Rated 5.0 out of 5.0 by samiam2 great value
attended every month,staffing excellent,comfortable beds, spacious bathroom, meals out of sight.
May 16, 2013
Rated 5.0 out of 5.0 by Motherhen Pillows and Staff
What a wonderful experience to have a choice of soft or firm pillows. They were a pleasure to sleep on, without waking up with a headache as is so often the case with the "wrong" pillow.
Also, our thanks to the staff who went out of their way to contact us after we had left the hotel, to advise that an acquaintance, who didn't even know our surname, was trying to make contact with us while we were still in Townsville.
It was really appreciated as our new-found friend took us out sightseeing, and then to a pretty spot for lunch. We had a wonderful few hours together before our flight departed.
Thank you to all.
May 15, 2013
Rated 4.0 out of 5.0 by SGPG Overall hotel was good for a business trip.
Hotel offers all the servies a person would need if they were staying there for business.
May 12, 2013
Rated 4.0 out of 5.0 by StevieF Ideal location if wanting to enjoy city nightlife.
Great customer service, ideal location. Will visit again.
May 11, 2013
Rated 4.0 out of 5.0 by AquaBeno2010 Still waiting on the Management to get back to us
This hotel was a great place to stay right in the centre of Townsville we did not use our car until the party that we came up for was on. Because we walked everywhere it was a bit on the hot side walking but the wind made up for it. Townsville is a very lovely and pretty place to stay. Got great views of the surroundings of Townsville Best few nights sleep I have ever had thanks to those lovely beds! But during our stay our child's car seat cover got ripped by the washing machine, was told that when the manger gets on she will call. We are still waiting on that call. That is the reason why the staff and service is rated poor. And the value is not excellent because we where quote one price for our room but when it came to billing after we got home it was more then the quote from their website.
May 10, 2013
Rated 4.0 out of 5.0 by Mykonos12 Nice room average view
Room, staff and overall experience were good. I will stay here again, however I would caution that the cost of breakfast is actually cheaper if you pay as you go rather than pre-pay.
May 8, 2013
Rated 5.0 out of 5.0 by Proudpetop407 Priority Club Drinks should stay
Many thanks to Michelle and all the staff who ensured I got all my work doen and still had time to relax
April 18, 2013
Rated 4.0 out of 5.0 by sts47 Great Location,
Good Location for travelling to sport or being in the centre of town and visiting Cowboys Club and markets in morning.
Roof top views and pool was great.
Enjoyable breakfast but like most buffet breakfast hot food never really served hot.
Air con didn't work properly and fridge not on and also not working when we got back to room (even after Duty Manager checked it out) which ruined our food for return journey and drinks obviously weren't cold. On informing reception at check out time because we had prepaid, the Receptionist showed major 'lack of interest'
Toilet seat not on properly.
Bed was super comfortable, room was spacious and clean and views to Magnetic Island was great.
Overall enjoyable but frustrating because of the issues which you would think would be addressed prior to usage of the room.
April 14, 2013