Rated 3.0 out of 5.0 by GCLARK43 Clean comfy room, shame about the food
I came for a business trip and the location of the hotel was ideal for me. The room was at the end of a long corridor and was very quiet; also spotlessly clean. I could have done with an extra blanket, but that's just my preference. There are lots of young children staying here, so other areas of the hotel may be a little noisier at times.
I ate in the restaurant the first night and that was a huge mistake. As a starter I ordered 'crispy breaded mushrooms with a garlic mayo dip.' What I GOT was chewy mushrooms in a soggy coating and no dip. The main course, a tart, managed to be overcooked round the edges and the #unexpected# sliced potato on top partially raw. If I hadn't been so tired and hungry I would have sent it back and gone out for a meal.
There were few staff around for the number of people needing attention, and I didn't anticipate any replacement to be likely to be any better; so I waited til checkout to say how awful this was.
The man on reception said I wasn't the only one to mention the food, and that they are planning a new kitchen. No excuse for serving bad food, though. There was also no compensation offered or any way of making me feel I would want to return.
I won't be back, and it's a shame, because it is down to the food. #I mentioned it to my boss, who had stayed there before, and he told me that yes, the food was bad, but he had forgotten to tell me in everything else going on. So it wasn't, sadly, a one off.#
May 15, 2013
Rated 4.0 out of 5.0 by KA77 Good value room and helpful staff
Perfect location for a nights stay ahead of a visit to Peppa Pig World. Room was comfortable and quiet. A bit of a pain to only have a shower in the bathroom with a small child but for one night our daughter enjoyed the novelty of it. Staff very helpful and friendly. A good value break.
May 13, 2013
Rated 3.0 out of 5.0 by JamakO Not for business
I have stayed at loads of Holiday Inns and HI Express but this is one of the most difficult ones to review. The hotel itself is modern and clean and just off the Motorway. I was there on business but the hotel was mainly full (and I mean FULL) of families with young children presumably staying before or after a cruise. Absoloutely impossible to relax in the bar/restaurant. That said, the rooms are comfortable and I slept really well. I was also surprised as there are no real facilities for children.
The food is TERRIBLE. This is not the fault of the staff as I suspect the food is ordered centrally but Holiday Inn really need to do something about this. I ordered lasagne with salad and a side of garlic bread. The lasagne arrived without even a pretence that it had been freshly made (microwave container shaped and burnt around the edge). The side salad was some iceberg lettuce and some tomato/cucumber with heinz salad cream on the side. The garlic bread consisted of three anaemic slices. TERRIBLE. Breakfast was a disaster as there really were so many young families that it was chaos. Messy tables and children running around unsupervised.
This said, the staff were BRILLIANT. Every one of them gave an excellent service and were polite despite the obvious pressures they were under.
In short, a great one night stay if you are in the area and don't mind a bar full of children. Just don't try to relax in the bar and AVOID the food.
May 13, 2013
Rated 4.0 out of 5.0 by Cruiser65 One night before cruise
Good overnight stop before a cruise again. Rooms good with comfortable bed and breakfast ok.
May 11, 2013
Rated 5.0 out of 5.0 by bridkidd Excellent
My wife and I stayed for one night before we sailed on a cruise from Southampton. The check in was quick and the receptionist very friendly and helpful. We requested the same room we have had on previous visits and this was sorted for us before we arrived. The room was very clean and the beds comfortable. The only drawback was there are no baths, only showers, which didn't suit my wife as she likes a bath - but for one night this isn't a problem. All in all we would recommend this Holiday In Express to anyone.
May 10, 2013
Rated 3.0 out of 5.0 by oscarg123 OK hotel at OK Price
Good location. Rooms are as expected - clean and no-nonsense. Showers fab. Breakfast basic but fine - eggs, sausage, toast, cereals, croissant...but plenty of it considering the hotel was full so good in that respect.
Didn't eat in hotel, but visited the Ship Inn, around 2/3 miles away (menu available at reception) which was absolutely excellent and highly recommended.
May 10, 2013
Rated 4.0 out of 5.0 by Thequeen The Southampton in Adananc Park Holiday Inn Express
This hotel did exactly what it said on the tin.... it served it purpose very well and was clean. Breakfast was a little chaotic as so many people arrived at the same time, but staff coped if you asked them for anything. We would come again.
May 7, 2013
Rated 4.0 out of 5.0 by pilot40 Good for cruise and park
The staff were excellent and, when there was a power cut, even told us where we could get a local dinner. When we arrived back after the meal, the power was back on so they could have withheld the name of the alternative place to eat. The only disappointment was the breakfast which was only adequate but, as it was free, we are certainly not complaining. It was excellent value as a cruise and park hotel and ideal if you don't want to drive into Southampton after a long journey.
May 3, 2013