Rated 3.0 out of 5.0 by Harleyrder Road Noise
Be sure to request a room away from busy Rt. 1. Room is ok given I was staying only one night. Used park, sleep, fly option. Had to wait for over an hour for shuttle upon return. Cold and windy didn't help.
May 13, 2013
Rated 4.0 out of 5.0 by TZ77 Great stay and super convenient!
My boyfriend and I stayed at the Holiday Inn Express the night before we left for vacation and on our return trip. On both stays the rooms were clean and very comfortable and the staff was very friendly. The shuttle to the airport was one of the main reasons we picked this property, it was nice to be able to leave our car at the hotel and know it is safe. Would definitely stay at this hotel again when flying out of Logan.
May 13, 2013
Rated 5.0 out of 5.0 by puppai Excellent hospitality
I stayed at this hotel during the Boston Marathon. They had a shuttle convenient at all times needed to take us to T trains and upgraded my room because of missing me at airport. Most of all, after the bombing I did not get to come back to hotel before it was time for my plane to leave and they brought my luggage and purse to me at airport so I could be able to catch my flight on time otherwise I would have missed it. They went above and beyond for me and I will always be grateful!! EXCELLENT!
April 25, 2013
Rated 4.0 out of 5.0 by JW57 HIE Saugus Logan airport
Nice Hotel, it is not close to Logan airport at all, rooms are very nice and clean, staff was busy talking to a friend in the lobby upon checking in, had to wait a while for him to finish before getting to me, I thought that was kind of rude.
April 24, 2013
Rated 4.0 out of 5.0 by 2013FrequentTraveler2013 Misleading Customer Service
While waiting for the shuttle bus to take me to Logan, I watched and listened on Friday (4/12/2013) as Steve at the front desk took a call from a customer who had just arrived at Boston Logan. He told her that the shuttle bus driver was en route to pick her up and was 15 minutes away when in fact the driver was standing next to him. Over the next 30 minutes, she called back twice and Steve lied to her twice saying that he just spoke to the driver and that he was 5 minutes away. The driver was standing next to him during both calls, and 30 minutes after her first call, the driver finally left.
Room was comfortable, breakfast was good, rate was reasonable, but your hotel representatives blatantly lie to customers. Come on.
April 21, 2013
Rated 1.0 out of 5.0 by MaineJoe Park and Fly Bait and Switch
Although our experience checking in and getting to Logan for our flight out was average, the return trip picking up our car was a huge pain. The front desk staff instructed us to "call when we had our bags", which we did--to find that the shuttle had just left Logan. The person we spoke to that day said he "would call his driver" and get back to us, which he did not. When my wife called ten minutes later, we were told that the shuttle would not leave the hotel for over 45 minutes, meaning a one hour wait at the airport--not something that a family with kids wants to hear after a long flight with another drive home ahead. This meant a $46 cab ride. One hour between shuttles is unreasonable during peak flying hours (we arrived at 6PM.) Also, the staff at front desk do not seem on the same page, and the customers were not informed of this, particularly prior to booking in the first place.
April 21, 2013
Rated 4.0 out of 5.0 by ahaywood5785 Great hotel
Stayed here several days while on a business trip. Hotel staff was great, were very helpful. The shuttle to the airport is great, also allows you to catch the train right to the heart of downtown for virtually no cost.
April 8, 2013
Rated 3.0 out of 5.0 by misshap123 Different from Last Year!
This was our second stay... We like the convenience of the location and the park and fly option is great. We stayed last year for one night before heading off on vacation and had a great experience and over the past year have highly recommended the hotel to many friends. Last year we had a great room, very clean and super service... this year was not the same. Our room was slightly dingy, the bathroom wasn't very clean. The shuttle driver on Monday morning 4/1/13 was not very friendly... actually seemed annoyed with having to take us and another couple to the airport! The other couple got out first, they were an elderly couple, the driver didn't even attempt to open the door for them and the husband had to help his wife out, no step stool or hand was offered... the driver just hopped out, went to the back of the van grabbed their bags and dropped them at the curb without even so much as any eye contact... we saw the elderly man holding and waiving tip money for the driver, but the driver just got back in the van and drove off... it was very very rude!
We were next, we did tip him only because we made sure to catch him.. but there was no conversation... no "have a great time" or thanks for staying with us... nothing!!!
When we arrived back, I called and our shuttle driver was at the airport in a record 2 minutes... it was great!!! This driver was super nice and friendly... this was on Friday night 4/5... he should be commended. But the other one needs a pep talk, further training or maybe moved to a less customer interaction position!
I wish I got their names but I don't remember but I'm sure it can be looked up to see who was working at those times. The front desk staff is always very nice and helpful!
April 6, 2013