Rated 4.0 out of 5.0 by Canns Great breakfast and nice room
I stay here 2 times in the past week. I stay at this hotel when I drive through Memphis. The first night the room was great but was on the 2nd floor, which is the smokers floor. It wasn't nice to walk out the room to smell smoke. The breakfast is always fabulous, with the automatic pancake maker and in-room Kurigs. The 2nd night we stayed, it was a first floor room but the mattress felt like a rock. Nice desk and housekeeping personnel. I would stay here again.
April 24, 2013
Rated 2.0 out of 5.0 by Golfdiva Good Location to Graceland
This is a great location to visit Graceland and surrounding sites. The hotel is fairly modern and offers what you would expect from Holiday Inn Express. The rooms include a frig which is great for traveling. Although we were on the third floor, we had tiny ants in both bedroom and bathroom. This was creepy and an annoyance but we chose not to make issue to avoid having to move all our things. However, when we told the desk clerk the next day, she didn't even apologize! Also, in our bathroom there were many traces of hair from either previous guests or maybe even from the housekeeping staff. Either way, more attention to detail is warranted. It wasn't awful but more of a general annoyance. We would stay here again if in this area. The dining room staff were friendly and helpful.
April 18, 2013
Rated 4.0 out of 5.0 by ken1todosan Good Place to stay
Bed is good, shower is good.
One thing to improve that water could not purchese at the vending machine. This is same as last stay in 2012 Nov.
March 29, 2013
Rated 4.0 out of 5.0 by celiaw92 Noise and bathroom
There was noise one morning from the fitness room, but the lady at the service desk took care of it. Thanks alot. The bathroom tub had a crack in it and it looked like it was dirty (other marks/gouges). Scared to use. Other than that the room was good.
March 25, 2013
Rated 4.0 out of 5.0 by Greg1300 Good stop
Have used this motel several times. It is nice, clean and a great option for a short business stay.
March 22, 2013
Rated 2.0 out of 5.0 by Billy72 Bed
WE usually stay at Holiday Inn Expresses when we travel This one in Southaven Mississippi was clean and every thing else was fine except for the bed. The bed saged so bad in the middle that we had a hard time getting out of it when we needed to get up, we are in our seventys believe me it wasnt an easy task getting out of the bed. So inthe morning we pulled the sheets back what a sight the mattress covering was all ripped and foam was hanging out all over the place. worst nite we ever spent in a bed cant recomend this hotel to any body But all in all Holiday Inns are the top of the line We will continue to stay at them there Fabulious operation.
March 10, 2013
Rated 2.0 out of 5.0 by firemw Comfy Bed but bad plumbing, bad TV service and bad guest laundry
Its to bad that this older hotel that has been doing a lot of great updates and has newer comfortable beds is bitten by the little things. The TV service was terrible as you could not get the remote to change the channels or volume and it was not the remote, it was the TV service. Also, the stool did not flush well and the bath tub backed up. Lastly, I tried to use the guest laundry and the dryer ate my quarters. The staff was nice but I felt they were not empowered to solve any problems. So what could be a great hotel fell way short because of these little things.
February 14, 2013
Rated 2.0 out of 5.0 by Cbass11 Almost missed my flight
My first bad experience in a HI Express in a long time... I am a dedicated Holiday Inn chain customer.
I stayed here because it is very close to the airport - and has a free shuttle. When checking in, I asked to be on the shuttle list for the morning. It runs every hour. My flight was at 6:00 AM. I didn't want to catch the 4:00 AM and sit at the airport that long. The customer service gal at check-in said the shuttle is normally at the hotel 10 minutes early, so I felt safe with the 5:00 trip.
The next morning, I was down at 4:45 AM. 5:00 AM passed, 5:15 passed, and finally at 5:25 he showed up. The gal at the desk was calling every 10 minutes - and he kept saying he would be there in 10. Got to the airport at 5:35. Printed boarding pass, sprinted down the concourse. Last one on the plane! Whew...
I tried to print my boarding pass from the hotel early that morning, but the printer wasn't working (and their computer might have been the slowest I have used in 5 years).
Add to that my non-smoking room smelled like somebody smoked in it, and I more than likely won't be back.
Sorry...
February 14, 2013