Rated 5.0 out of 5.0 by Mainlabbe Nice
The manager and staff are
friendly. Close to William and Mary. Rooms are very clean.
Suggest the Hotel have coffee for guest downstairs in the lobby. Maybe have fresh apples for those who might need a snack. Thanks
May 20, 2013
Rated 5.0 out of 5.0 by Sadie52 Everything excellent but morning breakfast in restaurant
We had excellent service in this hotel. Jxx at the front desk was funny and very helpful. We ate in the restaurant our first night and Bxxx was a great waiter. Our last morning we ate in the restaurant and they had one lady waiting tables. When we got there only 3 tables had customers but she couldn't remember what people ordered or if they had ordered, what drinks they had or if they had ordered drinks. We ate breakfast but it was a chore even to pay the bill. We wanted to warn the folks coming into eat. One couple ended up leaving. It is a comfortable hotel but they need to do something about the breakfast staff.
May 18, 2013
Rated 5.0 out of 5.0 by SRay99 Our Home Away from Home !!
We have stayed at this property almost 40 times over the past 4 years and it has always been excellent !!!
We highly recommend it.
Thanks you to the entire staff for making our stay an enjoyable one !!
May 14, 2013
Rated 5.0 out of 5.0 by cdr40 First Class Treatment.
I always read the reviews before I travel, but have never taken the time to write one myself. I was so impressed with this hotel, that I feel compelled to do so.
When I made the reservation, I inquired about a package to decorate the room for my sons ninth birthday. (We were going to Williamsburg for the sole purpose of visiting Busch Gardens), I was informed that the hotel didn't offer such services, but the staff would do something special for him. That they did!!! Not only did they upgrade our room, they decorated it with a ton of balloons and Happy Birthday cutouts on the way. Someone spent alot of time preparing this. The staff made of point of telling my son Happy Birthday every time they saw him. Everything was top notch. Room was spacious, comfortable, and most importantly clean. I am sure other hotels can offer the three items listed above, but with the professionalism and kindness of the staff, I highly recommend this hotel.
May 10, 2013
Rated 5.0 out of 5.0 by Don1812 Five Stars for Jan!!!
Holiday Inn should clone Jan (staff member at this hotel) and send the clones out to other locations in need of improving their customer service. She was incredible. We are Platinum level Priority Club members and stay at Holiday Inn just about whenever we travel. When we arrived at the hotel we learned that there were no cookies. My wife thinks cookies are one of the four major food groups and expressed her disappointment. We went to dinner at an excellent restaurant that Jan recommended and returned to fresh baked cookies! She had the kitchen staff whip them up while we were gone. The next day she had brownies fresh from the open waiting for us. She provided restaurant menus, driving directions and seemed to always be there whenever we had a need. She was great! The suite we had was also clean and comfortable, but for this stay it was all about Jan!
May 8, 2013
Rated 5.0 out of 5.0 by pitsie 80th birthday celebration
This was a most delightful time for me and my family. Jan made it very special. She arranged a special suite with an adjoining room When we entered the room she had a room full of balloons celebrating the occasion. The children loved it and so did I. The food was good and the chef went out of his way to get all of the breakfast food we would like. Even a celebration fried cheescake. The rooms were immaculate and the beds so comfortable. We felt pampered by Jan and her staff. Will return when we get another chance.
May 3, 2013
Rated 5.0 out of 5.0 by SRay99 Just like home !!
As always, we had a wonderful stay.!! This is the best hotel in Williamsburg. Thank you to Geoff and his wonderful staff. You are all awesome!!
April 27, 2013
Rated 5.0 out of 5.0 by LoveHolidayInns Nicest Holiday Inn I have EVER seen!!!
We travel a lot and are Platinum Holiday Inn members! With that said, this is one of the nicest Holiday Inns we have ever seen! It is IMMACULATE! The whole hotel is spotless from the pool which is perfectly balanced to the room! The décor is beautiful!! The food was so good we ate breakfast and dinner twice and we only stayed 2 nights! Oh and if u have kid's, there is a television at the table and kid's eat free plus get ice cream. Our server Josh was awesome, and the food was YUMMY!!! We will definitely come back and stay again. I highly recommend this gorgeous hotel! Cleanest place I have ever seen! Oh and a great location to everything! Staff is very friendly and helpful! BEST HOTEL we have EVER stayed in! :)
April 23, 2013