Rated 5.0 out of 5.0 by Mimi322 Super clean and friendly
I was a little apprehensive about the location, as we were visiting relatives in Lake Charles. This turned out to be no problem at all, as it's a quick trip down the highway. The location actually has advantages--a Cracker Barrel and a Waffle House right next door.
I was pleased that we were allowed to check in early after a long drive and was really pleased with the super clean room we were given. My husband smokes and smoking rooms are sometimes not the best in the hotel. This was not the case here. Everything was spotless and comfortable. The indoor pool and outside patio were spotless also. The breakfast was plentiful and good and the dining area is comfortable and comes with a very hospitable Jutta, who was charming and helpful. I will definitely stay here again on our next trip.
June 14, 2013
Rated 1.0 out of 5.0 by WhoDat110 Miserable experince staying here
I am platinum member of Holiday innn and have stayed at many different hotels but this one was one of my worst stays. At first, when I checked in they put me in a room that had NO tv in the rrom. When I call ed the front desk they advised me that they would move me to another room Sp we gather up all of out stufff and went to the lobby . But now they told me that no other rooms were available. So we had to go back to the room with no TV. Latte that night after returning, we had requested a wake up call for 6:15 am. However we never did get a wake up call and we were late for our start time. I spoke to the front desk and they said the wake up call was entered int the system but it never went through to the room. Issue after issue with this hotel.
June 7, 2013
Rated 5.0 out of 5.0 by clerk61 Very pleasant staff
I have stayed at this hotel numerous times and always the staff was very friendly. I would like to compliment cody and Misti on a job well done. Miss Donna you are the best every time I call you try and accomadate me.Misti thank you for taking the time to remove all the ad that were left on the windshields of all vehicles. I would recommend this hotel to anyone. Great job everyone hope to see you soon.
June 1, 2013
Rated 3.0 out of 5.0 by BigGun1 Bed, AC Unit, below par
This Holiday more expensive than other Holidays. Bed was like a hammock. AC unit did not function properly.
May 22, 2013
Rated 2.0 out of 5.0 by Disappointed60 Disappointed60
Drove over 500 miles from Florida for a two night stay to see our young grandsons. We chose this property specifically because of the heated indoor pool and spa for the grandsons, going so far as to call the 800 number of HIE to ensure the pool and spa was available. We were assured that it was. Upon arrival at approximately 4:00 pm, the first question we asked was, "Is the pool and spa working?" We were told no, the spa was not working but the pool was. We unpacked, the grandsons arrived shortly after, and went directly to the pool. Much to all of our disappointment, the water was freezing cold.
The next afternoon, management called and told us the heater for the pool was broken as well and wouldn't be fixed during our stay. They offered to find us another hotel if wanted to move. It was late in the afternoon and I told them no, we didn't want to pack up and move to another property late in the afternoon, for one night, not knowing any rates or pool availability, etc.. We were offered Priority Club points instead of being comped on the room rate.
Also, we were placed in a room near the lobby. It is next to the stairs and when someone used the stairs it echoed into our room like a herd of elephants was going up or down. The room itself was nice enough, roomy with two queen beds, but we had to look for the housekeeping staff and ask them to clean our room at 1:30 in the afternoon.
The breakfast was the redeeming factor in our stay. A great variety of food choices, a very nice lady working there, above average.
Would I recommend this HIE - no. The staff was not knowledgeable about the pool situation. We were told several different stories by different desk personnel. If we had been told upon our arrival that the pool and spa were broken, we could have made other arrangements. We should have been offered a reduced rate on the room instead of Priority points. This hotel severely compromised a vacation that had been planned and looked forward to. Not a good way to do business.
March 29, 2013
Rated 3.0 out of 5.0 by Sq7777 Adequate room poor service
Room was clean and comfortable on arrival . Nice size frig in room.
Second day no cleaning of rm. Called front desk and gentlemen was rude saying we don't change sheets everyday. That is not what I asked I asked for clean towels,beds made and trash emptied. Some brought towels to the room and said maid told her we requested no service which was not true. Next day room was cleaned after 2 request on my part. Food was not the best but adequate and server was friendly and helpful.
First night in room we were awaken by someone in next room be able to open the door adjoining room door..It was terrifying to be awakes with someone entering your room. Thankfully it was a child and not an intruder. Front desk notified and their answer was oh, ok!;
March 15, 2013
Rated 5.0 out of 5.0 by Carolinian Good hotel
The employees were courteous and helpful. This is one of your better properties as far as those aspects of our stay was concerned.
March 9, 2013
Rated 5.0 out of 5.0 by Marshtiger Comfortable bed and a good job on preparing the powedered eggs
the manager was very accomodating. the last time I stayed, I had inadvertenly booked the wrong date and I was not penalized.
That is one of the reasons I stayed at THIS Holiday Inn!
December 10, 2012