Rated 4.0 out of 5.0 by burkem73 Professional Staff, Comfortable Room
After being efficiently checked in by Kelsey at the front desk, we found a clean and comfortable room with very firm beds, the kind we like. On the plus side, the windows opened, which let us enjoy some cool spring air. Hotel very quiet, which was nice--Art Deco theme was attractive. Only downside on room was that bathroom door did not close fully--improperly installed, I think--but rest of room fine.
Breakfast included the usual items, pancake machine not working--but coffee was good and the dining area pleasant.
May 14, 2013
Rated 5.0 out of 5.0 by tfordksu Always comfortable
Staying here for seven years plus. Always feels like home.
May 12, 2013
Rated 3.0 out of 5.0 by pdee Great service at the front desk but......
We have stayed at this hotel many times in the last 5 years as we have a son that goes to college at MS. The service at the front desk was great. The young man was always there when we needed him and was very nice and professional.
We stayed 2 nights and after the morning after the first night someone knocked on our door and didn't identify herself just as we were getting ready to leave for a banquet and asked if we needed clean towels and we said yes please. When we returned she had changed out our towels for fresh ones and had made up the bed but the trash cans were still full as we had ate our breakfast in our room and the tasteless omelets we had gotten were in there so we emptied them in the trash out side so we didn't have to smell garbage all night. We did not notice till the next morning but she did not put another refill package for coffee maker for the next morning either.
Just thought someone should know as this has always been done before when we stayed more than 1 night.
May 10, 2013
Rated 4.0 out of 5.0 by Jingle great location
The staff was fine, room was good, breakfast good, but the common area trash cans were rarely emptied, the one outside the front entry was FULL and overflowing the entire visit. No one policed the grounds for trash entire visit. Rained while we were there and all guttering in need of repair. None of these items would keep me from returning but all these items except for guttering are easily correctable. I do maintenance work for a living so i may just be more sensitive to these issues than others. Also we left 2 phone chargers in a room from previous night and no one seemed to know where they went. Our fault yes, but thought they would show up with maid service. Nice facility but looking a little unkept! Thanks, but will look into another motel next visit.
May 10, 2013
Rated 3.0 out of 5.0 Review
Always perplexed by this property. It has to be one of the more expensive HIE that I stay at; in a town with little or no attractability. I have never been recognized as a Priority Club member nor been provided a complimentary upgrade. Both of which have become almost standard on my travels. This latest visit (I have stayed at this hotel since it has opened. I would say 10+ times) was a bit head shaking. Arrived on a Monday night, and was given a coupon for a water. Tuesday afternoon I went to retrieve and was informed they were out by a young girl. I kind of looked at her curiously, and she indicated they would get more on Thursday! Which really does me good on Tuesday. This property sits right next door to a Walgreens. I would have thought the immediate response to be: "Let me get with my manager, and I am sure we will have this resolved ASAP". Nope. Instead she said they have powerade; that's like water. Um, no its not, and if I wanted Powerade I would have grabbed one. This hotel has always protrayed a level of arrogance and bothered to be troubled with any task. If it was not for the location, I would select another property.
April 22, 2013
Rated 5.0 out of 5.0 by MsCheap Better than expected! Not one problem!
Bed and pillows were great. Very clean, fresh and modern throughout lobby, public areas, breakfast room and guest room. Large TV, hot breakfast, pleasant staff, very helpful young gentleman at the desk when I checked in late at night. Everything was beautiful, clean, and up-to-date, even the elevator. Very warm and inviting decor. Within walking distance of a Steak & Shake. Five blocks from downtown shopping. Very pleased overall with the value for the money.
April 20, 2013
Rated 5.0 out of 5.0 by bamartin57 Enjoyed It!
Great experience from start to finish. Upon arrival, staff (Stewart) was very professional and friendly. It was almost like we were long, lost friends.
Room furnishings had a new, fresh like feel. Beds were very comfortable with excellent pillows.
Next day breakfast had many choices and staff did an exceptional job of keeping it well stocked with fresh food.
The only negative thing I can think of during my stay is a couple of times during the night hearing emergency vehicles and a train. Those noises though were brief and didn't keep me from having a well rested night.
Next overnight stay in Springfield I'll definitely return to this location. On of the best hotels I've stayed at in a while!
April 18, 2013
Rated 4.0 out of 5.0 by ddot Food Coices
Can anyone please get something healthy to eat at the Breakfast. More Fruit and some Soy or Almond Milk. Too much processed food.
April 11, 2013