Rated 4.0 out of 5.0 by Mona Restaurant
I have stayed here often when coming to see my grand-daughter.
I particularly enjoy the lounge and restaurant. Great service and tasty food. I do enjoy relaxing with my glass of wine the night before I fly home in the morning.
The shuttle is always on time with a very nice driver.
October 4, 2012
Rated 1.0 out of 5.0 by nola10 Worst excperience in years
I waited 50 minutes for the hotel shuttle. Called 3 times. No explanation.
The next morning I came down to book a taxi. 20 minutes later I asked where the cab was. The guy on reception picked up the phone and finally ordered the cab. I was late for a very important meeting.
Waited 30 minutes for my check in the restaurant. at dinner - the server was engrossed in a conversation with people at the bar.
At breakfast I left my phone on teh table - I went back and teh waiter said he was too busy to check!
This is very different from other Indigo experiences
September 28, 2012
Rated 5.0 out of 5.0 by Timothy Great hotel
First time staying at Indigo and I wasnt sure it what I was in for given the fairly low price point and runway proximity. It was a pleasant surprise right from check in to the great room set up. The room was really clean and well appointed especially liked the laminate flooring and the bathroom. The personal note from the manager was a nice touch. The planes flew overhead as expected but really were no concern. Great value for the money would definitely stay there again.
September 18, 2012
Rated 5.0 out of 5.0 by Golden Great place for the price
We were staying in Toronto for a short family holiday and this hotel offered us the best quality for the price. (Price was a major factor in choosing a hotel since we were expecting to spend very little time there.) There was a $10 surcharge for parking (per night) which I did not see listed anywhere on their web site. The rooms were clean and very comfortable. It is super close to the airport and quiet in spite of being on a direct flight path for landing planes. The pool was nice and the hot tub was good. We enjoyed the steam sauna as well. Great hotel overall!
August 30, 2012
Rated 5.0 out of 5.0 by mrfan10 Excellent example of how it should be done
The experience at the Hotel Indigo Toronto Airport was everything the Holiday Inn Montreal AIrport was not- Interesting that though the HI Montreal thanked me for my stay, they did not provide a means of commenting on it! Another example of the apparent total disregard of customer service!
August 13, 2012
Rated 3.0 out of 5.0 by Artix Dessapointed
The hotel have a nice decoration, lot of pictures an colors, very nice details in the decor and the furniture all over the property. Well kept, CLEAN and fresh ambiance. Aveda products in the bathroom which is a plus. Even is a quiet area, you still hear plane engines specially when taking off
The dow side was the staff. Front desk agent at check-in gave me the wrong time for the shuttle to the airport for next morning, causing me a delay to get to the airport. the second clerck doing the shift from 11 pm to 7.00 am, should be trained in courtesy, manners and CUSTOMER SERVICE, this person ruined my short 10 hours stay at this hotel and should be placed in a position in the back of the house with not direct contact with guests.
I really like the hotel decor and the size of the rooms and bathroom but due to the front desk staff, I will not consider this property next time in Toronto.
August 1, 2012
Rated 4.0 out of 5.0 by ozzieosso Comfortable and appropriate accommodation for an airport hotel.
After a long 20 hour long-haul flight from Australia, the Toronto Airport Indigo hotel proved a real success, with comfortably adequate facilities and a great breakfast the next morning, at very reasonable prices. As I was tired from the long-haul travel, I appreciated the rest and quietness of my room, despite it being so close to the airport.
I thought it represented great value, not paying high prices for amenities I was not likely to use. I enjoyed a lovely rest overnight, and was very refreshed the next morning.
I can certainly recommend this hotel for overnight accommodation between long flights. The airport pick-up shuttle, and the free internet access was a real bonus too, and I found all the staff very friendly as well. No bad attitude here... just very friendly and helpful staff.
When next transiting overnight through Toronto, I will certainly use this hotel again. I could find no fault with this hotel. It just worked out fine for my needs.
June 30, 2012
Rated 4.0 out of 5.0 by Al2012 Recent stay
I come to Toronto for Business and I like your property. Rooms are comfortable and CLEAN. Staff were very helpful, and the restauraunt was good. I like to stay near the airport and your location is good for me when I am on my way out
June 11, 2012
Rated 4.0 out of 5.0 by Mary Confortable and clean
We stayed at the Hotel Indigo a few months ago before we flight out to Miami. Very nice hotel will very good rates.
June 7, 2012
Rated 4.0 out of 5.0 by Mugs Clean, new and quiet!
Clean, new, quiet hotel
Nice location to meet with my eastern GTA clients
June 7, 2012
Rated 5.0 out of 5.0 Nice Room
Very nice room especially for the price.
Very comfortable and very clean.
Will go there again
June 6, 2012
Rated 3.0 out of 5.0 by Dani4054 Hotel was ok
There was a fire and evacuation during my stay and we were left outside in the street with no details of what was going on for a very long time. No apology or compensation was offered for the inconvenience of standing I the freezing cold in January. The parking availability is not adequate.
June 6, 2012