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Rated 4.1 out of 5 by 57 reviewers.
Rated 3.0 out of 5.0 by Noise problem We have stayed in this hotel quite a few times due to its good loction close to the Yorkdale Mall. Plus, the pool, the tennis and pingpong table are good for the kids. However, this hotel definitely has problems with dealing noisy guests - and they have a lot of those young people away from home, desparately trying to have a good time with lots of booze. It is always the same pattern - last time the noise came from a floor above us. You tell the reception, they send security - and the noise will return about 30 min later. Last time I told the reception that I would call the cops if they would not finally put an end to that. Solution: either put all of those young people in one tract or better let them sign what we had to sign at One King West: one warning for noise, the 2nd time you are out on the street - even if that is at 3 am. Believe me, once you have signed that, people are much more cautious because it means business! June 14, 2013
Rated 3.0 out of 5.0 by Unhappy Regular Customer Firstly, I checked in at 2130hrs and i was not given the room i requested, which is where i always stayed when i come to Toronto, i got to the front desk and the employee had a problem finding my room where i requested it, which was 12th floor East tower facing the Yorkdale mall. Secondly, i was placed on the 6th floor, and there were kids screaming and running around on the floor, which made it impossible to get some rest after my long drive.the kids were all associated with hockey and soccer teams. I was also charged for supper for my young son under the age of 12, when i thought "kids ate for free" Thirdly, and on more thin i have to complain about is the breakfast, WHAT HAPPENED TO THE STEAK BREAKFAST???? Myself and my kids do not enjoy eating at the buffet (breakfast) anymore because your cutbacks has taken away the very thing that made us appreciate eating your breakfast buffet, the replacement beef or whatever it's called, does not make for a classy joint anymore. i hope that your management could forget about the cutbacks and keep the customers happy at least for the price you're charging for the buffet anyway you asked so there it is June 14, 2013
Rated 5.0 out of 5.0 by Excellent Client Service !!! Excellent service, always ready to provide help, great buffet !!! June 7, 2013
Rated 5.0 out of 5.0 by Great Service The staff were fantastic, polite, helpful and professional. We would reccomend this hotel to all! June 7, 2013
Rated 3.0 out of 5.0 by Standards Level of service declining over time. Really behind the times in some arteas, old telivisions May 28, 2013
Rated 5.0 out of 5.0 by Absolutely Fantastic I could not have been happier with my stay. The staff were fantastic and incredibly efficient. The room was lovely and very well maintained, loved the food and drinks. The breakfast buffet and breakfast in bed were fantastic as well. Yorkdale shopping center is right next door. I'd stay again and recommend this location any time. May 25, 2013
Rated 5.0 out of 5.0 by nice room and comfortable bed Stayed here when my daughter got married may 2013. Staff very friendly, room was very clean and really enjoyed our stay. May 25, 2013
Rated 5.0 out of 5.0 by Thank You! Fantastic customer service; clean rooms; excellent location; great spot if you have kids! May 22, 2013
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