Rated 4.0 out of 5.0 by Kat0222 Nothing but good things to say
The hotel was beautiful and clean. The staff was helpful and professional. The food was good. The pool is great. The rooms were clean and just the right size. Definitely will return next time we are in town.
Thank you for making the trip wonderful!
June 11, 2013
Rated 5.0 out of 5.0 by Sudden10 Great Service
I could write in detail the little things the staff did at Hotel to make our stay comfortable, but here are few:
* Catered appropriately to the food we were served and provided more when it was required
* Gave us printouts in colour
* Always ready and willing to help out
* A very positive staff
Thank you to:
* Ana, Enzo & Shai from the kitchen
* Kris from maintenance
* Mark, Vishal, Daljit and Maria from Service Desk
* Anna the Director of Sales
* Michael the Manager
You guys made the stay comfortable.
June 11, 2013
Rated 5.0 out of 5.0 by victoria1 Beautiful place to stay
Everything was amazing at this place. Loved everything .....especially the wide variety of food choices at the breakfast buffet.
May 28, 2013
Rated 5.0 out of 5.0 by Countryfolks King Bed Room
We had a wedding in Klienburg last Saturday & were advised this was the closest hotel to the Golf course. The room was excellent, clean, quiet and comfortable. Breakfast had a large choice & the staff was very efficient - did extras to make guests happy.
Highly recommend this hotel!!
May 24, 2013
Rated 5.0 out of 5.0 by fastcpu88 Amazing Wonderland Package
Recently we took advantage of the wonderland package. It was amazing. 2 tickets to wonderland for us, the kids tickets could be purchased too and were inexpensive. We could even purchase the parking pass at the hotel.
Staff were super friendly, the hot tub was nice and warm. The only suggestion I would give is that for the breakfast, inclusion of some gluten-free muffins, pancakes or something would have been good. There was offerings of fruit which was nice.
Overall very happy with the stay. Nice clean rooms, decent breakfast and overall great service. Would definitely do wonderland again this way.
May 24, 2013
Rated 5.0 out of 5.0 by Celtichum A business trip with a romantic twist
I was there on business, the staff here is excellent, courteous and very helpful.
A friend made a special request in order to surprise me and the staff here went above and beyond to help him successfully pull off his scheme.
A wonderful place to be.
May 23, 2013
Rated 5.0 out of 5.0 by Daniel42 Extraordinary Customer Service
I have stayed at the Holiday Inn Express in Vaughan when traveling for business on about 10 different occasions. The hotel is pleasant. The rooms are clean. And the staff has always been friendly and accommodating. After my third stay, virtually all of the desk staff came to recognize me. Every time I return, they go out of their way to welcome me back and address me by name. On my most recent stay in late April 2013, I had an extraordinary experience, and the team went above and beyond.
On one of my prior visits, I had asked the front desk manager to request a special omelet for me in the morning containing no meat. On this most recent stay, I did not make such a request. But Mark, the front desk manager, remembered that there was a note in my file, checked it, and asked the breakfast crew to be on the lookout for me and to prepare a special omelet. Sure enough, Lenzo recognized me in the breakfast room, called me by name, and had a special meal waiting for me in the morning.
I cannot begin to express my gratitude and delight in such gracious attention to customer service. This is the kind of treatment one might expect at a five star hotel!
Great job Holiday Inn Express! And extra special thanks to Mark and Lenzo. You've won my loyalty.
May 18, 2013
Rated 4.0 out of 5.0 by Celtichum Stayed for business
The hotel and it's staff was wonderful, accomodating and the beds are sooooo comfy!
May 15, 2013