Rated 3.0 out of 5.0 by HIERegular Ask For The Third Floor
Stayed here for a weekend and wish I paid the extra money to stay up the road at the new Opelika Holiday Inn Express. Our first room was on the 2nd floor right by the elevator and the room was not pristine clean and the bathroom vanity was collapsing but we dealt with it until a soccer team was planted next to us and the noise level elevated greatly. We were already hearing every conversation coming in and out of the elevator now playing up and down the hall woke us up in the middle of the night and we were moved to the last room on the third floor at the end of the hall. A vast difference in cleanliness and in quietness. I could immediately see that this room barely got used and it was in overall better more newer shape. It was then that I realized that hotels probably fill up 1st floor to last and from now on I am asking for the last floor first! The breakfast was very subpar for a Holiday Inn Express. I stay in a HIE hotel more than any other brand so I know how the breakfast is. For one there is always biscuits and gravy but not here. When we asked about it the front desk associate said that the server doesn't like to make it because it is too difficult. The eggs were old and hard as if they were cooked a day or two earlier and set out for easy prep. You could tell that the server likes to cut as many corners as possible on the breakfast but I have never been to a HIE that never had the biscuits and gravy or who didn't get the eggs right. This hotel is well below the avg HIE and I've stayed at a bunch of them so trust my comparison. I went to the Opelika location and had breakfast instead and the difference was way too broad. HIE should not make it a habit of out doing your own hotels especially when they are right down the road from each other.
March 22, 2013
Rated 5.0 out of 5.0 Best customer service ever
The staff was excellent. They are the reason I will return
March 21, 2013
Rated 3.0 out of 5.0 by Jones7 Great Staff - Average HI-Express
I stayed here 1 night on my way to Auburn (27 miles down the road). I actually stayed just because of the 5,000 bonus points package.
The front desk staff was great. In fact the lady who checked me in was awesome. She even loaned me a cell phone charger since I left mine at home. I was also given the Platinum freebie bag upon check-in (bottled water, snack, etc..)
The room itself was average. I have certainly stayed in many worse HI-Expresses, but also I have stayed in many more nicer HI-Express properties.
My biggest issue was I stayed on room 110 I believe. Throughout the night I heard water moving through the piping systems. I actually had to turn the AC unit on just to block it out. If I would have stayed more than 10 hours in the hotel I would have asked to be moved. But didn't want to go through the hassle.
All in all, I would not stay here again because the HI-Express in Auburn is just a few miles down the road, but the property does have great staff.
March 11, 2013
Rated 5.0 out of 5.0 by johnafm Outstanding Staff and Rooms!
The staff is always friendly and helpful. Rooms are always very clean and inviting! I always look forward to my stays at this location.
March 6, 2013
Rated 4.0 out of 5.0 by Luli No cookies on weekends
We were told that cookies are not given out on weekends only during the week days. I would appreciate the reason that Corporate has chosen this policy. I believe that most families stay at Holiday Inn Express Hotels on weekends and most of the rooms are reserved by business people during the week days. Obviously Corporate is more interested in giving this small perk to business people. An answer would be appreciated. Thanks
February 15, 2013
Rated 5.0 out of 5.0 by Janetie Comfortable Experience
My husband and I wanted to visit Callaway Gardens. This Holiday Inn Express isn't the closest, but the price is by far the best. We were so pleased ... every member of the staff greeted us everytime we encountered them and seemed engaged in the success of the hotel, cookies were baking, coffee and milk/yogurt were always available, the restaurant suggestion was right on. Yes, we would readily book a stay here again.
January 30, 2013
Rated 3.0 out of 5.0 by bepper okay
Heater was loud, left it off at night. Workers talked loudly outside my door early, like 5 AM. Someone was using a power tool at 5:30 AM one day. I could hear it through my bathtub, as if they were working in the space below (my room was on the 1st floor). There was one day where staff didn't tidy anything in my room except the bed. Towels were left on the ground, tea/coffee was not replaced, garbage was left in cans. Bed gave in too much.
January 29, 2013
Rated 5.0 out of 5.0 by dannyandalana Great Rate and Comfortable Rooms
I was traveling through on business, and this HIE location is very convenient to I85.
Staff was very friendly and made a "big deal" about priority club membership.
I was upgrade to king suite. Room was clean and comfortable.
Rates were very reasonable compared to some other small town market hotels.
January 17, 2013