Rated 5.0 out of 5.0 by Daniel42 Extraordinary Customer Service
I have stayed at the Holiday Inn Express in Vaughan when traveling for business on about 10 different occasions. The hotel is pleasant. The rooms are clean. And the staff has always been friendly and accommodating. After my third stay, virtually all of the desk staff came to recognize me. Every time I return, they go out of their way to welcome me back and address me by name. On my most recent stay in late April 2013, I had an extraordinary experience, and the team went above and beyond.
On one of my prior visits, I had asked the front desk manager to request a special omelet for me in the morning containing no meat. On this most recent stay, I did not make such a request. But Mark, the front desk manager, remembered that there was a note in my file, checked it, and asked the breakfast crew to be on the lookout for me and to prepare a special omelet. Sure enough, Lenzo recognized me in the breakfast room, called me by name, and had a special meal waiting for me in the morning.
I cannot begin to express my gratitude and delight in such gracious attention to customer service. This is the kind of treatment one might expect at a five star hotel!
Great job Holiday Inn Express! And extra special thanks to Mark and Lenzo. You've won my loyalty.
May 18, 2013
Rated 4.0 out of 5.0 by Celtichum Stayed for business
The hotel and it's staff was wonderful, accomodating and the beds are sooooo comfy!
May 15, 2013
Rated 4.0 out of 5.0 by elliotintoronto too many children
The hotel was excellent, so were the rooms, however, there seemed to be many children's sporting groups staying at the hotel with very little to no supervision. It was a mess at the breakfast area as the kitchen staff did not seem to be expecting that many children and did not replenish the food as quickly as needed. The hotel may want to remind coaches when bringing children to hotels that there are actually other guests at the hotel that may not want to eat breakfast with children running around the tables and talking loudly.
May 10, 2013
Rated 5.0 out of 5.0 by TheresaSB Such a Great Place to stay!
I worked in Vaughan for nearly a year and stayed the whole time at this hotel. I was treated like family there, with a welcoming note and treat each time I stayed. As I visit less frequently now, I am still always treated with the same warmth and support. The hotel is clean, well-maintained and the staff is very good at their jobs. I will stay here every time I visit this area of Toronto. Thank you for such care in making my stays so easy.
April 30, 2013
Rated 5.0 out of 5.0 by Frenchee Heat and cooling
The biggest issue I have as a guest is the heating cooling system... It is loud and because the duvet covers are so heavy you need to keep the room really cool and that means the system is over active... I do not sleep well. Having a second choice or lighter covers available would be appreciated! The team at the Vaughan location are exceptional!
April 14, 2013
Rated 5.0 out of 5.0 by Kyle7 Great hotel
Awesome hotel. Stay here on business frequently!
Quiet, great staff, new and comfortable. Always look forward to coming back.
April 13, 2013
Rated 5.0 out of 5.0 by annie49 very friendly
very friendly and accomodating staff, great breakfast, will definitely come back
April 1, 2013
Rated 5.0 out of 5.0 by OzzyA Great return experience
This was my second stay at this great facility. Will be returning soon. Everything: staff, room, etc.
March 25, 2013