Rated 3.0 out of 5.0 by flashsam7267 Good rooms but billing problems
The room in this hotel was very good with everything that you need and the hotel in general is fine.
We had a few problems while we were there which were:
1) Bought 2 breakfast tickets the night before for £9.50
The next day when I checked my bill on the TV it showed -£19.00 showing as paid from my credit card but then it also showed breakfast +£21.90 meaning that when I was to check out they would have tried to charge me an extra £2.90. This should be automated to show the correct amounts so no idea why they did this. This was corrected but had I not noticed before I checked out it would have taken more time to check out.
2) Breakfast on the Saturday was crazy. It was busy but they were expecting this as they had lots of reserved tables for some coach parties. After we sat down at a table (which there were still plenty of free) we had to wait for over 15 minutes before there were any bacon or fried eggs. The hash browns didn't appear until 20 mins after we arrived at breakfast.
The toaster is terrible, big queues forming as people keep changing the settings (which they wouldn't need to do if the toaster worked properly in the first place) so we asked about getting baguettes (which the menu says are available) and after a while they brought out 1 (yes, just 1!) baguette.
After we had some of this baguette it was all gone within a few mins and they never brought any more out. We had to ask each time and they only ever brought out 1 at a time from the kitchen even though there was far more demand for it.
The whole thing just seems amatuer and not at all like my breakfast experiences in Cardiff or Hull which were so much better.
I also asked about getting some muffins instead (as there were none out) and eventually a woman brought some out and then proceeded to cut them with her hands (even though I would have wanted to cut it myself as they shouldn't really be cutting things for customers whilst clearing up the dirty plates at the same time!)
Then later I asked again for a baguette as of course there were none out and this same woman then came over later to show me that she had brought out a lovely hot baguette from the kitchen and she actually wanted me to touch it to see how hot it was! Is there no hygeine training in this hotel?
We did complain to the front desk about this breakfast service and they offered us 1 free breakfast for the next morning which we accepted
3) After turning up at breakfast the next day which was not as bad as the day before (but there were still no muffins out and we still had to ask about baguettes as they only ever brought out one at a time!) we got back to our room and realised that they had again overcharged us for the breakfast. They had charged us for 2 breakfasts even though one of them was supposed to be complimentary. Thank god that the same person we had complained to the day before was still working the next morning otherwise I have no idea how long it would have taken to check out after correcting the bill yet again.
Although the rooms in this hotel are fine, the service leaves a lot to be desired especially at breakfast. It just seems like they were not prepared at all to serve breakfast even though they must do this every morning (and they roughly know how many people are going to turn up as they sell much cheaper breakfasts if you buy a ticket the day before)
I would recommend this hotel but just ensure you leave enough time for breakfast and having your bill corrected before you check out!
June 10, 2013
Rated 2.0 out of 5.0 by Johnyboy A Bit Let Down
This hotel is in need of a refurbishment, rooms look tired and dated, particularly the room furniture and bathroom.
The receptionist was focused on up selling at check in, which I found quite annoying.
Breakfast was reasonable quality but poorly stocked, pastries and bread for toast had run out and were not replaced.
I woke up with a migraine at 04:45 and found that there were no facilities to buy pain killers or even a cold bottle of water! A facility that many of the hotel's competitors offer.
Overall left feeling a bit left down.
May 29, 2013
Rated 4.0 out of 5.0 by Jake2002 A typical Holiday Inn
Pleasant stay. Hotel fine - everything you would expect from a Holiday Inn. Location near to the motorway. Not much in the local area. A Toby Pub/Carvery near by by thats it.
May 29, 2013
Rated 3.0 out of 5.0 by Givemeabreak13 Givemeabreak13
After numerous stays as a platinum member this will probably be the last.Whilst the hotel matches most Holiday Inn stays in terms of a good nights sleep the food and customer experience are just plain awful.The current chef seems to have a knack of deep frying everything and on this occasion even the pizza felt deep fried.If you are interested in the apparently grossly unfair bank holiday rosters then the staff interaction will leave you feeling really involved,if not,then prepare to be ignored.Reference the food,as ever the answer to mediocrity is a free drink,but even the cellar man appears capable of ruining the Stella Artois,which trust me when served in the correct glass is virtually impossible to pour flat.Its a shame really because the location for business is really great.Guess I will just have to put up with the commute in and out of Newcastle.Oh yes and no free Wi Fi,not very 21st Century
May 22, 2013
Rated 4.0 out of 5.0 by Margot63 Out of the way location
The location of this hotel a few miles outside of Newcastle city centre was ideal. It was in quiet grounds, and although close to a busy main road, little traffic noise could be heard. Ideal for day trips along the coast southwards, and easy to get north avoiding Newcastle. One unexpected bonus I suspect, is that the out of the way location tends not to attract young weekend revellers, or stag/hen night events. In fact it seems to be a popular place for overnight stays for coach holidays for senior citizens, so no late night discos! Pity some of them filled their pockets with items from the breakfast buffet as they left the dining room! The hotel is a little "faded" in décor and the dining room furniture a little old fashioned, with a mixture of unmatching chairs, but overall it was perfectly suitable for a few nights' stay, and the buffet breakfast was very good. Staff very friendly and welcoming. We would stay here again and overall it was very good value for money, especially if choosing the pre-booked non-refundable deal.
May 20, 2013
Rated 4.0 out of 5.0 by LouL Reception Staff
Very welcoming and pleasant staff on reception. Restaurant staff were very efficient also.
May 19, 2013
Rated 3.0 out of 5.0 by Nigel55 Work trip
Good location when visiting the Northeast at reasonable rates.
May 12, 2013
Rated 5.0 out of 5.0 by ISS59 First time at Washington
An excellent place to relax and unwind. Enjoyed this first visit to Washington. Staff were very welcoming and made us feel at ease. The stay was very good value for money, which was an added benefit. Comfortable, which you would expect, but quiet too, considering the proximity of the A1. Looking to stay again.
May 4, 2013