Rated 3.0 out of 5.0 by E2r2 Generally Nice but Needs a Facelift
I was upgraded to the Premier Suite which is fairly large and the bed, as per usual was great. But the whole place needs a facelift. The bathroom screams 70s with a tiny tub, horrible shower, no makeup mirror or proper lighting, etc. The dressers are old and the drawers don't all work properly. The internet kept dropping off at critical moments. Having stayed in some elegant ICs in the Gulf, Turkey, and SE Asia, the business lounge in Toronto is at the low end. Extra charges for breakfast options, poor hot meal selections, a nasty cappuccino, and again, a venue that needs updating. The internet doesn't work in parts of the lounge according to the staff and I can confirm. The gym and pool were pretty decent and you could relax. The location is great and this is what this place has going for it..
May 17, 2013
Rated 3.0 out of 5.0 by SaladFingers Previous Visit Much Better
Night Table lamp didn't work the entire 5 days I was there, they never changed it out. Air conditioner was louder than train station, had to shut it off to attempt to sleep. I used the bar fridge it was never replenished, called down they said we will be right up, never happened. Room was old, sheets were tired, hot water at certain times of day didn't exist. I am a seasoned Business and rarely take time to fill these out but for what I paid I felt it wasn't up to Par.
May 17, 2013
Rated 4.0 out of 5.0 by Sje1981 Rooms OK, bathroom dated
The rooms are comfortable and nice. My main complaint is the bathroom is dated. The shower head is cheap and pathetic.
Also charging for internet is so 1999.
May 13, 2013
Rated 3.0 out of 5.0 by TK100 Could use some changes
Overall a good stay, but bathrooms were long overdue for a reno, sinks drained very slow. Did not like the high charge for internet which is not made clear on check in. Would expect it included given the price of rooms. Restaurant had a small menu but the hotel is close to other options. Also found it odd that you could not buy a bottle of water once the little kiosk closes (early) other than the tiny bottles in the mini bar. Not even a machine anywhere in the hotel.
May 13, 2013
Rated 5.0 out of 5.0 by GLO1 Great Experience....
The InterContinental was outstanding...The rooms were very clean and smelled fresh and the wait staff and service was great. I would recommend your hotel to anyone who would be staying in the area. Thank you for the wonderful stay. I am looking forward to staying with you again in the future.
May 13, 2013
Rated 5.0 out of 5.0 by Docster Awesome stay and service
I was in town for a conference and my stay was fantastic. I recieved an excellent room upgrade with all the amenities. Staff was very friendly and courteous as always. Food and service was awesome. I have been coming here for the past 10 years for the same annual conference and my stays here have been better each time. I definitley will continue to stay here and highly recomend this hotel.
May 12, 2013
Rated 3.0 out of 5.0 by AJ72 Great location, tired bathrooms
This hotel is the best location in Toronto for access to theaters, restaurants, sporting events and the waterfront. The biggest issue with the hotel is the worn nature of the bathrooms. Newer hard surfaces are nice. However, showers, tubs and fixtures are old. In our bathroom, the toilet flush handle was cracked, the tub was coming off the wall with a thick black bead of caulk showing, etc. it almost looksnasnifntheybreplaced the surfaces but decided to keep the old beat up tubs.
The Holiday Inn in downtown is actually nicer and in better condition. With some work, this hotel could be competitive in its price point.
May 11, 2013
Rated 5.0 out of 5.0 by Bourque Great service, great room, excellent spa
Received a complimentary upgrade which was much appreciated. The staff was friendly efficient an very knowledgeable. The location is perfect, and parking is reasonable for downtown; the food was excellent. Strongly recommend purchasing the breakfast option when reserving a room. It gives you one of the best breakfast buffets period. The hottub and salt water pool are fantastic. Our next vacation to Toronto will definitely be booked at the Intercontinental. Thank you for a wonderful weekend.
May 10, 2013