Rated 5.0 out of 5.0 by USAbound Very clean room and great restaurant view
The room was pristine and the staff friendly and helpful. We stayed overnight before getting our flight the next morning and it was a 5 minute walk to the check in desk so very convenient. The restaurant is a few floors up so you have a view over the airport which is cool. Breakfast had a nice selection of fruit and good hash browns- both important! We booked in advance online and it worked out very good value given the quality of the room. The gym was nice too.
June 14, 2013
Rated 5.0 out of 5.0 by MikeJimW High expectations achieved
This is my 3rd stay here in a relatively short time and after 2 enjoyable stays I wondered whether the hotel could continue to meet the expectations I had. They delivered again. Lovely room, friendly staff, good food...I will be back again!
June 8, 2013
Rated 5.0 out of 5.0 by Micky66 Perfect for our purpose
I live in Cheltenham, my sister in France and we were attending our nephew's wedding in Southend. Perfect place to stay, easy to get to and attend family lunch in London following day. Very helpful staff.
June 7, 2013
Rated 5.0 out of 5.0 by LizabethW Good Location
Helpful staff.Very clean and comfortable.Well equipped,had hair dryer,iron with ironing board.Good location for pubs restaurant,and of course airport.
June 3, 2013
Rated 1.0 out of 5.0 by pjh1975 Duty Manager that didn't know his duties
What a mixed bag this hotel is...
Its a brand new hotel situated next to Southend Airport. I picked the hotel because it looked good value and that as a new hotel I could rely on the facilities...
All of that was true. The room was comfortable, clean and well presented. On arrival we were bombarded with information from the person on reception, and while it was a little excessive, it could be interpreted as the hotel's efforts to provide good service.
If we had any worries before settling into our room it was the possibility of planes taking off and what sounded like an open air music festival that could be heard across Southend. However, both of these worries were unfounded and as my wife pointed out, a hotel airport probably pays attention to sound proofing.
The problem we didn't think about was the sound proofing from the other guests and this was where the terrible night began.
We returned to our room at about 10:30 pm. We followed another guest in the lift who entered a room only 2 doors down... it was encouraging to hear the loud cheer that greeted him as he entered his room. That tipped us off that this might be trouble.
Their little party continued up to midnight at which point my wife asked reception to resolve the noise problem as we thought it was about time that sleep could be sought in our room. We were assured that something would be done. Based on us not hearing any phone ringing or a knock on that rooms door suggests that this wasn't attended to, but that's speculation on my part.
My wife sleeps better than I and wasn't woken as early as I was at about 2 to 2:30am when more guests returned and started their party through the night... Shouting, banging of doors, people moving up and down the corridor asking for lighters...
By 3 to 3:30am both of us are fully awake... my wife goes physically to reception to speak to the duty manager. Not only does she report the noise, request action and a move to quieter accommodation, but also reports that there's a strong smell of cannabis. (Must be what the lighter was for)
Whether its here or during our third complaint I can't be sure, but this is where the duty managert informs my wife that 'you can't do anything about noise'!!!
We've never heard anything like it... I'm pretty sure any manager worth their job CAN do something about noise. It just requires the manager to do what they're being paid for.
Anyway... the upshot is a rude rebuttal, no chance of being moved as they are 'full' and we have to hope the other guests quieten down when they're ready.
At 4:00 to 4:15 am... I assume other guests are making complaints now. As its starting to go crazy on our floor. Through the door I heard 'do you want to call the police?'... (That's always nice to hear when you've paid for a room). The noisiest of the guests (seeking justice?) then starts knocking on doors including ours... for what, I can't say.
My wife makes a 3rd call and issues an ultimatum... which she's told 'is there no-one up there sorting it out?'...
It finally dies down 10-20 mins later and we drift off...
My wife makes sure she's up at 8 am to catch the outgoing duty manager and demand a refund and finds he's already done it. The very least he could have done after everything that's occurred. He also says that he had to escort someone off the premises... well here's some advice... get to grip with problems at the beginning and it may never have to get that stage.
The attitude, the lack of action and the blind-eye to criminal activity detracts from what should be a very nice and comfortable hotel.
Additional training is needed for the staff to know how they can make the stay for their guests as pleasant an experience as possible. If staff don't think they can or be bothered, do something else with your career... its not the job for you if you don't feel committed to wanting the best for your customers.
Just as a final comment I can recommend the restaurant (good views of the airport) and the breakfast was very good. Service and quality excellent... its just a shame some of the guests and one member of staff ruined our stay.
June 2, 2013
Rated 4.0 out of 5.0 shame about the breakfast
Lovely weekend break for us and our family. The only thing that was disappointing was the breakfast. Waited 20 minutes for sausages and when going up for food for first time, only mushrooms were there. If you wanted a fried egg, had to order seperately, could not see the point.
May 24, 2013
Rated 3.0 out of 5.0 by Stedavie Generally good, but some issues
Overall it was a good experience, but the food feels as if it is overpriced for what it is. Also I can go to The Park Inn in Southend and get free WiFi, this service should be available at the Holiday Inn.
Gym Is a bit small and the bikes are not really very comfortable.
May 20, 2013
Rated 4.0 out of 5.0 by RPete poor bar spoilt nice stay
comfortable room, good value, helpful receptionists and dining staff, good value food (especially with the inclusive menu choice on the rate I got) but poor selection of expensive beer in the bar.
May 19, 2013