfast was free but is basic however that was not a problem for me.
February 26, 2013
Rated 5.0 out of 5.0 by mhilke Great Rooms and Friendly staff
I stay at this Holiday Inn about 6 times a year, their best asset is the staff always friendly and helpful the rooms are great. The only downside is the breakfast and that the price has increased a lot over the past year.
But overall always good experience when I stay here, super shuttle to Old Town and Airport.
February 24, 2013
Rated 5.0 out of 5.0 by ninnyhauk Excellent Hotel
When we arrived the staff wwere so pleasant. During our stay in the San diego area we stayed in 3 hotels. The first 2 were 2 times the price and this was the nicest, cleanest, friendliest, most updated place we stayed. I would definitely stay here again.
February 17, 2013
Rated 4.0 out of 5.0 by usamom Good location
The property is convienent to airport and Port. Rooms are very nice and comfortable. Some rooms are very noisy as the interstate traffic is 24/7. I had a bad experience with only one employee at the front desk. She was very snippy and borderline rude. This is my only complaint. The rest of the personell were very helpful; and very nice.
February 15, 2013
Rated 5.0 out of 5.0 by zumbeau Great Hotel
Great Hotel! Clean! Friendly staff! Walking distace from old town shops and restaurants;15 min.
February 14, 2013
Rated 5.0 out of 5.0 by 2Frequenttravler Nice Place to stay in San Diego
The hotel is very close to the airport and close to I-8. Even though it is very close to these the hotel was extreamly quiet.
The shuttle from the Cruise Port and Airport were perfect for us.
The staff was great.
The refrig and micro in the room were a plus.
We had multiple rooms for all the people in our party and each had the same comments.
February 9, 2013
Rated 4.0 out of 5.0 by AKgirl Great accomodations and location
My daughter and I enjoyed two nights at this location. It is located within walking distance of Old Town making sight seeing convenient. Our rental car agency was just blocks from the hotel as well. Upon check in the staff at the front desk were friendly and helpful. They provided wonderful suggestions on places to see as well as great restaurants. The hotel also provides a wonderful shuttle service to nearby places of interest. Overall our stay was great.
The only reason I couldn't give a 5 star rating was due to the breakfast service. If you are looking for a cold breakfast there were many choices. However, if you were in search of a warm breakfast you may be disappointed. The omelette was rubbery and the cheese in it was processed. Aside from that I would recommend this hotel to others.
January 28, 2013
Rated 5.0 out of 5.0 by Canucksfromyuma Good place to start a cruise or a flight and come back to
We just loved this really neat little hotel.Very hospitable. We stayed here prior to our cruise and then flew back to San Diego. they dropped us off at the Cruise ship and picked up up at the airport.
They looked after our vehicle in secure parking while we were gone.
The pricing was great , the breakfast was great and we were within walking distance from old town.
January 24, 2013
Rated 4.0 out of 5.0 by LadySmith49 Overall Hotel Experience
This was a great experience for us from picking us up at the airport to getting us delivered to pick up our rental car. the ammenities were great, breakfast covered everything we were looking for. If we had to pick one thing it would be the staff, they provided us with a welcome package that included bottled water and snacks- great touch.
When asked how to get around, they provided a map and showed us how to get around and what to see.
January 20, 2013
Rated 5.0 out of 5.0 by USMCDad Great Service!
We stayed here based on the recommendation of a friend; in town for our son's graduation from MCRD. The staff couldn't have been any nicer or more helpful!! The van drivers were great; took us to the base, to restaurants, to airport, etc. The "customer service" here is amazing. Very, very pleasant experience.
January 10, 2013
Rated 5.0 out of 5.0 by zip1 what a staff!
Helpful and pleasant in everyway. They went out of thier way to make our stay great! Would go again in a heartbeat
January 7, 2013
Rated 4.0 out of 5.0 by NitaC will come back!
This site is close enough to other places in San Diego. I loved that this site had shuttle service on the weekends. Staff was friendly & check in was quick.
January 7, 2013
Rated 4.0 out of 5.0 by Vdara Great Staff
Clean and comfortable - friendly staff - good food and good value
January 6, 2013
Rated 5.0 out of 5.0 by Therese47 Wonderful service
We have stayed here about 6 times in the past several years prior to cruises. Their shuttle picks us up at the airport, and then delivers us to the cruise port at no charge. And they offer the shuttle to the main attractions in town, i.e. Balboa Park and zoo, Sea World, etc.
If you are driving to San Diego, they also offer parking while on a cruise with a stay.
The property is a nice walk from Old Town, which is always a fun walk-about, with great little shops and restaurants.
The customer service is the best, with many long time employees who always recognize us and are glad to see us back, even if it's been a year or so.
Don't hesitate to stay here. We have always found the beds to be comfortable and the rooms very clean.
January 5, 2013
Rated 5.0 out of 5.0 by pce58 Worth going to, again and again.
Motel is located close tok Old Town, a favorite spot of ours.
Motel staff is excellent and responds to the needs of the consumer is quick fashion, whether there or the need to go elsewhere in SD.
We have stayed at this motel four times and will be back.
January 4, 2013
Rated 5.0 out of 5.0 by ALfromNY GREAT EXPERIENCE
THE FRONT DESK STAFF WAS VERY HELPFUL AND PLEASANT TO DEAL WITH. WE WERE INFORMED OF THE FREE SHUTTLE TO OLD TOWN WHICH WE TOOK ADVANTAGE OF. WE WERE ALSO UPGRADED TO A VERY NICE SUITE. BREAKFAST BUFFET WAS SUBSTANTIAL AND CONTINUALLY BEING REPLENISHED. ALL IN ALL, WE WOULD DEFINITELY RECOMMEND MOTEL.
January 4, 2013
Rated 5.0 out of 5.0 by NewyJD Staff Very Helpful
Excellent location and staff was very accomidating to whatever we needed. Loved the underground covered parking A real plus.
January 3, 2013
Rated 5.0 out of 5.0 by Shine Good night receiption and driver
We were late because of airplan delay but the friendly night fornt receiption make us feel a lot of more comfortable. The second day good drive of the hotel make us even feel better. We extend out stay for five more days immediately.
A few of the good employees are really the treasury of the hotel. I can only remember a few names. Josh(afternoon and night receiption), Felnando(dirver), and Alex (Driver).
Thanks a lot for the holidayinn old town. I am sure will recommend anyone I know will come to San diego.
January 3, 2013
Rated 4.0 out of 5.0 by Gene85004 Breakfast and Parking included? Good deal!
If you have been to San Diego you know parking is an issue. The fact that parking and breakfast were included in the price of our stay was a prime factor in our decision when choosing where to stay, especially when traveling with a small child. The breakfast bar resolved one meal option for the day. No nned to go out and find a place to eat each morning. Also, this location was very certal to the activities we wanted to engage in, specifically, Sea World, and the World Famous San Diego Zoo.
We had the opportunity to stay there when it was called Comfort Inn... I have to say that the Holiday Inn folks did well with the remodel, making the room decor up to date.
The rooms and overall grounds were clean, and the staff was curtious. There is an exercise room, but it is tiny. A couple of treadmills and a bike if I recall, but if you like to jog, it was a niece area to do it, with plenty of challenging hills.
January 3, 2013
Rated 5.0 out of 5.0
by glennoakfarm Thrilled that I picked this hotel!!! You will be, too!
I want to preface this by saying I am a front desk agent at a Holiday Inn Express in St. Louis. Providing excellent customer service is something I strive for and am extra sensitive to when staying elsewhere. I have stayed at Crowne Plaza, Holiday Inn, and Holiday Inn Express brands. I had several choices for our recent trip and picked this location because of the positive reviews and location to my destination (MCRD). I was NOT disappointed. Our family was promptly picked up from the airport when I called the hotel. I just told them I was a guest who just arrived and they were there within 20 minutes (make sure you get your luggage first before you call them...they get there that fast!) The shuttle driver was AWESOME! He told us all about MCRD procedures since we mentioned that our son was graduating from Marine Corp Recruit Depot. We were acknowledged as Priority Club members upon check-in. Our rooms were almost immaculate! Kudos to housekeeping! You should be proud of yourselves! We had a total of 3 rooms and all were VERY clean (we used PC points for one room). I really look at the floor behind the beds and the bed skirts. Bed skirts were immaculate. I did find a few nail clippings behind one bed, but otherwise the floor boards were spotless. Great job! The Front Desk...wow! These people are wonderful! We had so many questions on where to sight see, where to rent a car, etc. Had great conversations with KYLENE at the Front Desk who answered all my questions and was very engaging (I sure hope I spelled her name correctly.) There was another young man who was behind the desk AND was a shuttle driver...Josh, you went above and beyond several times. FD helped us get a car rental at a great rate (thanks Kylene and Josh). Now for the incredible shuttle service! George and Alex, your names are the only two I remember (my daughter thought Alex was hysterical!). I just didn't get a look at name tags when I meant to. I won't go into all the places they took us and how they prepped us for entering the MCRD. How friendly they ALWAYS were. How they sent someone to get us from the car rental place and one driver who was new got lost, so they automatically realized it and sent another and TWO shuttle drivers made sure they got to us. I will just say they were fantastic! And just because this location is right next to a highway, we could NEVER hear it unless standing in the courtyard. Never from our room that opens to the outside. Now. NO hotel is perfect, so I'll say this....the property recently became a Holiday Inn Express. It seems to be on the older side, but it fits into the surrounding neighborhood architecture. (The rooms ARE updated to meet brand standards.) No pancake or waffle maker. TV runs a constant advertisement for Pay Per View, but the service is disconnected. If that's all I have to complain about, then I think YOU'RE doing good. YOUR STAFF MADE ME WANT TO COME BACK TO MY HOTEL AND BE A BETTER FRONT DESK AGENT!!!!! Thank you!!!! P.S. I'm attaching a picture that I took of a sea lion we had a close encounter with in La Jolla. Thanks Kylene for telling us where to go!
December 28, 2012
Rated 1.0 out of 5.0 by MEEDS MORE THAN SATISFIED
NICE ROOM AND FRIENDLY STAFF.BREAKFASTS WERE ADEQUATE BUT NOT SPECIAL GOOD LOCATION TO OLD TOWN THE SHUTTLE SERVICE WAS SUPER THEY WILL DROP YOU OFF AND PICK-UP AROUND TOWN DURING YOUR STAY. I LIKE VALUE FOR MY $$ AND I FELT THAT I GOT IT
December 24, 2012
Rated 5.0 out of 5.0 by Oldsailor43 Outstanding staff and very nice facility
Your friendly and helpful staff made all the difference to us. The shuttle service is very convenient,
and you provide a comfortable room with a nice pool and hot tube. The hot breakfasts are appreciated - a good value
December 18, 2012
Rated 5.0 out of 5.0 by Hbcounter Great experience
Late arrival and early check out due to flight times. Wonderful and efficient greeting and check in Clean and very comfortable room. On time shuttle to airport. Have already booked a return night
December 13, 2012
Rated 5.0 out of 5.0 by LindaFromNY Always a pleasure
I stay at this Holiday Inn each time I travel to San Diego. It's got the same excellent services as other Holiday Inns as well as wonderful van service. The staff is exceptional too.
December 12, 2012
Rated 5.0 out of 5.0 by JRM3 First time stay at this hotel
This was my first time stay at this hotel. Great location for the airport, downtown SD and Old Town. Rooms were spotless and I loved the underground, gated parking.
Staff was very helpfull.
If you are seeking fast food, you need to drive to find it. Nothing in the Old Town area or near the hotel. Pick something up on the way to the hotel!
I would absolutely stay here again and would recommend to anyone.
December 10, 2012
Rated 5.0 out of 5.0 by Stinkybeagle Friendly Staff
Everyone that works at this location is friendly and helpful.
Shuttle to/from airport, Old Town, and cruise ships was very good.
December 10, 2012