Rated 3.0 out of 5.0 by falcon5 Comfortable bed and clean room but dreadful reception man
If it had been the first time I had ever stayed at a Holiday Inn or Holiday Inn Express I wouldn't use them again. The young man who greeted me was most unhelpful - did not know his job properly and argued about my booking even though I had my e-mail with me with details of booking on it. He was ignorant and didnt bother to look up when he spoke and made me wait until he was ready to speak without an apology. He refused to be of any help but thank goodness in the morning I had a very helpful gentleman who resolved all the problems in a matter of minutes - what a pity he wasn't on duty the night before. To have a receptionist argue with you about a booking when you have proof of your booking is totally unacceptable.
May 18, 2013
Rated 3.0 out of 5.0 Lack of Decaff Coffee
Rooms are fine, let down by not providing any decaffeinated coffee, even though it is advertised on menu's in the rooms as being provided. Also by the manager of the day Duane making facicious comments he thought I could'nt hear when i said it was ridiculous they do not provide decaff.
May 18, 2013
Rated 1.0 out of 5.0 by JC1951 Bad B@b
Probably the most uncomfortable bed I have ever slept in. The breakfast was a disgrace can only be describe as something fit for pigs even the girl at reception apologised and we had never mentioned how we felt .
May 18, 2013
Rated 4.0 out of 5.0 by GDGGDG stay,park & cruise booking
Excellent value, easy to find hotel & straightforward parking and transfer to Ocean terminal. Hotel was very busy, quite a lot of families with young children (hotel is close to Pepper Pig World), as a result breakfast was a bit chaotic but ok. Staff were very helpful and polite. Have already recommended this hotel to friends.
May 18, 2013
Rated 3.0 out of 5.0 by GCLARK43 Clean comfy room, shame about the food
I came for a business trip and the location of the hotel was ideal for me. The room was at the end of a long corridor and was very quiet; also spotlessly clean. I could have done with an extra blanket, but that's just my preference. There are lots of young children staying here, so other areas of the hotel may be a little noisier at times.
I ate in the restaurant the first night and that was a huge mistake. As a starter I ordered 'crispy breaded mushrooms with a garlic mayo dip.' What I GOT was chewy mushrooms in a soggy coating and no dip. The main course, a tart, managed to be overcooked round the edges and the #unexpected# sliced potato on top partially raw. If I hadn't been so tired and hungry I would have sent it back and gone out for a meal.
There were few staff around for the number of people needing attention, and I didn't anticipate any replacement to be likely to be any better; so I waited til checkout to say how awful this was.
The man on reception said I wasn't the only one to mention the food, and that they are planning a new kitchen. No excuse for serving bad food, though. There was also no compensation offered or any way of making me feel I would want to return.
I won't be back, and it's a shame, because it is down to the food. #I mentioned it to my boss, who had stayed there before, and he told me that yes, the food was bad, but he had forgotten to tell me in everything else going on. So it wasn't, sadly, a one off.#
May 15, 2013
Rated 4.0 out of 5.0 by KA77 Good value room and helpful staff
Perfect location for a nights stay ahead of a visit to Peppa Pig World. Room was comfortable and quiet. A bit of a pain to only have a shower in the bathroom with a small child but for one night our daughter enjoyed the novelty of it. Staff very helpful and friendly. A good value break.
May 13, 2013
Rated 3.0 out of 5.0 by JamakO Not for business
I have stayed at loads of Holiday Inns and HI Express but this is one of the most difficult ones to review. The hotel itself is modern and clean and just off the Motorway. I was there on business but the hotel was mainly full (and I mean FULL) of families with young children presumably staying before or after a cruise. Absoloutely impossible to relax in the bar/restaurant. That said, the rooms are comfortable and I slept really well. I was also surprised as there are no real facilities for children.
The food is TERRIBLE. This is not the fault of the staff as I suspect the food is ordered centrally but Holiday Inn really need to do something about this. I ordered lasagne with salad and a side of garlic bread. The lasagne arrived without even a pretence that it had been freshly made (microwave container shaped and burnt around the edge). The side salad was some iceberg lettuce and some tomato/cucumber with heinz salad cream on the side. The garlic bread consisted of three anaemic slices. TERRIBLE. Breakfast was a disaster as there really were so many young families that it was chaos. Messy tables and children running around unsupervised.
This said, the staff were BRILLIANT. Every one of them gave an excellent service and were polite despite the obvious pressures they were under.
In short, a great one night stay if you are in the area and don't mind a bar full of children. Just don't try to relax in the bar and AVOID the food.
May 13, 2013
Rated 4.0 out of 5.0 by Cruiser65 One night before cruise
Good overnight stop before a cruise again. Rooms good with comfortable bed and breakfast ok.
May 11, 2013