English
Tewksbury-Andover
Book online or call:
1 800 972 3381
|
Hotel Contact Information
Hotel Front Desk: 1-978-6409000
Hotel Fax: 1-978-6400623
Hotel Fax: 1-978-6400623
Rated 3.9 out of 5 by 41
reviewers.
Rated 2.0 out of 5.0 by GinnyBinny Extremely poor staff
I was here for a wedding. Lynda, the front desk lady was not only slow but rude to everyone. She was extremely unhelpful an unpleasant. Why does she work in the service industry?
May 17, 2013
Rated 4.0 out of 5.0 by meshell Nice hotel, friendly, only 1 complaint
The front desk gentleman was very nice. He treated guests exactly the way a hotel should. Only a couple of complaints with the rooms. One I addressed, the other we let go as it was late at night.
Our first bedroom was perfect, with the exception of the bed sheets being worn out. It had the scratchy marks on it. I called, and they moved us to another room. Great. That bed had soft, nice sheets, but the shower had 2 hairs in the tub (gross) and black marks (looked like mascara) on the shower wall. Now this was obviously the maids fault, not the hotel. I do think every so often the manager should review the entire hotel from the sheets to the bathroom unexpectedly.
The hotel was very nice, we felt comfortable.
May 9, 2013
Rated 4.0 out of 5.0 by Cliffs Rooms are clean and comfy
Victoria's rest always seems understaffed, pool hours seem odd, and the biggie the manager really needs to make all the busses and tractor trailers park in the rear of building where there is plenty of room then they will be able to exit in the morning when they need to and it won't make the front of hotel look sloppy.. Thanks for the nice stays.
April 26, 2013
Rated 5.0 out of 5.0 by Samual1 Made to feel at Home
Always a pleasure to visit with this property and the staff that always makes me feel at home!
When Pat/Deb sees that I am coming they already know the type of room that I like, and that I will probably arrive early AM.
This is why I continue visiting her for work and pleasure over the past 30+ years!
SG
April 19, 2013
Rated 1.0 out of 5.0 by jts68 Poor Service
1. Room key did not work at check-in.
2. Hair dryer did not work. I left a note indicating this and it was removed from the room. However, a working hair dryer was not provided.
3. Hair conditioner was not provided - only shampoo
4. Internet service was so slow that I was unable to accomplish business related work. I reported the problem several times but was not advised about resolution.
I spoke to the hotel manager prior to leaving to express my dissappointed with my stay. He acknowledged that service was not up to standards and appreciated the feedback. He told me that he would compensate me for the inconvenience with Priority Club points equal to 2 nights stay. I have not received these points to date.
April 18, 2013
Rated 5.0 out of 5.0 by dkaam "real" breakfast buffet
this is a great hotel, i loved the fact that breakfast was real food, not pre-packaged items.
April 15, 2013
Rated 4.0 out of 5.0 by A455 Great experience
My boyfriend and I booked a room at the Holiday Inn Tewksbury-Andover because my sorority formal was held at the hotel's banquet facility. The hotel itself, as well as the hotel room and the banquet room were all very nice and clean. The hotel also appeared to be recently updated. The staff we encountered were friendly, courteous, and helpful. The hotel room was a very good size. The banquet facility was also appropriately sized for the event and the food was good. I enjoyed myself and I'm sure others at the event would agree that deciding to hold the event at this hotel was definitely a good choice.
April 15, 2013
Rated 2.0 out of 5.0 by lady123 service not great
shower head was stuck and only gave cold water. we are senior and got to elevator in morning and it would not work. Had to walk 4 flights of stairs with all our luggage. We chose this place because we knew they had elevators. Told the man at desk and all he said was that is too bad. I felt after all we had been through maybe a discount would have been in order.
April 14, 2013
