Rated 1.0 out of 5.0 Very poor mgmt
The room I received was very warm,I turned on the air and it never got cool.I called the front desk they sent the mgr to my room who informed me that the fan was on high and that's why it wasn't cooling.i then went to supper I was gone for about 2 hours when I got back the room was still very hot,I made another call to the front desk and waited for thirty minutes with no response.I then went to the front desk and ask the mgr to give me a different room, he said he only had a Room with 2 queen beds instead of the king bed I had I said that's ok,we then went to the the room to get my luggage out and the mgr said he wanted to try one other thing on to fix the air so he unplugged it and plugged it back in, that didn't work either so went to the other room ,it was better but the air in the room had a button missing but it did work.I would not recommend to anyone to stay at this hotel.
June 9, 2013
Rated 5.0 out of 5.0 by chico07 nice hotel with fair price
room was nice and clean. everything worked in the room. room was spacious. staff were helpful and polite. breakfast choices should have been better. other than it was good stay for me compare to other holiday inn in Richmond hill. Toronto.
June 8, 2013
Rated 4.0 out of 5.0 by chuckie41 Close to family
Very welcoming reception personnel providing a speedy check-in.
Our 2 rooms were cozy and clean. Self-serve breakfast items offered a lot of choice although scrambled eggs were cold & dry. Perhaps if the breakfast area had somewhat more private 'nooks' the ambiance would be better. Is it possible to get a listing of radio stations in addition to the listing of TV stations?
June 5, 2013
Rated 4.0 out of 5.0 by rockymountain27 Great Staff
The staff went out of there way to provide for our every needs. We arrived for breakfast and it was very busy (no seating except for a small table.
Immediately, one of the staff put up a table and brought chairs for our family breakfast.
The only thing that was a concern to me is that the elevator was not working. Watching the staff take very large items up and downstairs was painful for me to watch.
May 17, 2013
Rated 5.0 out of 5.0 by BenC0991 Best Value for Money in Scarborough
For the price, best place to stay. Warm and friendly staff, clean and well appointed rooms, quiet, good in-room amenities, excellent work space for business travel, overall enjoyed it very much and would recommend it without hesitiation
May 13, 2013
Rated 4.0 out of 5.0 by rpt613 Very good overall
Room was clean and comfortable. Staff were nice. Only complaint was noise in hallways outside my room late at night (kids carrying on). Blame for that belongs to the parents or other adult supervisors. Not much the hotel can do short of putting on extra staff for night patrols which would probably add to cost of stay. Maybe a few well placed signs around the property reminding guests to keep it down at night would help.
May 8, 2013
Rated 4.0 out of 5.0 by JF001 Excellent service from the Front Desk and Breakfast staff
After a long and stressful trip, we were happy to arrive and the front desk greeted us nicely. The room was fairly large and the furniture was updated. The best part was the breakfast and the young lady on duty, i think her name is «Ashifa». Every morning she greeted me and she remembered me, and the purpose of our trip to help my sister in law . We were missing Kleenex and toilet paper in the room and she gracefully got everything for us. She was cheerfull and nice to talk to. I think we will return to this property just to meet her again !!!
May 7, 2013
Rated 5.0 out of 5.0 by StevenA My Other Home in Toronto
The Staff always make me feel so welcome as if it is my home away from home. I would not think of staying anywhere else when I am in Toronto.
April 28, 2013