Rated 5.0 out of 5.0 by IndyCar25 comfortable stay and friendly staff
Pool and hot tub were very nice after long day on the road.
May 31, 2013
Rated 5.0 out of 5.0 by drstr8nr Great hotel in a slightly remote place, but still offering easy access to Indy!
We have stayed at the Shelbyville HI Express for the past two years over the 500 race weekend, and we are quite impressed! The staff is great, and the property is very nice. What more can I say? I can recommend staying here without reservation (although you'll still need one...)!
May 31, 2013
Rated 4.0 out of 5.0 by wcg53 Wonderful staff
The management and staff could not have been nicer or more accommodating. We were close to our destination (Indy 500) in a clean, quiet, relaxing area. This is our first choice for next year's trip!
May 31, 2013
Rated 5.0 out of 5.0 by FragileKarma My home away from home
I stay at this hotel on average of 1-2 nights per month. The staff is great. They are always friendly and helpful. A couple of great examples: When there was a blizzard and I had to stay an unexpected extra night (and all roads and resaurants closed, the manager let me get some cereal and yogurt from the breakfast area in the evening for my supper. Thank you!
Accomodates special needs!!!! I often travel with my niece that has autism. This hotel has made special notes that I should always be on the second or third floor on the back side of the building (for safety.. as she may wander off... hasn't happened, but the peace of mind is great) They also remember her from visit to visit and have even gone out of the way to explain to her if something has changed so she doesn't become too upset.
The cleanliness, friendliness, and awesome breakfast really don't need to be talked about because that is just the HIE way!
May 17, 2013
Rated 2.0 out of 5.0 by Roywa Great rooms and friendly staff. Very lacking in security
This visit ended on a decent note, but started off terribly. We arrived at about midnight, and were very exhausted. I checked in, and was given my room keys to a first floor room. We unloaded our vehicle and went to go to our room. On the door I had to remove a do not disturb sign. Then the keys didn't work. We went back to the desk and she started to reprogram our keys. I asked "are you sure that there isn't someone in there?" She double checked and yes the room was occupied. She gave us a 2nd floor room. We moved our stuff up there and the key worked. Fortunately the people had their chain on their door, because this room was occupied as well. We went back down, and asked for an unoccupied room. They found one on the 3rd floor and at my recommendation sent someone to check it first before having my family head up there and disturb someone else. This one was empty, but we had wasted a long time trying to get checked in, and ruined other guests nights by trying to enter their room while they were sleeping. I also had to get up very early the next morning for a race, so this was very frustrating. I also was unable to sleep well that night because I was waiting for someone to try and enter my room. We also didn't feel comfortable leaving anything in the room the next day due to wondering if someone would end up strolling into our room. I was told that we would be getting 2000 points for the inconvenience. We received a note over night that they would be getting 1000 points now and the rest when a manager could approve it. To this point, I don't believe that we have ever received the other points we were promised.
The staff from the check in, cleaning group were very friendly and polite. This easily would have been a perfect rating, if they had been organized and hadn't endangered people by handing out keys to occupied rooms.
May 3, 2013
Rated 4.0 out of 5.0 by Tullster Not a bad hotel
Staff was friendly. Hotel was clean and well taken care of. Only problem we had overall was the walls are paper thin. You could hear everything that was going on or being said in the next room. Woken up by some young females in the next room talking and laughing.
April 30, 2013
Rated 5.0 out of 5.0 by Brian42 A night at 'our home' away from home
As has always been our experience with Holiday Inn Express stays, this most recent stay went perfect to plan and expectations. We always highly recommend this chain as we've yet to be disappointed.
March 24, 2013
Rated 4.0 out of 5.0 by SOSS Comfortable room and friendly staff
Had to pull off because of a snowstorm. The hotel was clean, warm and comfortable. Desk staff was friendly and accommodating.
March 11, 2013