Rated 2.0 out of 5.0 by freshroastcoffee Poor service
if you want to be made welcome on arrival ,then my advice is avoid this hotel!
April 5, 2013
Rated 5.0 out of 5.0 by adamsden Always a pleasure
I have been staying at the HI Stevenage regularly since the day it opened. The staff are always friendly and courteous and will go out of their way to assist where they can. The management are helpful and dedicated to tailoring the service to suit individual needs on a face to face basis. The food here is exceptional, and the regular menu changes make recurring stays more pleasurable. The best poached eggs I've ever had in a hotel and ere's been a few!
I would recommend this hotel to anyone especially people who find themselves in the area regularly as the rapport you will gain with staff is fantastic. A home from home for any weary traveller.
March 25, 2013
Rated 5.0 out of 5.0 by KTGL Great Room
We stayed in an executive room, you get a parking space which is great. The room was really good apart from it could do with more light. There's a make-up/dressing table with the hairdryer but there's no light anywhere near the mirror so it's really difficult to see, also no plug socket nearby for hair staighteners etc.
Also we were woken at 8.15am on Saturday morning by the maid she asked if we wanted the room servicing, we said no, not at present but she never came back later so our hospitality tray was not replenished or the towels changed etc.
Other than a couple of little gripes the hotel and room were excellent and I would definately stay again when in Stevenage.
March 25, 2013
Rated 1.0 out of 5.0 by macjimmy12345 Last time I stay here
This is how it went;
Sunday night arrival, place almost empty, upgrade available, no chance (because the receptionist told me she would have to open another floor to make a room available. ! Last time I was told the Executive rooms hadn't been cleaned that day.)
So off to the bar, no one to serve me a drink after a 4 hour drive, the bartender (who was actually very pleasant) was chatting at reception, both receptionist and the bar tender saw me heading straight for the bar (customer service !!whats that then !)
Breakfast, there were not enough customers to offer a full hot buffet so I was told that breakfast would be cooked for me. A full English was ordered, I was a bit suspicious as it arrived within 2 minutes (obviously just cooked) one bite of my sausage (20% meat content if that) disgusting. I complained politely to reception on checkout, the receptionist said she would pass my comments to the Manager (I doubt she did I certainly didn't get a refund or e-mail or call. I wont be back to Stevenage.
February 10, 2013
Rated 5.0 out of 5.0 by JohnMal A good place to stay if you have to be in Stevenage
We wanted somewhere to stay over Christmas that would enable us to be with our daughter who was working in pantomime and not able to get home and back, having a Christmas Eve matinee and a Boxing Day matinee. We chose this Holiday Inn (not having stayed in a Holiday Inn before) as the most convenient 4* hotel.
We took an Executive room for ourselves for the larger room, uprated amenities and guaranteed on-site parking, while our daughter had a double room. We booked a Dinner Mini-Break - a two-nights B&B that includes one evening meal (your choide of evening), and which can be taken from the daily menu, or gives a (very generous) credit if you prefer the a la carte.
The Executive room was a good choice, more spacious and with plenty of room for the three of us to sit around, watch tv together and chat.
The hotel was not very busy, so the restaurant was not open over the Christmas period, but the full restaurant menu was available in the bar.
Having eaten earlier on the first evening, my wife and I decided on bar sandwiches. These were very nice indeed and such generous portions that had we known we would have shared one.
Breakfasts were in the form of an all-you-can-eat buffet with plenty of hot and cold choices, and with the bonus of fried eggs being cooked to order instead of in batches and sitting around turning rubbery.
We had a bar lunch, and even being aware of the generous portions, the quantities defeated us!
That evening we had the restaurant menu, which gave a good range of choices and again the portions were generous. The only complaint was that, despite having stressed how extremely rare I like my steak, it arrived overcooked for my taste, but on pointing this out I received an immediate apology and a replacement done to my liking.
The only other problem was that in the early hours of the morning we had no hot water in our room. A call to reception elicited an immediate apology, an explanation that a burst pipe requiring the hot water to be turned off to two rooms, and a key to an adjacent empty room so we could use that bathroom. On checking out, the duty manager apologised again, and did not charge for the second night's stay, which was more that I was anticipating.
I would highly recommend this hotel. The friendly staff, the quality of the rooms and menus, and the rapid resolution of problems make it a good place to stay.
As a tip for other potential guests, I recommend the Executive Rooms as being well worth the additional cost.
December 27, 2012
Rated 4.0 out of 5.0 by garygary01 reception
the staff on reception are exceptional. Bin, Rossetta, Igor and Denisa are the best staff I have every experienced...articulate, knowledgeable, courteous, helpful and always with a smile..they deserve a bonus
December 11, 2012
Rated 1.0 out of 5.0 by Iang Very disappointed
I was not recognised as a priority club member let alone a Platinum member. The only car park was across a dual carriageway road via a smelly underpass to a public car park that cost £3.50 per night.My car could leave the park in the morning on insertion of a token pre validated at the front desk each the of the 3 times I tried it , it did not work and it took too long to get out and go to my work site.
I will never use this hotel again. I feel it totally detracted from the excellent service I have received from HI.
November 8, 2012