Rated 4.0 out of 5.0 by OpticalNetworkEng Things are improving from my experiences from the past .
The Property has made a few steps in the right direction,
But still could improve to the overall customer service experience,
No Always availiable Priority welcome package, Most of the time Im the one that ask's them ,
Needs improvement, Always being asked what time will I check out. And since I travel as part of my career, even I sometimes dont really know.. But when I do I always share with them.
I have seen the Manager cleaning the place up and feel that with a little more attention to details would go along way with getting this property in the Excellent /or 3.5 -4.0 property.
April 17, 2013
Rated 4.0 out of 5.0 by Rold Overall Good Place to Stay
The hotel was like most hotels in its class. The breakfast was typical of other hotels, the pool and exercise were average, and the room was comfortable. It was exactly what I expected it to be. The price was higher than I expected for this type of hotel. The prices was $20.00 per night higher now that it was 6 months ago when I initially stayed there. I have stayed at this hotel 3 times over the past 6 months and the price has increased in $10 increments each time.
April 15, 2013
Rated 1.0 out of 5.0 by mike3636 Stuart HIE Review - Rude
I asked for a wake up call for 9:00am so we could make it to breakfast. Unfortunately the clocks were changing that night so I did not get a wake up call until 10:00am. I then called the front desk to see if I could still get breakfast because the hotel messed up and the person argued with me and reluctantly agreed. Then when I came down stairs with my daughter to get the breakfast, the peson was rude and annoyed and had extremely limited options. I then also asked for a later check out because the hotel messed up on the wake up call and the person argued with me again and the latest I could get was 12:30 even though I am in the Priority club and stay at HIE frequently.
March 18, 2013
Rated 1.0 out of 5.0 by None27 Don't even know what to say
Foreign owned. If there is a problem, it will not be fixed, and owner could care less. Not only that, but they will be rude to you. This HIE is only interested in the 'one time' traveler. We have pulled our corporate account and won't be using them again. Our guests had difficulty checking into their room even though we had left their names & pre-paid the room. Spent hours on the phone with corporate and customer service, but with no help. Location is convenient from I-95 with restaurants close by, but overpriced for area.
March 5, 2013
Rated 5.0 out of 5.0 by Gil818 Recent stay
Very nice- I will tell me friends - Next time I'm in Stuart,FL I will stay in this Holiday Inn Express
March 3, 2013
Rated 1.0 out of 5.0 by Kevin1234 Did not meet expectations of a Holiday Inn Express
I stay in a hotel at least once a week for business and usually a Holiday Inn Express and I never write reviews. But this hotel has earned a warning to other travelers. First off I was not recognized as a Priority Club Member but that is minor. The cost of the room was inflated for the location. The bathroom was very dimly lit. Both beds in a two queen room were like sleeping in bowls because the mattresses are so worn out. I found several long hairs in the room that could not possibly be mine and the overall cleanliness was subpar. The breakfast bar at 8:00 was completely wiped out including the coffee and there was no sign of anybody replenishing it.
March 1, 2013
Rated 2.0 out of 5.0 by Disappointed628 Find a different hotel
I had a total of 6 rooms booked, which I did on line after speaking with the manager directly before and after the reservation to ensure at least some of the rooms were on the first floor to accommodate older guests. When I arrived, I was informed they did not have the rooms on the first floor because they were in a sold out situation. Ok, if you are sold out that is one thing but don't lie to me. The parking lot was near empty, there were no quests coming in and out during the evening and they definitely had rooms available on the first floor but kept insisting they had no rooms available. Ended up in an extended argument with an extremely rude and combative manager. Did absolutely nothing in trying to work out a solution such as at least 3 rooms on first floor. There was no compromise what so ever.
One of the rooms was not cleaned (plastic fork on floor, carpet not swept, bathroom dirty). When I asked the manager to send someone in to clean the room, he told me they did not have cleaning staff available on a Sunday so he would move the guest to a different room. See above paragraph, I thought they were in a completely sold out situation??? I believe it was the front desk clerk who was eventually sent to clean the room.
The pool had obviously not been vacuumed for some time so quite a bit of debris on pool bottom. Meant none of us really wanted to test the waters. From the state of cleanliness of pool area, I would imagine they do not clean it very often.
I should have read all of the reviews prior to booking the rooms. I would have recommended the group find something besides a Holiday Inn. Appears this locations has had plenty of complaints but little remedies put in place by IHG and only a bit of lip services for Customer Service. What a shame. Sure hope this is not an indication the IHG corporation has decided to lower their standards.
February 27, 2013
Rated 2.0 out of 5.0 by StayAway Rude Front Desk @ Check In!
Lynette (Front Desk Attendant) on Monday, Feb 18th at approximately 10:00pm was very very rude when I was trying to check in. Clearly unwilling to look up my Priority Club #. She claimed the "system was down".
Also, at every other Holiday Inn Express, upon Check In, I'm offered a bottle of water and a light snack #crackers, chips, etc#. Clearly Lynette was in no mood to even acknowledge my Priority Club membership.
We asked for a baby crib, and apparently they don't bring those up to your room like every other Holiday Inn/Hotel I've stayed at. So after waiting for a long time, I walked down to the Front Desk to find it sitting there. She expected us to come down and get it. That would have been no problem had she informed us to begin with.
To compound the issue, she refused to give us a crib mattress cover, and said our baby will need to sleep on the plastic! No blanket nor pillow either!
The AM Breakfast was very marginal. It was clear the staff did not want to replenish the warm goods, and at 9:00 started clearing everything out, since breakfast ended at 9:30. Every other hotel I've stayed at was always accomodating in the morning. Apparently not the case at Stuart.
Absolutely the last time I ever stay at a Holiday Inn Express, and I would definitely not recommend the Holiday Inn Express in STUART, FL.
February 25, 2013