Rated 5.0 out of 5.0 by ShadowCM Fantastic Service
When I first arrived I didn't know what to expect. I knew the name Holiday Inn but I never stayed with them before. From the moment I first arrived to the moment I checked out I was made to feel welcome.
I had to see the staff at front desk for a few quires. No matter what I needed they were there ready to help me however they could.
The room may looked small but it felt big. The room had all the necessary things you need for a stay and there was still plenty of room for you to move about.
June 15, 2013
Rated 3.0 out of 5.0 by Akira05 Very little help if any
Whenever we had a concern or needed assistance we were met with an attitude particularly at the front desk. Sometimes they wouldn't even give us assistance at all. I felt very unwelcome and unwanted.
June 14, 2013
Rated 1.0 out of 5.0 by Beezle Robbed
My car was broken into, right in the front row of the lot on March 12th
My car was vandalized and property was stolen.
For the next 2 months I stayed somewhere else.
June 10, 2013
Rated 1.0 out of 5.0 by Frank541 Not Friendly hotel
I am a Platinum Priority club member,so therefore I stay at a lot of properties. This property seemed to be average at best on check in. I travel with pets to dog shows and other events often, and am not un-aware of pet fees and policies. This hotel collected a $50 dollar fee when I checked in, which is what the site says, a $50 pet fee. The only entrance to rooms at this hotel is through the lobby, and when my wife and I walked our first 2 dogs in, and the guy behind the counter saw that I have larger dogs (They are Borzoi ~70 pounds), he leaned over and said, "I forgot to mention that the fee is $50 per pet per night" Had this been on the web site, I would not have got a reservation at this hotel. I got the impression, that if I had small dogs, he wouldn't have said a thing to me. His eyes literally bulged when he saw us.
Apart from this, there were no refrigerator, or microwave in the room, which is almost in every room I stay in now days. The internet was decent, but as stated, the staff made us feel unwelcome due to our pets.
I told the person who wrote the premium for our dog event that this happened, and she removed this hotel from her list of recommendations.
I would not stay at this hotel again, either with or without a pet.
June 7, 2013
Rated 5.0 out of 5.0 by amazed1998 Somerset Bridgewater
Outstanding property with great staff. I would highly recommend to anyone wanting a great place to stay.
June 6, 2013
Rated 4.0 out of 5.0 by Zenzibal Comfortable and easy access
Everything was perfect. Except their WiFi speed was very slow.
Very helpful staff. Especially in the restaurants.
June 5, 2013
Rated 4.0 out of 5.0 by CaptKirk Discrepancies with rates in on-line booking
I would just like to warn others as I have seen here, that you should make sure that you know what you are getting when you book your room on-line (no human contact). I too thought I had free breakfast when I booked on-line but when I arrived to check in I found out that that wasn’t the case.
I will never book a room again without the 'human' interaction.
The good news is that the manager behind the desk remedied the situation by giving me the breakfast tickets. And for that I say “good job” and great customer service for defusing the situation quickly and amicably.
Other than that my stay was pretty good.
June 5, 2013
Rated 3.0 out of 5.0 by GMGPtraveler Need clarification on breakfast
Booking was with the HI main operator. No information was given about a separate cost for breakfast. When we checked in no notice about a separate cost for breakfast. My wife and I had already stayed at four other HI hotels with breakfast included. We had two rooms and a third room in our party (6 adults, 4 children) We went to breakfast and were not allowed to enter due to no ticket. Talked to the front desk and he stated that he had only worked there for two weeks and did not fully understand why. The lady taking the tickets at the door provided some information, but as a group we desired to leave and so we did. Suggestions: main operators that can speak good English and explain the different hotel policies. Front desk staff that can also realize that if there are different room rates that include or not include breakfast then it needs to be understood by all parities at check in.
May 24, 2013